Customer Service Mason City

ANTONIO M. LOYAL

**** **** ***** ***** **, Apt N*. Cedar Rapids, IA 52402. Phone: 641-***-****. adykt2@r.postjobfree.com

Professional Objective

To secure employment in a position where I may utilize my skills and experience to the mutual benefit of myself and the establishment, while allowing for progressive responsibility and professional growth.

Qualifications Profile

Effective communication skills

Maintain a high level of professionalism for inbound and outbound calls

Proficient with Microsoft Word, Microsoft Power Point and Microsoft XP

Strong attention to detail

Excellent time management

Good at problem solving and providing resolutions

Retirement Plan Manager Experience

Expert on retirement plan essentials, plan document, and eligibility to external clients

Resolved urgent financial issues for employee distributions and financial transactions and corrections

Assisted Third Party Administrators with updating plan provisions for Employers

Assist Plan Sponsors, Financial Advisors and Actuaries with plan related questions

Educated Plan Sponsors on basic 401K plan specifications

Other Experience

Adhere to all safety and security requirements for external clients

Maintained relationship with internal and external clients

Proficient at all hiring and interviewing processes regarding retail experience

Key Holding accountability

Maintained knowledge of business system software for daily projects

Assisted and influenced customers purchasing decision by actively listening to their needs and asking appropriate follow up questions

Operation of daily cash management processes and entries

Retail, Bar, and Restaurant Supervisor experience

Completed weekly expense reports pertaining to the Company’s budget

Education

Associates of Arts

North Iowa Area Community College

Elementary Education

Related Experience And Other Employment

Cedar Rapids Community Schools-Kenwood Leadership Academy

Paraprofessional-Associate Cedar Rapids, IA 2023- Current

Transamerica Retirement Services

Account Manager Cedar Rapids, IA 2019-2023

Account Specialist Cedar Rapids, IA 2019

Call Center Representative Cedar Rapids, IA 2018

Principal Financial Group Client Service Associate Mason City, IA 2015- 2018

Best Buy, Inc. Front End Supervisor Mason City, IA 2013- 2015

American Eagle Outfitters Supervisor Mason City, IA 2012- 2013

Wise Guys Sports Bar-Bartender Mason City, IA 2012

The Other Place- Mason City- Server Mason City, IA 2012

Subway (KGB) Restaurant- Crew Member Mason City, IA 2011-2012

Certified Commercial Investment Member

Retention/Recruitment Chicago, IL 2008-2009 Customer Service Specialist Chicago, IL 2007-2008

Council For Adult & Experiential Learning/EdLink

Customer Service Chicago, IL 2005-2007

Other Professional Interest

January 2023: Guest Speaker at St. Paul's United Methodist Church-MLK Day Ceremony.

July 2023: Guest speaker at Dr. Ruth White's Academy for Scholastic and Personal Success.

October 2022: Guest speaker for Family Promise Storytelling event.

Organizations

Gamma Phi Chi Fraternity, LLC

December 2022 to Present

Gamma Phi Chi is a non-collegiate fraternal organization. We are based in Cedar Rapids, IA. We are focused on brotherhood, providing a positive presence in the community, mental health awareness, and individuality.

We currently have 3 founding members and 2 candidates for membership.

We operate as a Non-Collegiate Fraternity. Our members are at least 25 years of age.

We are Men of Character

We are Men of Standard

We Honor Brotherhood

I am the owner and sole proprietor of Gamma Phi Chi Fraternity LLC.

References Available Upon Request

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