ARMAN NARANG

Sr. Business Analyst

Phone: 647-***-**** Toronto, Ontario E-mail: adykv1@r.postjobfree.com

Summary of Qualifications and skills

A self-motivated professional who can solve issues by taking a creative, critical and analytical approach.

An expert with over 5 years of experience in business analysis in various domains such as Insurance, Banking, Telecom and Retail.

Proven experience in implementing Waterfall and Agile methodologies in SDLC.

Proficient in understanding business requirements, functional requirements, and system requirements as well as gap analysis and test case preparation.

Held and led Joint Application Development (JAD) sessions, daily Scrum meetings, weekly status meetings, and bug triage sessions.

Supported software teams in Agile projects such as a Product Owner and Scrum Master by contributing to the breakdown of tasks, strategic analysis and the removal of obstacles.

Demonstrated ability in preparing Flow charts, UML diagrams, including Swim lanes, Use Cases, and Activity Diagrams.

Worked with issue tracking tools such as JIRA.

Experienced in managing various management tools such as SharePoint and Confluence.

Developed and maintained strategic business process modelling, Requirement Traceability Matrix (RTM) and high-quality management skills.

Extensive experience developing Business Context Diagrams (BCDs) to determine the scope of investment, including the impact of the business process and key stakeholders of a system.

Proficiently managed financial databases and large data sets using SQL.

Many years of experience in the areas of personal and group insurance, banking, retail, commercial banking, mortgages, investments, brokerage / non-brokerage platforms.

Prepared and delivered ad-hoc reports and dashboards using Business Intelligence tools.

Extensive experience and competence in conducting profit analysis and risk analysis and handled risk management, conflict management, and budget management.

Take pride in stakeholder engagement using great interaction and communication skills.

A strong Experience working on multiple banking projects: ATM, Mobile, and Online banking.

Quick learner and self-sufficient in effectively working under pressure.

Proven flexibility and adaptability to work on large projects with tight deadlines.

Demonstrated influential, interpersonal, problem-solving, and analytical skills.

Continually groom skills and build knowledge of various domains.

Demonstrated great ability to prioritize and validate requirements through customer communication and a high level of attention to detail.

Demonstrated excellent written and verbal communication skills to facilitate decision-making.

Strong Proficiency working on Microsoft technology tools such as Microsoft Word, PowerPoint, Excel, Teams, etc.

Work Experience

Sr. Business Analyst Apr 2022 – Present

Walmart, Mississauga, ON

Successfully facilitated and led Release Planning, Sprint Planning, daily scrum, Backlog refinement, and Retrospective meetings.

Assisted the dev teams to further breakdown complex user stories into smaller user stories following the INVEST approach.

Drafted strong acceptance criteria that helped perform the accuracy and compliance tests of user stories to ensure that the stories are accepted and verified without dispute.

Proficiently logged and maintained issues (Epics, Stories, and Tasks) onto the JIRA platform.

Helps in developing key functional requirement to help create use cases and process flow diagrams for functional requirements.

Assisted the product owner and Scrum master in facilitating and conducting daily Scrum meetings, sprint reviews, sprint retrospectives, and monitoring action items for process improvement.

Assisted and supported in analyzing cost-effective solutions to the salesforce team for process changes and change management issues.

Experience in analyzing complex data using SQL and Microsoft tools to recommend solutions to enhance customer relationships and retention rate.

Facilitated and arranged workshops with a wide variety of operational stakeholders to identify gaps, root causes, and cross-functional dependencies.

Maintained and Documented Epics and user stories in Jira, created BPMNs and use cases to enhance understanding.

Assisted in estimation strategy and prioritization techniques during Backlog refinement and Sprint planning events.

Helped train team members with Agile processes and artifacts and facilitated Sprint events.

Assist product owner in generating Burn up - Burn down charts and calculated the velocity of the team for daily reports to learn progress

Practical knowledge and understanding of technology such as UML, data mapping, and real-time APIs.

Develop and groom Project Backlog Stories with business stakeholders and technology partners.

Facilitate security activities to business processes and policy enforcement.

Sr. Business Analyst OCT 2020 – Mar 2022

Rogers, Toronto, ON

Responsibilities:

Used the RACI matrix to determine key stakeholders and their level of involvement in the project.

Elicited and gathered stakeholder requirements in the form of use cases and user stories.

Assisted the company in transitioning from Waterfall to Agile.

Captured stakeholder perspectives to generate detailed business analysis models.

Facilitated, participated and assisted in estimation meetings with the development team to provide high-level estimates (Story Points) for the items in the product backlog.

