CASEY BELLAMY

Highly organized and e cient in fast paced multitasking

environment, able to prioritize e ectively to accomplish objectives with creativity, enthusiasm and humor. Respectful and exible to adapt to changes and maintain a positive attitude and strong work ethic. Excellent communication and problem- solving skills. Dedicated to achieving customer satisfaction as well as meeting company expectations. Work seamlessly in groups but also independently with very little instruction or supervision.

Rochester, NY 14605

843-***-****

adyku1@r.postjobfree.com

WORK EXPERIENCE

Spectrum — Customer Service Representative

Subway — Store Manager

SKILLS

QUALIFICATIONS

08/2022 to Present, Remote-Work@Home

Responsible for developing an in-depth knowledge and understanding of company products and use this to create, build, and maintain customer relationships. Responsible for making outbound calls, generating new leads, preparing price list, processing sample requests, attending trade shows, and compiling data on competitive products. Targeted sales efforts more than doubled the goals and protable revenue and customer satisfaction. Resolved all inbound and outbound support requests per established guidelines. Identied and acted as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business.

09/2021 to 08/2022, Rochester, NY

Responsible for weekly inventories. Supervised employees. Managed food orders. Maintained an A level store.

Followed safety food procedures. Filed paperwork.

Completed and posted the staff work schedules. Recruited, rewarded and terminated staff as needed. Communicated changes of food preparations formulas, standards, etc. to Leadership

Analytical & Critical

Thinking

Multitasking Abilities

Issue and Complaint

Resolution

Data Entry & Maintenance

Written Communication

Skills

Typing 72 WPM

Empathy

Telephone Etiquette

Housekeeping Experience

Quality Assurance Controls

Management Experience

Live Chat Messaging

Multi-Phone Line Operation

Effective oral, written, and

reading communication

skills

Continuum Global Solutions- Verizon — Customer

Service Representative

Maintenance and Management Associates —

Housekeeper

The Palace Resort — Housekeeper

staff. Ensured that all local and national health and food safety codes are maintained and company safety and security policy are followed.

09/2019 to 08/2021, Remote-Work@Home

Completed 70+ calls on a daily basis. Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer. Maintained strong call control and quickly worked through scripts to address problems. Provided customers with important information regarding promotions and company offers. Kept records of transactions, recorded details of inquiries, complaints, requests, and well as action taken.

12/2018 to 09/2019, Rochester, NY

Accepted accountability for all assigned building keys, master keys and access cards. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Removed waste paper and other trash from the premises to designated area.

Removed trash and dirty linens from attendant carts, as well as swept and vacuumed oors, hallways, and

stairwells. Helped coordinate service improvements in food service tasting of products through service.

Maintained clean and attractive guestrooms while

providing attentive, courteous, and ef cient service to all guest.

11/2017 to 08/2018, Myrtle Beach, SC

Performed various cleaning activities of assigned areas; such as rooms, of ces, lobbies and public areas. Executed daily maintenance and cleaning procedures such as

vacuuming/shampooing carpets, dusting furniture,

window washing, oor/wall sweeping/mopping, restrooms sanitizing/cleaning and trash removal.

Inspected all the areas and of ce premises to check whether any part was left unclean. Greeted guests, and Provided excellent customer

service

Strong multitasking and

organizational abilities

Procient user of MS Ofce

(Word, Excel, PowerPoint,

Access and Outlook)

Sykes Enterprises Inc. — Customer Service

Representative

EDUCATION

Andrews High School — High School Graduate-Earned

High School Diploma

ful lled their hotel items requests for towels, and linens. Participated in meetings and discussions related to cleanliness.

12/2016 to 09/2017, Kingstree, SC

Fields support calls, chat, email, and/or other

communication from users with inquiries regarding

software programming, connectivity, printing, and similar concerns. Identies, investigates, and resolves users problems with computer software and hardware. Focus on resolving a technical issue or problem in the fastest way. Completed 55+ calls on a daily basis.

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