Sudeesh Kumar M.

email: adyks4@r.postjobfree.com Mobile : +91-949*******

Result-driven and experienced professional with years of work exposure encompassing, food and beverage management, hotel management, restaurants service, F&B standards training, customer service, guest relation, administration and management functions. Possess track record of work with branded major hotels abroad. Sales growth and success in building client relations plus reputation with customers by maintaining professionalism and demonstrating excellent communication, interpersonal, presentation and problem solving skills. Presently seeking a career in any progressive organization to utilize my diverse skills, contacts and local market know how.

Area of expertise

15 Years of work experience in Hotel & Resort

Management.

Worked as Senior Management team member in brand

hotel

Participated in setting up brand new hotel various departments, setting up Front desk systems,

housekeeping, Food & Beverages, Human Resources

etc.

Worked as General Manager / Operations Manager in

3 Star and 4 Star level resort and hotel.

Sound knowledge and experience in overall operations of Hotel standards, policies & procedures, hygiene standards.

Skills

Front Office : Well knowledge in entire operations of front desk and reception back office, training including Implement systems and procedures in front office

department

Accounts : Sound knowledge in computerized

accounting and related jobs including inventory control Food and Beverage : Customer Service, Stock handling, Sales monitoring, Food production cost &

Service procedures

House Keeping : Room cleaning procedures, Spot

checking, Hygiene standards and reporting

Maintenance : Reporting maintenance issues and

basic technical knowledge for trouble shooting.

IT : Basic IT related knowledge in computer networks and troubleshooting, CCTV operations

Sales & Marketing : Efficient in preparing and

achieving sales goals and good in supervising

marketing team

Computer & Internet : Very good knowledge in MS

Office, Graphic Designing etc.

Strengths

Proven work experience in hotel management

Excellent skills in problem solving techniques.

Performs efficiently under work pressure & deadlines

Self-motivated and dynamic by personality.

Employment History

GENERAL MANAGER

Seascape Hotel & Conference Centre Ltd (4 Star)

Dar es salaam, Tanzania, East Africa

September 2015 to May 2020

Responsibilities

Setting and achieving sales and profit targets;

Managing budgets and financial plans as well as

controlling expenditure

Analyzing sales figures and devising marketing and revenue management strategies

Daily morning meetings, weekly meetings, special functions meetings and monthly meetings with all

HODs.

Supervising the departments HODs and assign duties to HODs, and schedule shifts for management.

Holding strategic meetings with the Directors and mapping the way forward.

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the

allocation of funds to departments.

Observe and monitor staff performance in order to ensure efficient operations and adherence to

facility's policies and procedures.

Train staff department managers in their duties.

Develop and implement policies and procedures for the operation of a departments and establishment.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Meet with clients in order to schedule and plan

details of, banquets, receptions and other functions.

Dealing with customer complaints and comments;

Dealing with contractors and suppliers;

Carrying out inspections of property and services;

Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Recruiting, training and monitoring staff;

Ensuring events and conferences run smoothly;

Ensuring security is effective;

Report to Managing Director day to day activities of hotel

MARKETING MANAGER

Unique Financial Services Limited

Dar es salaam, Tanzania, East Africa

June 2013 to May 2014

OPERATIONS MANAGER

Seascape Hotel & Conference Centre Ltd

Dar es salaam, Tanzania, East Africa

January 2012 to April 2013

Worked as a Team leader setting up Pre-opening

procedures,

Liaise with legal team for Business licenses

Setup meeting with auditor

Setting up all departments and HODs interview

Staff recruitment and training

System implementation department wise

Overlooked MIS source and installation

Security systems and CCTV

Supervision of Maintenance related jobs such as

Fire panel installation, PA system etc.

OPERATIONS MANAGER

Holiday Inn City Centre Dar es Salaam

Dar es salaam, Tanzania, East Africa

January 2009 to September 2011

Identifying, organizing, planning and conducting trainings depending with individual & groups need

Organizing team building events and activities to motivate and reward staff to enhance performance.

