Glen McKenney
Resume:
GLEN MCKENNEY
***** **** ***** **. #***, North Little Rock, Arkansas 72113
Cell Phone: 501-***-**** adyktt@r.postjobfree.com
Mainframe System Support SQL Server DBA PC Support
Help Desk Support
An accomplished, results-driven IT professional who prides himself in providing outstanding
service to customers, co-workers and managers.
* Distinctive recognition at maximizing uptime and minimizing risks/issues on mainframe, SQL
Server, file transfer processes and user support.
* Supports around 1600 mainframe users for any problems that arise. Quickly bringing in other
Technical experts as needed for timely resolutions.
* Provides and implements system improvements for better performance and reliability.
* Performs job responsibilities according to policies and procedures. Encourages others to
comply with standards as well.
TECHNICAL SKILLS, CERTIFICATIONS AND TRAINING
> CA-ACF2 Basics Training
> CICS Programming Class
> Data Communications I & II, Business Communications Review
> SQL Server 2008 Maintenance
> PC support
RELEVANT ASSIGNMENTS AND RESPONSIBILITIES
Global Touchpoints, Inc. – Roseville, CA 01/2018 – 02/2023
Mainframe System Support for Deloitte Consulting
ACF Security Administrator with the following responsibilities
> Monitored online CICS regions and disk pack space and work with programmers to resolve
Problems and set up new applications.
> Set up definitions for files, programs and transactions in CICS. Set up mainframe user IDs
for the DHS system and worked with end-users to resolve problems.
File transfer manager with the following responsibilities
> Set up file transfer tasks using Febooti and WSFTP pro for the client.
> PC Support
Northrop Grumman – Little Rock, AR 01/1999 – 12/2017
Mainframe System Support
ACF Security Administrator with the following responsibilities
> Monitored online CICS regions and disk pack space and work with programmers to resolve
Problems and set up new applications.
> Set up definitions for files, programs and transactions in CICS. Set up mainframe user IDs
for the DHS system and worked with end-users to resolve problems.
File transfer manager with the following responsibilities
> Set up file transfer tasks using Febooti and WSFTP pro for the client.
SQL DBA with the following responsibilities
> Work with developers and running their scripts.
> Setup new databases.
> Resolve develop and production problems.
> PC Support
Alltel Information Services – New Orleans, LA 08/1996 – 12/1998
Network Analyst and Data Security Administrator
Network Analyst with responsibilities that included:
> Managed and resolved problems on an Ascom Timeplex network router using equipment
Supplied.
> Worked with telecommunications carrier on circuit issues and worked with other vendors
to resolve hardware problems.
Data Security Administrator with responsibilities that included:
> Setup security access IDs for users on a IBM3090 mainframe using ROSCOE. Worked with
end-users to resolve access problems.
Alltel Information Services – Little Rock, AR 10/1993 – 07/1996
Tape Operator, Data Transmission Operator & Network Control Operator
> As tape operator, was responsible for mounting and filling tapes for 3490 cartridge drives.
> As Data Transmission Operator, was responsible for sending and receiving data files via
modems.
> As Network Control Operator, managed network using equipment provided, worked with
customer and end-user on data problems and performed general troubleshooting of
problems.
Leaf, Inc. – Memphis, TN 11/1988 – 05/1993
Computer Operator
> Monitored system console, mounted tapes, printed reports and resolved problems as
needed.
> Other duties as assigned: Worked problem resolution on an on-call basis when needed.
Installed equipment to be hooked up to the IBM 9370 mainframe. Shipped equipment
which needed to be installed to other sites. Installed cables for miscellaneous equipment.
EDUCATIONAL BACKROUND
Graduate, Computer Programming at Arkansas College of Technology, Little Rock, Arkansas – 1980.
Work personal contacts –
David Harvey –
Ashish Salgaonkar –
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