Nicole Hunter CARC

Middleboro, MA

774-***-****

adyl3l@r.postjobfree.com

Work Experience

Recovery Coach

Duffy Health Center, Hyannis, MA

August 2020 to Present

● Serve as a liaison between recoveree and Health Center, focusing on retention and removing barriers to services

● Support recoveree with individualized needs specific to recoveree's path to recovery

● Assist in data collection for specific grant working under and program evaluation

● Offer peer to peer coaching to assist recoveree meet identified goals and wellness plans

● Maintain effective working relationships with internal and external providers

● Use personal experience to empathize with recoveree when appropriate, understanding recovery itself is not linear

● Meet recoverees exactly where ever they are in their own recovery Recovery Specialist

Recovering Champions, Falmouth, MA

March 2019 to August 2020

● Provide feedback on the recovery progress, identifying areas which have presented or may present roadblocks to continued recovery

● Exhibit faith in client's capacity for change, encourage and celebrate their recovery achievements, and mobilize internal and external recovery

● Identify and engage hard-to-reach individuals; offer living proof of the transformative power of recovery and makes recovery attractive

● Provide clients with normative information about the stages of recovery, inform clients of the professional helpers within the community and about the prevalence, pathways, and lifestyles of long-term recovery

● Schedule urinalysis testing and report results to treatment team

● Facilitate groups and be competent at making observations and recognizing when interactions, situations or group dynamics change, and if there are disruptive behaviors, promptly intervene to disperse or extinguish them

Administrative Assistant

Crossroads Treatment Centers, Plymouth, MA

March 2018 to March 2019

● Answer and direct phone calls

● Organize and schedule meetings and intake appointments

● Handle all payments

● Generate reports

● Carry out the duties of copying, faxing, binding, scanning, and typing

● Check patients in on a daily basis, manage insurance benefits and ensure coverage

● Provide general support for patients

Manager

Panera Bread, Plymouth, MA

August 2016 to March 2018

● Recruit, train and motivate staff, and create and execute plans for staff development

● Achieve optimal performance from employees by communicating and role modeling job duties and customers service

● Create schedule for employees and manage employee training schedule and time off

● Ensure all patrons have a pleasant dining experience

● Ensure all policies and procedures are in place and being followed

● Analyze and plan restaurant sales levels and profitability Shift Supervisor

Moe's Southwest Grill, Plymouth, MA

February 2016 to February 2017

● Exhibit a cheerful and helpful manner when dealing with customers

● Communicate and role model job duties and customers service

● Ensure policies and procedures are in place and guidelines are met

● Ensure crew are productive and managing their time properly

● Handle cash and change and operate register

Education

● Middleborough High School, 2006

● Recovery Coach Academy (part 1), March 2018, instructed by Patricia Contente, Somerville Police Department

● Recovery Coach Academy (part 2), January 2019, instructed by Steve Chisholm, North Shore Community College

● Certificated Recovery Coach 2021

Skills

● Ability to manage, train, and support individuals and groups and work well in a team

● Understanding of recovery process and continuum of care

● Familiar with Plymouth County Outreach and recovery resources in the area

● Motivational interviewing

● Good interpersonal, communication, and customer service skills, in person and over the phone with a wide variety of people

● Ability to understand and work with multiple different points of view

● Well organized with an ability to multitask in a fast paced environment

● Ability to develop and follow policies and procedures

● Strong ability to solve problems and offer alternative solutions

● Strong administrative and office management skills and computer skills

● Passionate about the well being of others

● Friendly and cheerful

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