Customer Service Call Center
Resume:
LAMAR STINER
Lafayette, LA *****
************@*****.***
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 4+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting delivery customers. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Telephone Management
business to business calls
Appointment setting
Call Center rep
Audit Counts
Time Management
Inventory Coordination
Critical Thinking
Financial Management
Inventory Monitoring and Management
Managing Multiple Tasks
Handheld Scanners
Clerical Support
Customer File Maintenance
Tracking Tasks
Data evaluation
Microsoft Office expertise
Inbound and Outbound Calling
Adaptive team player
10/2021 to Current
WIS INTERNATIONAL INVENTORY SERVICE
Inventory Specialist
Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Located needed merchandise in inventory using hand held software and placed on skids for transport to shelves.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
SUMMARY
SKILLS
EXPERIENCE
05/2020 to Current
OMNI INTERACTION'S/TURBO TAX
Lafayette, LA
Seasonal GBA Tax Expert (Work From Home)
Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Assured corporate income tax compliance to maintain accurate completion of corporate income tax returns.
Created and updated technical documentation for network installations and changes to existing installations.
06/2022 to 02/2023
DOLLAR GENERAL STORE
Assistant Store Manager
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
04/2011 to 04/2018
AT&T CALL CENTER
Customer Service Representative
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Implemented and developed customer service training processes. Developed and updated databases to handle customer data. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
01/2014 to 03/2017
LAFAYETTE CITY CAB
Transportation Dispatcher
Scheduled and dispatched drivers to locations in lafayette, LA. Checked that each scheduled route was appropriately covered by delivery drivers. Handled incoming calls and emails from customers regarding issues with deliveries. Monitored vehicle locations to coordinate timely arrivals. Communicated with customers to provide delivery updates and resolution. ASSOCIATE OF ARTS: BUSINESS ADMINISTRATION 06/2015 South Louisiana Community College, Lafayette, LA
ASSOCIATE OF ARTS: ACCOUNTING AND BUSINESS MANAGEMENT 07/2008 University of Louisiana At Lafayette, Lafayette, LA HIGH SCHOOL DIPLOMA 05/2002
Lafayette High School, Lafayette, AL
Supervised team of 17 staff members.
Achieved results through effectively helping with customer service. Documented and resolved negative situations which led to positive results. Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information. Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
CPDW - Certified Professional in Distribution and Warehousing Certified forklift operator, Quala Control -
Customer service high tech certification in Training - 3yrs Licensed inventory specialist - 2yrs
Sales Manager Certificate
Sales Essentials Certificate
CM - Certified Manager Certification
EDUCATION AND TRAINING
ACCOMPLISHMENTS
CERTIFICATIONS
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