Social Media Front Desk
Resume:
KRISTIN
BATES
adyky5@r.postjobfree.com
Mission Viejo, CA 92691
Bold Profile
Meticulous, task-driven Executive Assistant with 10+ years of administrative experience in managing client-centric office operations. Equipped with exceptional ability to facilitate all internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum efficiency. Proficient in leading front desk public relations and providing exceptional service to clients.
PROFESSIONAL SUMMARY
Victor Hicks - Executive/Personal Assistant
Fallbrook, CA • 11/2019 - 01/2023
Mom Project, Upwork, Fivver - Freelance Paralegal
Remote • 03/2017 - 01/2019
ADAM (Application development and marketing) - Co-Owner Westwood, CA • 06/2013 - 03/2017
MMVBS, OMD & Associates - Front Office/Social Media Manager Canoga Park, CA • 01/2011 - 06/2013
McDermott Will & Emery - Estate planning Drafting Paralegal Century City, CA • 01/2006 - 05/2008
WORK HISTORY
Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Provided multifaceted services by managing mail, appointments and host of other administrative tasks.
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Researched state statutes, decisions, legal articles, and documents.
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• Edited and proofread legal documents to verify accuracy. Conferred with clients and other involved parties to gather and track case information.
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Proved successful working within tight deadlines and fast-paced atmosphere.
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Used Microsoft Word and other software tools to create documents and other communications.
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Gathered financial information, prepared documents, managed financial record keeping and closed books.
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• Completed daily cash functions like account tracking and payroll. Set/confirmed appointments, communicated with clients and updated client records.
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Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
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• Resolved customer problems and complaints.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
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• Increased customer engagement through social media.
• Conducted research, gathered information.
Proved successful working within tight deadlines and fast-paced atmosphere.
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Prepared legal briefs, wills, trusts, poa's, etc., created LLCs and drafted and certified key legal documents.
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Cal State Northridge
Northridge, CA • 05/2011
Bachelor's Degree : Major,
Psychology; Minor, Sociology/Social
Work
University of San Diego
San Diego, CA • 2005
ABA Approved Paralegal
Certificate: General; Specialty In
Estate Planning
EDUCATION
• Dean's List
• Honor Roll
• 3.92 GPA
• Dean's List
• 3.8 GPA
SKILLS
• Strong problem solver
• Microsoft Office proficiency
• Multi-line phone proficiency
• Operations support
• Advanced interpersonal skills
• Social media savvy
• Database administration
• Relationship building
• Business administration
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