Customer Service Front Desk

Cynthia Hamlet

1-862-***-**** adykyu@r.postjobfree.com Newark, New Jersey 07102

SUMMARY

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum. Adaptable professional with 6 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill qualifying roles in your company. SKILLS

Patient Account Reviews Financial

Transactions Microsoft Access Updating

Medical Records Patient Relations

Completing Insurance Forms Medical

Terminology

Customer Service-Oriented

Invoice Processing

Database Updates

EXPERIENCE

Exception Specialist, The Real Real, November 2020-Current Secaucus, Jersey

Generated and sent invoices, reminders and notices to customers and third parties. Adjusted bills and refunded money to resolve customers' service or billing complaints. Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

FRONT DESK RECEPTIONIST, Lantern Hills, April 2018-November 2020 Mountainside, New Jersey

Conducted customer visits to confirm satisfaction and gather feedback to identify areas of improvement.

Unholy and maintain company brand standards.

Handled payment processing and provided customers with receipts and proper bills and change.

Teacher's Assistant, The Board of Education, September 2010-June 2015 Displayed student work and accomplishments to improve morale. Helped to explain assignments and test instructions to boost student comprehension. Assisted teachers with instruction and provided clerical support for diverse needs. Mail Handler, United States Postal Service, USPS, November 2008-August 2010 Kearny, New Jersey

Sorted mail by placing in bins and stacking on pallets. Monitored flow of mail from remote locations and investigated disruptions. Controlled, processed and delivered incoming and outgoing mail. Scan flat mail and packages to be processed.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

Newark, Malcolm NEW JERSEY June 2009

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