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Customer Service Quality Assurance

Location:
Tampa, FL
Salary:
70,000
Posted:
July 30, 2023

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Resume:

Tucker

Tampa, Florida

adyl34@r.postjobfree.com

270-***-****

LEADERSHIP AND SUPERVISION • ESTIMATING • STRATEGIC PLANNING • INTEGRITY • CUSTOMER-CENTRIC FOCUS • DRIVING REVENUE GROWTH • TIME MANAGEMENT • ORGANIZATIONAL SKILLS • EFFECTIVE NEGOTIATION • BUSINESS ACUMEN • PROACTIVE PROBLEM SOLVING • PROFESSIONALISM • QUALITY ASSURANCE • SALES • COMMUNICATION AND CUSTOMER SERVICE • PROFICIENT IN MICROSOFT OFFICE AREAS OF EXPERTISE

NT

RECENT GRADUATE, GORDON FORD COLLEGE OF BUSINESS AT WESTERN KENTUCKY UNIVERSITY

Noah

EFFECTIVE LEADER AND ADVOCATE with an unmatched work ethic and passion for project management. Recent graduate with STRONG ORGANIZATIONAL SKILLS and the drive to develop invaluable, lasting business connections in the industry. LOYAL COLLABORATOR AND TEAM PLAYER adept at cultivating relationships and intermediating between customers, management, suppliers, and colleagues. PROFICIENT MANAGER of multiple projects with a high degree of accuracy.

noah-tucker-8a4927239

LEAD FILM INSTALLER KAM Unlimited Chicago, Illinois 2021 to Present Provide exceptional customer service and satisfaction by evaluating jobs and estimating materials needed for window film installations

Offer accurate quotes for customers and provide various tint grades to meet their specific needs Supervise and train employees with strong leadership skills, ensuring quality workmanship and efficiency Successfully manage projects ranging from $10,000 to $100,000+ by maintaining strict timelines and budgets Possess strong knowledge of all product details, including technical specifications and industry best practices OWNER Optimal Glass Solutions Tampa, Florida 2021 to Present Effective management of day-to-day business operations Consulted with customers to assess needs and propose optimal solutions and prepared savings analysis Trained and motivated employees to perform daily business functions Evaluated suppliers to maintain cost controls and improve operations Introduced new methods, practices, and systems to reduce turnaround time Conducted 25-30 door-to-door approaches including sales pitch APPOINTMENT SETTER Tephra Solar Brandon, Florida 2020 to 2021 Conducted door-to-door sales for home improvement company, a minimum of 50-75 potential clients per day Maintained and updated customer documents, ensuring accuracy and completeness of information Consistently met weekly sales goals while providing exceptional customer service and building long-term relationships with clients.

Presented 3-4 project proposals and savings analyses per week, demonstrating strong business acumen IRRIGATION SPECIALIST Water Oak Irrigation Lutz, Florida 2021 to Present Reviewed blueprints and project specifications to determine the correct plumbing solutions Read and interpreted blueprints and schematics to determine locations, quantities, sizes of materials required Assisted with repairs to steam, drainage, and sewer lines Planned pipe system layout, installation, and repair according to specifications Prepared budgets and estimated costs for potential work on piping systems Managed 25-30 customer calls a day and created proposals for potential clients EXPERIENCE

EDUCATION

Honors: summa cum laude, Dean's List honoree (2019, 2020, 2023) Awards: Academic Merit Award, Distinguished Transfer Award Western Kentucky University Gordon Ford College of Business Bachelor of Arts (BA), Business Management May 2023 Bowling Green, Kentucky



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