General Manager Customer Service

Katherine Romel

adyks3@r.postjobfree.com

***** ********* **, *** ***, Southgate, MI 48195 248-***-****

Objective: Obtain a responsible position within a well-defined organization where my experience and proficiency will allow me the opportunity for growth.

Education:

The Art Institute of Michigan - Novi, MI

Associate of Applied Science, Culinary Arts Spring 2014

Lake Superior State University - Sault Ste. Marie, MI

Bachelor of Science, Therapeutic Recreation, December 2003

Employment History

Lincoln Park Public Schools, Lincoln Park, Michigan. August 2021 – Current

Kitchen Manager

Responsible for overseeing staff, leading team meetings

Purchase food and stock and complete yearly inventory

Build rapport with staff and students to provide a positive work environment

Demonstrate leadership and problem solving skills

Review daily production sheets and other daily paperwork

Bridge communication between kitchen staff and upper management

Panera Bread, West Bloomfield\Taylor, Michigan April 2016 – September 2021

Assistant General Manager

Create weekly schedules,

Ensure shifts go smoothly

Manage daily operations and help with human resources as necessary

Aid the general manager in coordinating, directing and planning everyday business operations

Some administrative duties

Training new employees and assisting on the front and back lines when necessary

Help lead team meetings and group training sessions.

TGI Fridays, Novi, Michigan January 2013 – April 2016

Kitchen Manager (server, line cook, prep cook)

Builds rapport, and ensures an enjoyable, quality dining experience

Responsible for the back of house and kitchen area of the restaurant

Responsible for staffing

Purchase food and stock

Coordinate training on proper food preparation and kitchen safety techniques

Prepares food items for all stations and other areas in the kitchen

Follows recipes, controls portions as set by the restaurant

Practices good safety, sanitation, and organizational skills

Steve & Rocky’s, Novi, Michigan May 2013 – September 2013

Line Cook

Preparing the food items in the pantry, fry and garde manger station and other areas in the kitchen

Cleaning and maintaining the station, practicing safety, sanitation, and organizational skills

Follows recipes, controls, portion, and presentation specifications as set by the restaurant

TenderCare, Rogers City, Michigan November 2010 - November 2012

Culinary Assistant

Provided assistance in all nutrition functions as directed/instructed by the Nutrition Services Manager

Assisted in providing the residents with nourishing, attractive, well balanced menus

Prepared and served food to residents

Stocked supplies.

AT&T, Sault Ste. Marie, Michigan August 2009 - May 2010

Retail Sales Consultant

Completed customer contracts and warranties, pulled products from inventory, accepted customer payments, and filed the completed orders

Maintained knowledge of products, accessories, pricing plans, promotions, service features, and competitive offers and provided critical market feedback to the manager regarding competition and product/service needs.

Provided efficient, courteous customer service and assisted in all aspects of services

Adult Learning Systems, Sault Ste. Marie, Michigan March 2009 - August 2009

Home Coordinator

Promoted quality improvement, provided crisis and intervention skills

Held staff meetings, evaluated staff performance and developed staff schedules

Maintained time sheet records

Demonstrated leadership and problem-solving skills

Provided direct care to consumers

Maintained HIPPA requirements and guidelines

Great Lakes Recovery Centers, Sault Ste. Marie, Michigan September 2003 - April 2009

Counselor/Case Manager

Kept adequate records of client activities, completed daily reports, and authorization requests

Facilitated group and individual counseling sessions

Provided ongoing crisis and intervention skills

Processed admission and discharges, completed screenings and referrals of clients

Developed client treatment plans and assisted with implementing them

Skills: Counseling, General Office Skills, Sales, Management, Culinary Experience, Kitchen Management Experience, Individual / Group Counseling, Restaurant Management, Food Preparation, Employee Evaluation, Training & Development, Leadership, ServSafe® Certified

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