Pablo Magana-Roca

808-***-**** adykx7@r.postjobfree.com Clarksville, TN 37043

Operational Manager Team Leader HIPAA and Safety Advocate

PROFFESSIONAL SUMMARY

Highly motivated professional with 20+ years in progressive supervisory in healthcare services and emergency treatment. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A motivated professional offering bachelor’s in health management adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

KEY SKILLS

Bilingual/ fluent in Spanish

Team Building

Policy and Plans Development

Critical Thinking

Resource Monitoring

Quality Control

Risk Mitigation and Analysis

Plans Development

Hiring and Recruitment

Staff Management

Conflict Resolution

Data Analysis

Occupation Safety Regulations

Microsoft Office

Excellent Computer Skills

PROFESSIONAL EXPERIENCE

US ARMY COMBAT MEDIC May 2003 – Current

Senior Health Care Sergeant December 2020 - Current

US Army Fort Campbell, KY

Motivated employee performance and satisfaction through fair evaluation, process review and mentoring improving moral and section output by 20%.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.

Maintained accurate records and documented client data in company databases.

Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Safeguarded patient privacy with strict adherence to HIPAA protocols.

Assisted with interviewing and hiring of employee team members with appropriate skills.

Communicated clear action plans to optimize results and successfully execute operational activities.

Enforced federal, state, local and company rules for safety and operations.

Implemented policies and standard operating procedures and managed quality, customer service and logistics

Senior Technical Field Medical Advisor May 2017 - December 2020

US Army/ SATMO Panama City, Panama

Produced SOPs to document workplace procedures and optimize productivity through standardization.

Anticipated and tracked operational and tactical risks to provide strategic solutions.

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Educated operations team on best practices, company policies and service excellence standards.

Controlled departmental facilities use and approved requests for repairs or improvements.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Operations Manager January 2014-April 2017

US Army Hawaii Honolulu, Hawaii

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Educated operations team on best practices, company policies and service excellence standards.

Anticipated and tracked operational and tactical risks to provide strategic solutions.

Crafted operations best practices using audits and project management team feedback.

Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

EDUCATION AND TRAINING

Bachelor of Science, Health Care Management, March 2012

Trident University Cypress, California

Current NACLC, Secret Clearance

Current BLS, American Heart Association

Current EMT-B, Emergency Medical Technician- Basic

AWARDS

Five Meritorious Service Medal

Six Army Commendation Medal

Four Army Achievement Medal

One Appreciation Letter from US Ambassador Panama

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