AKANKSHA SHARMA

E-mail: adykwc@r.postjobfree.com, Mobile: +1-347-***-****

CAREER OBJECTIVES

Dynamic and Skilled, Master of Business Administration (in Finance & HR) with around five years of Professional experience, Conversant in end to end HR coordinating activities, Data Analyst, Voice Process, Operation Management in Comprehensive Banking activities (Account process, Cheque Transfer, Transaction) and Immigration counsellor for Conducting detail profile assessment of student interested in abroad studies and accordingly guiding them to shortlist the universities where his /her chances of getting admission is high. In pursuit of career enhancing opportunities in the field of: HR/ Recruitment, and Operations Managements/ Administration.

PROFESSIONAL SKILLS

Quick Learner about the process and updates.

Able to communicate effectively in right situations.

understand and identify with the feelings of others and communicate accordingly.

Meet the difficulties of customer queries.

Expertise in working with a team.

KEY SKILLS

Knowledge Retention

Attention to detail

Effective Communication

Time Management

Responding Quickly

PROFESSIONAL EXPERIENCE

Duration : From Aug 2022 till Feb 2023

Designation : Senior HR Coordinator

Company : Cognizant Technology Solutions

I worked as Senior HR coordinator. HR Coordinators work in the human resources department to complete smaller clerical tasks to keep the company functioning effectively. They often complete administrative tasks and assist the HR Manager on completing larger items, so the HR Manager can focus on more big picture responsibilities and implement strategies to improve the company.

Roles & Responsibilities:

Worked on Pro- C tool by providing guidance and assistance to the ex - Alumni’s on their query

Effectively handled query management

Linked Aadhar card with UAN number for the associates who have not linked before.

Prepared and provided NCP letter to the onsite associates for submitting their claims.

Guided ex- associates on applying their claim by providing procedures on Transfer and withdrawal process.

For name correction, Father name, D.O.B, D.O.E, Husband name, marital status etc., If mismatch error occurred. Provided Joint declaration form to the Ex - associates. Once the forms are filled the same will be collected and submitted to the POC for submission at EPFO office.

Worked on Revised Form 3A and provided the same to the associates to process further with their claims.

Guided ex- associates on their Super Annuation query both transfer and withdrawal.

Provided Assistance on transfer approval, KYC approval.

Co- ordinated with Team regarding the ticket In flow, Out flow, Revised 3A, Joint declaration status.

Maintained separate excel sheet for Joint declaration list to co- ordinate with team.

Duration : From Feb 2019 till March 2022 Designation : Analyst (International Voice) Company : HCL Technologies Limited, Chennai

In this role, I worked as an Analyst with Leading consumer credit reporting company in UK.

Roles & Responsibilities:

Obtaining the Data from clients by coordination through telephonic or email conversation.

Assisting consumers in an efficient and timely manner, treating consumers information with professionalism, ensuring its security and privacy.

Interpret and analyse the data.

Productivity / Escalations / Transfers; analysis on deliverables such as the Turn Around Time, Customer Satisfaction as agreed with the client

Ensure Customer SLA/ deliverables are in the line of customer requirements.

Following the conversation script provided by HCL UK Client and keeping the customer calls under 10 minutes.

Recorded all call notes thoroughly & accurately in databases

Using Mainframe application to Amend the customer’s data with verified details.

Identify the business needs and prioritize.

Monitoring and auditing the data.

Develop the process by giving process improvement ideas.

Data Capturing from different sources.

Data Assessment.

Handling Client calls and Queries.

Assist with credit-related memberships, services.

Adherence to process to ensure high quality and customer service

Answer all inbound queries as per call flow procedure

Good understanding of customer deliverables

Ensure the TAT expected by the client is maintained

Duration : From Sep 2015 to Feb 2016 Designation : Assistant Manager Company : Axis Bank Ltd, Ludhiana

Roles & Responsibilities:

Coordinating activities between customers & organization and different departments and personnel within the organization.

Handling the transaction counter and process their transactions.

Strengthening the relationship with clients by informing them about products that could add further value to their banking experience.

Addressing customer queries and resolving several concerns/ complications with their accounts.

Preparing weekly and monthly reports for providing the detailed status of every single account.

Responding to customer queries to inform them about the status of their transactions.

Duration : From Nov 2014 to Aug 2015 Designation : Guidance Counsellor Company : Career Curve, Ludhiana

Roles & Responsibilities:

Establishing a relationship of trust and respect with clients.

Helping clients towards a deeper understanding of their concerns.

Following up with candidates by calls and e-mails.

Advising students on application procedures, visa applications, applying for accommodation and preparing students for their studies in abroad.

Assisting with the general running of the office to ensure smooth operations.

Developing and maintaining a relationship with potential clients.

EDUCATIONAL QUALIFICATION

Master of Business Administration First Class in the year 2013. from RIMT Institute Punjab Technical University, Punjab, India.

Bachelor of Commerce, First Class in the year 2011.

from Khalsa College for Women, Punjab University, Punjab, India.

Language skills

English, Hindi, Punjabi

Guide students in selecting an appropriate study abroad program consistent with academic requirements and objectives and plan of study

Maintain mailing list and distributes information to the University community as well as other universities and colleges.

Protecting the organization's value by keeping information confidential.

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