Ronald Johnson

adyks8@r.postjobfree.com Philadelphia, PA 19111 267-***-****

SUMMARY

10+ years customer service experience employing professionalism, solid communication, interpersonal skills, and a strong work ethic. 6+ consecutive years managing a rideshare initiative, refining time management and multi-tasking skills. Seeking a position which uses my work experience and skills set in support of operational goals and provides opportunities for growth.

Areas of Effectiveness

Data analysis, reconciliation, and reporting Logistical analysis and problem solving

Solid interpersonal and communication skills Caseload management

EXPERIENCE

Uber/Lyft, Philadelphia, PA February 2017 - Present

Rideshare Driver

Utilizes the telecommunication application to efficiently navigate familiar and unfamiliar routes, challenging weather conditions, and traffic complications

Maintains professionalism and effective communication throughout the daily expected and unanticipated experiences with customers

Sustained an overall 5-star passenger rating

Amazon, Philadelphia, PA September 2016 - present

Driver

Transported and delivered packages to customers and businesses throughout the Philadelphia and tristate regions in a safe and timely manner

Adhered to strictly monitored routes and scheduled pickups and deliveries which included loading and unloading items

Contacted customers for signature required receipts or rescheduled delivery

Completed logs and reports of daily activities

Kelly Services at Prudential, Horsham PA September 2015 – May 2016

Customer Account Representative

Responded to customer inquiries regarding financial services products

Directed customers to new products and services as defined per inquiry

Adjusted customer accounts for applicable discounts and upgrades

Guadenzia, Philadelphia PA October 2014 – August 2015

Residential Counselor

Managed a caseload of 50-60 rehabilitation residents

Counseled residents regarding daily tasks, short and long-term goals.

Monitored/logged daily interactions with peers, staff, and security personnel

Distributed prescribed medications

Documented and submitted incident reports

Kelly Services at American Red Cross, Philadelphia, Pa September 2012 – September 2013

Donor Management / Data Specialists

Identified, evaluated, and resolved critical data discrepancies regarding duplicate blood donor records to include duplicate and multiple records contained in the national blood donor registry

Evaluated data to verify identity, contacted donor and third parties to resolve and update donor information

Ensured compliance with federal, OSHA, state and local regulations

TD Bank, Mt. Laurel NJ May 2006 – December 2011

Check Processor/Escrow Department

Processed checks for respective local branches and clientele

Verified master and sub accounts for various real estate companies

Closed escrow accounts for customers

Transferred assets to sub accounts daily

Verified account changes and updates via telephone contact and mailings

EDUCATION

University of Miami, Florida 2003

Film and Video Certificate Program

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