Performed gap analysis to identify gaps in current and future states and accordingly, suggested enhancements to optimize the user experience.

Collaborated with business owners to help understand and identify competitive prospects and present industry trends.

Facilitated Scrum Ceremonies in Scrum master’s absence, helped remove impediments coached and provided clarifications to the Product Owner and Dev Team, enacted Scrum.

Improved team’s results by grooming and prioritizing user stories during Product Backlog Refinement sessions.

Prepared and documented workflow process in web-based collaborative platforms such as Google Docs, SharePoint, and Confluence.

Enhanced the team’s deliverables at every sprint (velocity) by facilitating daily scrum meetings with the scrum team to review daily deliverable and highlighting impediments.

Experienced in successfully conducting Bi-weekly Sprint Planning meetings and Sprint Review meetings and with the scrum team.

Supported and assisted the QA teams by documenting Use cases and Test plan Scenarios.

Assisted in Logging defects and enhancements in JIRA based on business planning, rules, and specifications.

Assisted in performing Smoke and Sanity testing on the UI to verify stability, rationality and to confirm expected behaviour

Documented and maintained Traceability Matrix and Decision Logs.

Acted as a catalyst for continuous improvement by monitoring post-implementation and prioritized bugs resolution for release management.

Helped improve team’s productivity by implementing approved change initiatives and documenting PCRs.

Produced several process flow diagrams and wireframes using Visio, Draw.io, Lucid chart.

Business Analyst Jun 2019 – SEP 2020

RBC Bank, Toronto, ON

Implemented various business analysis strategies and techniques to generate relevant data analysis to help support business objectives.

Effectively collaborated with internal and external stakeholders to carry out the strategic initiatives of the project.

To ensure the completeness of technical requirements, performed accurate estimate techniques and consistently maintained the accuracy of estimates.

Interacted effectively and productively with key stakeholders to focus primarily on project guidelines and expectations and use appropriate elicitation techniques to capture stakeholder and business requirements.

Assisted with Business Architecture - Provided technical information for system development and modification to meet customer and helped develop business specifications to support these modifications.

Performed Project Coordination – Assertively communicated with Dev Leads to identify area of opportunities, best practices, strategic initiatives, and areas of improvement.

Developed Cross-Functional Relationships and provided post implementation support by working directly with product owners and stakeholders to elicit feedback on customer satisfaction items, post-launch technical issues, and change management requests.

Successful at creating use cases, specifications, and diagrams to provide directions to the dev and QA teams.

Successfully organized and lead the meeting to discuss the strategy, work process and design to help reach a decision.

Assisted QA team with User acceptance testing activities: Focused primarily on the problems identified in the test, recorded any system problems or defects, discussed the system enhancements, and proposed suggestive measures.

Assisted and supported other business operations by performing data analysis, analyzing, and recording business processes, preparing flowcharts and workflows.

Assisted the project management and the business development teams in performing project evaluation and collaboration for successful implementation of the project.

Jr. Business Analyst Apr 2018 – May 2019

Loblaws, Toronto, ON

Effectively collaborated with key stakeholders for gathering requirements and analysis through JAD sessions, Workshops, and Focus groups.

Successfully prepared agendas, officially recorded minutes from meetings, mentioning details of the discussion, action items, and subsequent steps.

Experienced in negotiating with clients, staff, and external vendors.

Successfully developed and performed Risk Mitigation by determining, escalating, and resolving issues across various delivery groups.

Elicited, gathered, and documented business requirements using organized methodologies and tools.

Supported in the analysis of key questions resulting from the requirements examination to ensure project cohesiveness.

Experience in facilitating requirement gathering/elicitation sessions with a wide range of stakeholders, once-a-week checkpoint, and status meetings. Kept the project manager and the entire project team updated with the relevant information promptly.

Acted as a single point of contact and Liaison amongst departments and managers,

Experience in modelling process workflows through UML diagrams like business use cases, system use cases activity diagrams, class diagrams, and state chart diagrams.

Facilitated and conducted review sessions with the Project team and business users as needed to track bugs and took part in verification.

Evaluated, summarized, and prepared miscellaneous reports, background documents as necessary.

Effectively and productively addressed inquiries raised by internal and external stakeholders while ensuring confidentiality.

Education Certifications

Post-Graduation Diploma: Computer Networking and Technical Support St. Lawrence College - Kingston, Canada - 2017

Bachelor Of Engineering: Electronics and Communication Engineering Chandigarh University, India -2015

CSM- Certified Scrum Master - 2022

IIBA Certification of competency in Business Analysis (CCBA) - 2021

references available on request

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