Mental Health Customer Service
Resume:
FATIMAH
AARON
Macon, MS *****
************@*****.***
PROFESSIONAL SUMMARY
I am compassionate and empathetic regarding mental health issues and recovery. I have good understanding on self esteem building and managing negative self talk. I have strong understanding of ethics and and client confidentiality. I am able to tell my own recovery story to help others on their road to recovery. I have deep knowledge of the Mental Health Field from both working in it as well as being a current Psychology student. I have great communication skills in both oral and written forms. If given the opportunity I know that I can excel in this job. My recovery story will bless others. Addiction did not stop my life and I want others to have the same opportunities. I believe strongly in Philippians 4:13 "I can do all things through Christ who strengthen me. "
SKILLS
Goal setting
Treatment planning
Crisis intervention
Skill building
Patient education
Process monitoring
EXPERIENCE
Operations Supervisor
Noxubee County Human Resources Agency
April 2022-current
I am responsible for running the day to day operations of the company. I answer the phone, do the scheduling, and take payments. I am responsible for making sure the drivers are performing as they should. I complete monthly meetings as well as driver observations.
Day Treatment Assistant/CPSS
Community Counseling Services Macon, Ms
April 2019 - 2022
Maintain comprehensive and secure patient histories outlining conditions, interventions and progress notes.
Focus on short-term goals and long-term outcomes with individualized approaches to mental health support in children.
Guides patients through short- and long-term goal setting, focusing their attention on realistic, positive targets that they can achieve.
Assist the Therapist in Therapeutic activities.
Assist the Therapist in helping clients develop the skills necessary to behave in the best way possible at home and at school.
Provides positive reinforcement when necessary.
Helps the client analyze and understand their negative behaviors and how to correct them.
Assist the Therapist in conducting group sessions that provide supportive counseling.
Lead Cashier
Local Express Store
January 2014 - April 2019
Corrected problems with team members through training and corrective discipline.
Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
Operated POS systems to process payments, verify pricing, and monitor stock levels.
EDUCATION
Psychology
Belhaven University
May 2023
Diploma
Noxubee County High School, Macon, MS
May 2003
I was a 5 year AFJROTC member. I was a member of the Junior Honor Society. I was a 4 year band member. I was a 5 year school choir member.
Liberal arts
East Mississippi Community College, Scooba, Ms
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