PAULA SANTURRI

Providence, RI ***** 401-***-**** adyksy@r.postjobfree.com

Professional Summary

Conscientious professional who exhibits excellent written and verbal communication, attention to detail, and problem-solving skills. Works efficiently with minimal supervision. Experienced with training new hires, de-escalating upset employees, and building productive teams. Looking for an opportunity to grow and contribute expertise within an established company.

Skills

• Attention to Detail

• Strong Communication Skills

• Client Confidentiality

• Writing Reports

• Reliable • Leadership & Management

• Microsoft Office Suite

• Payroll & Cash Handling/Strong Excel

• Documentation

• Interviewing & Training

Managerial Experience

• Conducted team meetings to reinforce goals and objectives, as well as set clear expectations about policies and procedures.

• Interviewed and assigned qualified candidates to clerical and manufacturing positions.

• Processed confidential employee materials such as human resource records and performance appraisals.

• Exhibited high levels of professionalism and empathy when handling upset employees.

• Responded to employee questions and requests for information in timely and knowledgeable fashion.

• Updated spreadsheets and databases to track, analyze, and report on performance and sales.

Human Resources & Payroll Experience

• Marketed, composed, designed, and processed resume packages for professional employment agency, and edited and proofread staffing administrative materials.

• Selected vendors for services and processed inventory orders for over 100 personnel in the operations center.

• Calculated salaries and commissions for sales representatives and staff for payroll in a timely manner.

• Maintained and processed accurate payroll information by calculating, collecting, and entering data.

• Devised organizational charts and excel sheets for CEO and addressed formula creation and editing.

Customer Service and Sales Experience

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints

• Provided excellent product research and customer service in high volume corporate call center by consistently completing over 130 incoming sales calls daily.

• De-escalated upset customers through active listening, empathy, and providing appropriate solutions.

Professional Experience

Amos House, Server, Providence, RI 1.5 Years

Ross Simons, Call Center/ Customer Service Representative, Warwick, RI 2 Years

The Employment Guide, General Sales Manager/Office Manager, East Providence, RI 2 Years

Fleet Financial Services, Administrative Assistant/Manager (Temp), Providence, RI 7 Months

Qualified Resources, Staffing Consultant, Pawtucket, RI 1 Year

Professional Resource Management, Resume Writer, Cranston, RI 2 Years

Education

University of Michigan - Ann Arbor, MI

Bachelor of Arts: English Language and Literature

Contact this candidate