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Customer Support Care

Location:
Al Dafna, Qatar
Posted:
July 30, 2023

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Resume:

RASOOL MUTHU MEERAN M

HR (Admin & Payroll)

DOHA, QATAR

adyl1p@r.postjobfree.com

Contact No: +974-****-****

What’s App: +91-999*******

PROFILE SUMMARY

Adaptable, high-energy professional who leads companies through change and challenge. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with extensive experience working across diverse industries and disciplines who is able to keep focused and productive. Outstanding team player with a proven ability to organize and prioritize work in high- pressured environments. Skilled in meeting planning, marketing, data management and outreach tasks with a keen ability to capture opportunities and catapult new ventures. SKILLS

Complex problem solving skills and a methodical mind.

Relevant technical knowledge.

Strong knowledge in IT.

Interest in Technology.

Strong communicator.

An ability to work well under pressure.

Efficiency and Organisation.

Time management and an ability to prioritize and work effectively.

Team Leadership.

WORK HISTORY

03/2020 to Current HR (Admin & Payroll)

Gaia Consulting and Solution Private Limited – Chennai

Interact with the client for new Business.

End to end support for employee inside and outside recruitment & hiring process.

Processing offer letters, contract, employee job description and management of onboarding process.

Support the management and the administration team with the queries and concerns for the assigned function.

Maintain accurate and up to date HR files, records and documentation.

Support in the implementation of HR policies and procedures.

Monitoring the daily attendance, absenteeism, monthly payroll administration for timely processing of salaries.

Monitoring and finish the audit with all the required documents.

Registering the new license, updating and renewal process for the company.

Address inquires that are received from employees throughout the employee life cycle and provide the required functional support.

12/2017 to 03/2020 HR ADMINISTATOR

Al-Thuraiya Group – Doha, Qatar

Hiring equipped candidates from various countries.

Organize and maintain personal records.

Update internal databases (e.g. record sick or maternity leave).

Prepare HR documents like employment contracts and new hire guides.

Schedule medical, finger to provide residency permit.

Revise company policies.

Create regular reports and presentations on HR metrics.

Answer employee’s queries about HR-related issues.

Assist payroll department by providing relevant employee information (e.g. leave of absence, sick days and work schedules) using ERP system.

Arrange travel accommodations and process expense forms.

Participate in HR projects(e.g. help organize a job fair event) 06\2012 to 10\2017 ADMINISTATIVE COORDINATOR

Chendu Collage of Engineering & Technology– Madurantakam.

Provide intellectual and academic leadership.

Lead and manage people, processes, resources and associated administration.

Represent the department both internally and externally to the institution, championing of the needs of the department where necessary.

Lead all the department and association activities for the symposium, national and international conference

Assigning the non-teaching staffs for the admission related works. 06\2009 to 05\2010 CUSTOMER SUPPORT EXECUTIVE

Allsec Technologies – Chennai.

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Need to clarify the doubts.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

11\2007 to 05\2009 CUSTOMER CARE OFFICER

Aircel Cellular Ltd – Chennai.

Responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.

Escalate those problems to the appropriate support teams.

keep detailed customer records, updating customer records after each

interaction with that customer

EDUCATION

Qualification Board/University

Subject

Specialization

Year

Percentage

Master

Degree

SRM University, Chennai

Computer Science

2015

72%

Bachelor

Degree

RVS Group of collage,

Dindugal

Computer

Science

2006

63%

Higher

Secondary

ICI Govt. Hr. Sec

School, Tenkasi

Maths,

Biology

2002

55%

SSLC

A.G. Metric Hr Sec

School, Tenkasi

2000

55%

PROFESSIONAL SKILLS

Platforms : Windows XP/2000

Technology : ASP. ASP.NET, VB.NET, C#.NET, ADO.NET

Applications : Internal Applications

Operating Systems : Windows XP & Windows 7

Office Automation : MS Office

PERSONAL SUMMARY

Name : M.RASOOL MUTHU MEERAN

Date of Birth : 23/09/1984

Gender : Male

Marital status : Married

Address : No: 2, Kasiyar Street, Vadakarai

Shencottai, Tirunelveli-627812

Tirunelveli, India

Nationality : Indian

Languages Known : English, Hindi and Tamil.

Passport Number : N0897996

Date of Expiry : 07/07/2025

I hereby declare that all statements made here are true to the best of my knowledge and belief.

M. Rasool Muthu Meeran



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