Customer Service Representative

GRACE GRANT

adyksh@r.postjobfree.com 347-***-**** Brooklyn, NY 11201

Summary

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating

desired items. Excellent oral and written communication, listening and time management skills with strong

attention to detail and superior work ethic. Consistently accurate in drawer reconciliation

Skills

+ Customer Service

+ Food Safety Standards

* Till Balancing

* Food Preparation

* Cash Drawer Balancing

« Food Display Arrangements

* Cash Handling

+ Punctual and Reliable

Experience

Aramark Services Inc New York, NY

Food and Beverage Cashier and Barista

06/2011 - 09/2021

Madison Square Garden, MSG New York,

NY

Customer Service Representative

08/1996 - 02/2014

Human Resources of Bid Administration

Brooklyn, NY

Office Clerk

07/1993 - 09/2010

Education and Training

South Bronx Jobs Corp Bronx, NY

Culinary Arts Certification in Art Of Food

08/1990

* Problem-Solving

* Verbal and Written Communication

* Payment Processing

+ POS System Operation

* Drink Preparation

* Safe Food Handling

+ Phone Etiquette

* Cleaning and Sanitizing

* Took orders, prepared foods and processed payments in

full-service establishment

Kept customer and food preparation areas clean and well-

organized

Restocked workstation with supplies and communicated

out-of-stock items to management.

Completed opening, closing and shift change tasks by

following company guidelines.

Accurately made change for cash transactions

Promoted high customer satisfaction by resolving

problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline

customer support or assistance with product and service

transactions.

Remained calm and professional in stressful

circumstances and effectively diffused tense situations.

Bartender

Cashier

Kept office records organized and supplies well-stocked for

optimal team performance.

Delivered helpful and kind customer service to guests,

maintaining composure in stressful situations to maximize

customer satisfaction.

Answered multi-line telephone system and routed calls to

appropriate personnel

Supported office clerical functions using word processing

and other software, email and office machines.

Contacted customers regarding account updates and

potential problems.

* Preparation of many different foods .Baking and designing multicultural dishes. Learning about the

benefits of different foods and also competing in different food creating competitions.

Marist College Bronx, NY Extension

Associates Degree in Human Relations

06/1989

Linden Learning Center Brooklyn NY

GED

05/1987

Tilden High School Brooklyn NY

General Education

05/1985

+ Completed coursework in, Mathematics, English Language Social Studies and Science

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