Cheyanne Jones

Beaumont, TX *****

adykrq@r.postjobfree.com

+1-409-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Care Representative

Alight Solutions - Remote

October 2022 to Present

Takes inbound calls regarding claims and spending account inquiries. Makes outbound call when needed for ticket updates.

CHNA Phone Interviewer

Professional Research Consultants, Inc - Remote

August 2022 to November 2022

Conducting surveys on healthcare in surrounding areas. Operations Assistant/ Receptionist

Gadolin Research - Beaumont, TX

December 2020 to June 2022

• Front desk

• Answering calls

• Scheduling appointments

• Recruitment

• Scanning files

• Faxing

• Filing

• Requesting medical records

• Imaging orders

• Scheduling with imaging facilities

• Data entry

• Quality control

• Collecting demographics

• Transferring calls

• Taking messages

• Lab processing/ Shipping

• Intake and outage of shipments

Education

High school diploma

Central High School - Beaumont, TX

August 2011 to June 2015

High school diploma or GED

Skills

• Microsoft Office (2 years)

• Microsoft Word (2 years)

• Microsoft Outlook (2 years)

• Front Desk (2 years)

• Schedule Appointments (2 years)

• Filing (2 years)

• Medical scheduling (2 years)

• Communication skills (2 years)

• Clinical trials (2 years)

• Customer service (2 years)

• Recruiting (2 years)

• Clinical research (2 years)

• Time management (2 years)

• Organizational skills (2 years)

• Computer literacy (2 years)

• English (10+ years)

• Leadership

• Customer service (2 years)

• Windows (2 years)

• Medical records (2 years)

• Documentation review (2 years)

• Healthcare (2 years)

• Shipping & receiving (2 years)

• Laboratory Experience (2 years)

• Nursing (2 years)

• GCP (2 years)

• Medical Imaging (2 years)

• Billing (2 years)

• Typing

• Customer support

• Quality Assurance

• HIPAA

• Medical terminology

• Outbound sales

• Phone etiquette

Certifications and Licenses

OSHA online training Present CPR/AED August 2018 to August 2020 CPR/First Aid driver's license

Assessments

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Early childhood development — Proficient

June 2022

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Proficient

October 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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