Customer Service Data Entry
Resume:
Krystal Sanchez
I'm looking to grow with, has well to contribute to the company overall growth.
Fort Worth, TX 76006
*********@******.***
• Very fluent in Spanish
• Efficient and very detailed
• Dependable, great work ethics and very easy to work with.
• Cure rate on collections and default was always top 10 in the company.
• Able to adapt to many systems
Authorized to work in the US for any employer
Work Experience
Home Retention Specialist III
New American Funding - Austin, TX
April 2022 to Present
In the home retention specialist role my primary responsibility was counseling and assisting with workout options for borrowers with default on their homes to avoid foreclosure. Assisted with repayment arrangements, modifications and other loss mitigation options that helped clients in resolving delinquency. Maintaining daily and direct contact with the customer was the priority to avoid escalation on the collection on the loan. Assisted with training with new bilingual reps on new systems prior them taking live calls.
Default Resolution Specialist
Home Point Financial - Dallas, TX
August 2020 to April 2022
In the default resolution role my primary responsibility was counseling and assisting with workout options for borrowers with default on their homes to avoid foreclosure. Assisted with repayment arrangements, modifications and other loss mitigation options that helped clients in resolving delinquency. Maintaining daily and direct contact with the customer was the priority to avoid escalation on the collection on the loan. Assisted with training with new bilingual reps on new systems prior them taking live calls. Mortgage Default Specialist
Mr. Cooper - Lewisville, TX
August 2019 to August 2020
Interacting with borrowers in an inbound /outbound call center regarding loan account activity. Collecting past due payments and providing assistance on account status to avoid foreclosure. Advising customers other options for refinancing, modification, and loss mitigation. Direct Caregiver/Personal Assistant
Rock House - Stephenville, TX
November 2018 to November 2019
Home health care aide and Human Development, assisted with day to day living, provided medications and aided rehabilitation management.
Sales Representative
Frontier Communications - Waco, TX
August 2018 to October 2019
As a sales representative I assisted with Inbound sales call center. Interacted with customers on daily due to account status/activity. Assisted with sales and billing. Loan Counselor
IndyMac Mortgage Services - Austin, TX
January 2018 to August 2018
Expanded customer relationships by maintaining a regular follow up process and building rapport with each customer. Worked closely with management to strategize sales techniques to increase company production and customer service. Explain types of loans, rates and terms of loans available generating the legal paperwork necessary to complete the loan process. Also answered questions about existing loans while assisting struggling clients by rescheduling payments or restructuring loans through modifications. Sales Consultant
Ford Dealership - Waco, TX
July 2017 to January 2018
Assisting and consulting customers selling cars, basic computer and cold calling. Interacting with customers on daily basis, meeting monthly quotas..emailing.. etc. CSR - Customer Service Representative
Heb - Waco, TX
October 2012 to January 2018
Sort customers medicine to designated bin. Assisted with amber scans and with incoming calls. Fax the doctor for refills and process drop off scripts and assisted with some clerical duties. Cashiering, gas operations and transactions in kiosk, stocking grocery items. Accomplishments
I've learned medical terms
CSR - Customer Service Representative
Cash Biz - Stephenville, TX
January 2012 to September 2012
Responsibilities
Assisted with clerical front assignments duties, answered incoming calls and outbound calls. Assisted customers with loans and title loans etc. And documented paperwork on filed for customers. Assisted customers payments on there due dates & prepared deposits for the store. Education
Associate in Nursing
McLennan Community College - Waco, TX
January 2018 to April 2018
Associate in Nursing
Tarleton state university - Stephenville, TX
2011 to 2012
High school diploma
Stephenville High School - Stephenville, TX
Skills
• Computer Skills (7 years)
• Customer Service (6 years) (10+ years)
• Cold Calling (1 year)
• Customer retention (4 years)
• Data Entry (7 years)
• Collections (3 years)
• Financial Services (2 years)
• Administrative Assistant (4 years)
• Insurance Sales (Less than 1 year) (Less than 1 year)
• Spanish (10+ years)
• fraud prevention and risk
• relationship building (4 years)
• Sales Experience (1 year)
• Medication Administration (1 year)
• Money Handling (10+ years)
• Call Center (7 years)
• Escrow
• Microsoft Office (3 years)
• Mortgage servicing (5 years)
• IVR (3 years)
• Document review (2 years)
• 10 key calculator (10+ years)
• Medical collection (2 years)
• Insurance sales (2 years)
• HIPAA (3 years)
• Typing (5 years)
• Microsoft Outlook (5 years)
• Bilingual (10+ years)
• Negotiation
• Aspen (1 year)
• Communication skills
• Microsoft Excel
• Microsoft Word
• LMS (Less than 1 year)
• Image processing (Less than 1 year)
Languages
• Spanish - Fluent
Certifications and Licenses
CPR/AED
Present
CPR certified
Limited lines
Present
Insurance license
Assessments
Attention to Detail — Highly Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Data Entry Clerk — Highly Proficient
March 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Data Entry — Expert
February 2020
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Administrative Support — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work Style: Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales Fit — Highly Proficient
October 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate