Customer Service Physical Therapist

Danielle Lynn Rich

**** * ****** **.***#* Long Beach, Ca. 90807 562-***-**** adykwv@r.postjobfree.com

Objective

· My goal in life is to become a physical therapist in order to help out the community, but my focus is to help wounded Vets coming back home from war. I’m wanting to work for a company that is willing to work with my schedule, so I can further my educational goals. Overall, I just want to work for a company that wants to hire a person with great ambition and a “give it her all” attitude with every task at hand.

Education

LONG BEACH CITY COLLEGE

· Major: Physical Therapist/ Kinesiology

· Start: August, 2015 – September 2017

Skills & Abilities

MANAGEMENT

· I’m able to keep a professional mindset while on the job so I am able to give customers the best service as possible and make every customers experience a good one once they step into the facility. I’m always punctual getting on time to work always there either 15 to 30 minutes before start time. I’m a strong team player and like to work with others that are willing to put in an effort to finish all store objectives in a timely and orderly manner.

SALES

· I can be knowledgeable about the products that are being sold in the store, so that I’m able to help customers with any questions and comment on certain products that would suit the customer best. I would give every customer a great experience at the store, being able to give the best customer service in order to make sure we get them to become a frequent consumer.

COMMUNICATION

· I’m able to communicate in a professional manner in all situations. I’m also an empathetic listener and a persuasive speaker, being able to listen and present certain products for them and make a sale depending on what the buyer is looking for insuring that the customer is getting what they actually want or need.

Experience

UPS AIR- HUB LGB – AIRAMP PERSON

Employed:

October 10,2022 – currently employed.

Job Duties: Working at the LGB airport our job responsibilities marshal our cargo planes from Louisville safely onto the grounds of the hub. We wing walk the plane into and out of our hub place chalks and cones in appropriate places of the cargo plane. On topside crew our duties are to help unload and load the plane of its cargo ULD containers. We load onto the plane with the K loader operator and disengage the locks that have ULD containers in position and pull of cans onto k loader where we then place them on caster decks and tug drivers send them on our Ups trailers or drive them into our recovery warehouse and see where they packages need to be shipped.

We also load ULD containers into correct positions and engage locks appropriately while scanning and scaling in the containers into our LTP devices.

Petco: Retail/ Solutions Specialist

Employed:

May 10, 2021- currently employed

Job duties:

At Petco we believe in putting our customers and pets first. Part of my responsibilities at a Petco are making sure customers leave the store feeling confident in what they have bought and feeling comfortable enough to keep coming back.

Working the register efficiently and effectively making sure that all guests are charged correctly and are informed of any promotional sales we might be having, signing them up for any programs or memberships that will help save them money.

Part of being a solutions specialist is part of being the best advisor of what would work best for their pet while also focusing and being able to take care of other tasks throughout the store. Such as working load with whatever merchandise is sent to us and also doing frequent inventory counts and making sure that we can provide supplies our customers are shopping for. All while making sure we are expedient and thorough with our job.

Marshall's: Retail

Employed :

March 2021- June 2021

Job duties:

Maintenance of the store was prioritized 100% working in a clothing store we focused a lot of making sure store was always clean and when we were tasking on the sales floor we did price auditing making sure that all of our price tags were correct on the merchandise and matched up the the correct item. We focused a lot on recovery and also pushing merchandise out on the sales floor if we noticed something was out of stock and we had it available we would replenish aisles with more items.

During a markdown shift we would mainly focus on clearance items and scanning each department that was assigned for markdowns and put on new price tags on the products. Other responsibilities included working the front end cash register, informing guests about sales or promotions and signing as many guests up for store credit cards if they were interested.

Wag Hotels / dog day care attendant/ bather

Employed :

May 2019- March 2020

Job Duties:

Working at a boarding hotel for pets we have several types of responsibilities that included being hands on with the pets and also maintaining the operational aspect of the boarding facility.

A lot of the times upon working with the pets we would take them on walks, let them outside in groups for play time, and would feed them breakfast lunch/ or dinner. Play groups often times were between 8-20 dogs per group and they would all be supervised to make sure that no dogs became aggressive and preventing any escalation leading to fight.

We checked dogs for over all health. Giving a thorough inspection making sure dogs didn't have any existing and current injuries or illnesses. If that was detected pet parents were contacted immediately upon discover.

Feeding time also included administering any medication a dog or cat were currently taking and upon check in to boarding the pets we had our clients sign a consent form that they agreed to release their pet under our care.

Any questions or concerns they had or we had we would immediately contact for information.

Some clients requested baths and one on one walks with a staff member. So if we read in there room card they needed special one on one time most times it meant that their pet didn't do well with other dogs and required time just with a human to take care of them and it excluded and play time from all other dogs. They mainly were walked 3-4 times a day throughout there stay and when requested by a client any dog that was green indicated the client paid for bath services and the dog would be bathed, nails cut and ears also cleaned upon customer pick up.

RainDance: Sales Associate

Employed :

February 2018- May 2018

Job Duties:

A lot of responsibilities working at a jewelry store was being attentive to the customers where in store and/or over the phone.

Part of our job was to sell many pieces of jewelry and allowing the customers to try on jewelry they considered buying. We offered special services like special ordering and sending customer's jewelry out to be fixed (size adjustments, lost or loose pieces on jewelry etc.

We offer layaway opportunities not only on our jewelry but also hand made or carved art pieces that customers could not afford.

Working at shoreline village our store always had events going on to help promote our business and help create more foot traffic through our doors.

Wags to Whiskers : Bather supervisor

Employed:

February 10,2012- May 21,2019

Job Duties:

As an animal bather we would always make sure that each pet parent had up to date vaccine records before we booked an appointment at our grooming salon. Many of our services came in packages or clients could choose to just have 1 service done.

During a bathing appointment we would bath the dog in a shampoo and/or conditioner that was best suited for their skin. We always considered being cautious with selecting the correct treatment to prevent any allergic reactions (skin sensitivities) and also consider

What would be most beneficial for the coat. During baths I would most of the time bath severely dogs at the same time allowing each one of them to soak m. If they were part of the same pet family they'd be bathed in the same tub – otherwise they were bathed in separate tubs if they weren't part of the same family. Baths would usually take about 15-20 allowing dogs to soak in shampoo and killing fleas if they had any. Once bathed and rinsed, dogs were then blow dried with the air drier ( sometimes just towel dried) if the dog was too scared.

Once that was completed if clients paid for a teeth brushing service we would brush the dogs teeth, dremmel and cut the nails and also clean the ears. We would brush the dogs out and remove any matting or using a special brush to deshed dogs. Those services are usually extra. All while these duties were performed we always paid attention to skin and cost condition, behavioral issues with dogs and we're always expedient and efficient with providing gray services to our long time customers

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