Customer Service Data Entry
Resume:
Cheyanne Jones
Beaumont, TX *****
***************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Alight Solutions - Remote
October 2022 to Present
Takes inbound calls regarding claims and spending account inquiries. Makes outbound call when needed for ticket updates.
CHNA Phone Interviewer
Professional Research Consultants, Inc - Remote
August 2022 to November 2022
Conducting surveys on healthcare in surrounding areas. Operations Assistant/ Receptionist
Gadolin Research - Beaumont, TX
December 2020 to June 2022
• Front desk
• Answering calls
• Scheduling appointments
• Recruitment
• Scanning files
• Faxing
• Filing
• Requesting medical records
• Imaging orders
• Scheduling with imaging facilities
• Data entry
• Quality control
• Collecting demographics
• Transferring calls
• Taking messages
• Lab processing/ Shipping
• Intake and outage of shipments
Education
High school diploma
Central High School - Beaumont, TX
August 2011 to June 2015
High school diploma or GED
Skills
• Microsoft Office (2 years)
• Microsoft Word (2 years)
• Microsoft Outlook (2 years)
• Front Desk (2 years)
• Schedule Appointments (2 years)
• Filing (2 years)
• Medical scheduling (2 years)
• Communication skills (2 years)
• Clinical trials (2 years)
• Customer service (2 years)
• Recruiting (2 years)
• Clinical research (2 years)
• Time management (2 years)
• Organizational skills (2 years)
• Computer literacy (2 years)
• English (10+ years)
• Leadership
• Customer service (2 years)
• Windows (2 years)
• Medical records (2 years)
• Documentation review (2 years)
• Healthcare (2 years)
• Shipping & receiving (2 years)
• Laboratory Experience (2 years)
• Nursing (2 years)
• GCP (2 years)
• Medical Imaging (2 years)
• Billing (2 years)
• Typing
• Customer support
• Quality Assurance
• HIPAA
• Medical terminology
• Outbound sales
• Phone etiquette
Certifications and Licenses
OSHA online training Present CPR/AED August 2018 to August 2020 CPR/First Aid driver's license
Assessments
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Early childhood development — Proficient
June 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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