Taylor McCoy

Duncanville, TX, *****, US

adykxn@r.postjobfree.com

+1-972-***-****

Work Experience

Procurement Analyst

Ceris Corvel - Dallas, TX

April 2023 to Present

validate, and maintain most current provider contact information necessary to process claims; and maintain privacy compliance. Responsible for contacting providers by phone, fax or email to verify/ update/correct all pertinent information required to request documentation. Ensures contact information is validated by speaking to highest member of department (medical record or billing department) Maintains and updates the provider contact database within Scheck Ensure provider contact information is accurate repetitively every 6 months.

Senior Personal Banker

First Convience Bank - Dallas, TX

July 2022 to February 2023

Senior Personal Banker, Assisting customers on a daily with questions and concerns pertaining to their bank accounts. Withdrawals, deposits, cash advances, coin exchanges, memo posting. Opening and closing accounts, loan payments, Credit card applications, keeping customers confidential information safe. Opening procedures and closing procedures everyday. Customer Support Representative

Cardtronics

October 2021 to March 2022

Providing key customer support in the call center by fielding incoming phone calls, emails and tickets from customers across the United States. Cardtronics customers are various service station employees who have issues with their ATM’s issues such a credit card getting stuck inside the ATM or a error occurs during a transaction which the employees cannot resolve themselves. Customer Support duty is to send out service to fix the ATM’s machines.

Responsible for processing service tickets and maintaining accurate customer records. Adjuster Assistant

All State Insurance Catastrophe

June 2020 to February 2021

Assisting customers with setting appointments for Adjusters to come to Their property to inspect their damages interior/exterior. Mapped out scheduled appointments for adjusters to arrive to each customers property at a timely manner. Keeping records on file of each customers damages for adjuster to Know exactly what to expect upon arrival.

Customer Service

PLS/Loan Store - Irving, TX

June 2016 to January 2020

· Answering multiple phone calls a day, issuing out payday loans and title loans to qualified customers

· Assist customers in a professional and timely manner

· Making weekly friendly reminder courtesy calls and evaluating motor vehicles

· Consulting with various national banks to confirm customer accounts Call Center Agent

Tel Tech - Ennis, TX

August 2014 to April 2015

· Assisting customers with questions or concerns about insurance claims, policies or procedures • Gather and organize employee partnering clients and other important information and documentation

· Assist customer in enrollment into Medicare and Medicaid plans for Blue Cross Blue Shield

· Verify policy benefits and submit all necessary insurance forms and electronic claims

· collect required information from patients, such as past and present medical history medication, andall health care providers information.

· Proficient in Microsoft Outlook, Word, Excel, and Power Point, Familiar With: Insurance systems suchas NexGen,

Mainframe, Medical Decision Point, Encompass, and Citrix Programs, ECCC, ECS/ELR Variant and QuickBooks.

Cashier/Customer Service

CVS/PHARMACY - Cedar Hill, TX

July 2012 to April 2014

· Cash Handling and maintains area of responsibly in accordance with associate store policies

· Assists customers with transporting items and loading merchandise

· Achieve or exceed assigned sales budget

· Trained new employee on process of operation for each area

· Assisted in keeping the quality of food fresh for customers Education

High School Diploma

Kaplan College - Arlington, TX, US

October 2016 to Present

Skills

• Microsoft Office (6 years)

• Customer Service

• Call Center

• Customer Care

• Customer Support

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