Networking and visiting different establishments to get new ideas in regard to service quality and

products

Measuring staff performance levels through frequent tests and customers feedback to help identify

training areas

Engaging with customers at all levels to initiate sales and collect feedback for service and product

improvement

Utilizing every opportunity with the customers to make sales through suggestive selling and up-selling. RESORT MANAGER

Eclipse Sea Breeze Resort (DSM) Ltd

Dar es Salaam, Tanzania, East Africa

June 2005 to December 2008

Act as the first point of contact for customers on behalf of the organization.

Accord the highest attention to customers and use customer service skills to heighten the sales

opportunity of each customer contact. Keep records of customer interactions and transactions, record

details of inquiries, complaints, and comments, as well as actions taken.

Respond to customer inquiries and problems; ensure understanding and fulfillment of all customer needs.

Contribute to the establishment and development of the organization’s goodwill/ reputation.

Possess excellent communication skills to deal with customers, employees, and management

effectively.

Adequate problem solving skills with professionalism DATA ENTRY OPERATOR

CEOMATSS (Centre for Office Management & Technical Studies), Thiruvananthapuram, Kerala

February 1995 to June 1996

EDP ASSISTANT

KCMMF (Kerala Co-operative Milk Marketing Federation Ltd, Alappuzha, Kerala

September 1996 to September 1997

DATA ENTRY OPERATOR

Directorate of Economics & Statistics Govt. of Kerala, Thiruvananthapuram

July 1999 to April 2000

SOFTWARE FACULTY

Repromen, Computer Education, Thiruvananthapuram, Kerala December 1999 to May 2005

Education

Passed the O’ LEVEL examination in BUSINESS

PROFESSIONAL PROGRAMMER Conducted by DOEACC

Society, New Delhi. Department of Information

Technology, Ministry of Communications & Information Technology, GOVERNMENT OF INDIA. Under approval of AICTE-DIT Scheme. Year : January 2003, Grade: B

BACHELOR OF COMMERCE, University of Kerala, India. Year

: April 1998 (Course Completed)

Passed the TURNER Course from Industrial Training Institute, Chackai, Thiruvananthapuram, India. Conducted by

National Council for Vocational Training, Under Ministry of Labour, GOVERNMENT OF INDIA . Year : July 1994, Class : First

Passed the Vocational Higher Secondary Examination course DATA PROCESSING AND CONSOLE OPERATION

conducted by State Board of Vocational Higher

Secondary Examinations, GOVERNMENT OF KERALA, INDIA. Year : March 1992, Class : Second

Passed Secondary School Leaving Certificate (S.S.L.C) from Government Model High School, Trivandrum, India, Year : March 1990, Class : Second

CERTIFICATE COURSES

Certificate in Diploma In Computer Applications from The Centre for Office Management and Technical Studies, Thiruvananthapuram, India, Year : January 1995, Grade : A+

Certificate in Desk Top Publishing from College of Office Automation, G.P.O. Lane, Trivandrum, India. Year : March 1999, Grade : A

Certificate in Visual Basic Programming conducted by College of Office Automation, G.P.O. Lane, Trivandrum, India. Year : April 1999, Grade : A

Certificate in ‘C’ Programming conducted by Graphics Institute of Information Technology, Thiruvananthapuram, India. Year : October 1992, Grade : A

Knowledge In

Microsoft Packages

MS-Word, MS-Excel, MS-PowerPoint, MS-Front Page

Designing Applications

PageMaker, Photoshop, CorelDraw.

Programming Languages

C & C++, Foxpro, Pascal, Cobol, Visual Basic

Accounting Package

Tally 5.4 and Tally ERP Ver.

Property Management : Ezee NextGen

Personal Profile Nationality : Indian

Date of Birth : March 21st, 1975

Marital Status : Married with two kids

Languages known : English, Hindi, Malayalam, Kiswahili

(ability to interact)

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