JOHN FINNERTY

adykro@r.postjobfree.com

416-***-****

· 22 years pre-sales experience with North American enterprise software vendors

· 10 years pre-sales experience with enterprise ITSM software vendors

· 7 years solution architecture & senior consulting experience with North American ServiceNow partners

· 4 years’ experience with Hybrid Cloud infrastructure discovery & service mapping, planning & migration, management, cost & usage optimization, and security, governance & compliance Professional Experience

March – June 2022 - Sales Engineer - Splunk Inc.

· strategic and technical opportunity development and pre-sales SIEM and Observability platform April – Nov 2021 - Senior Enterprise Architect - Jolera Inc. 2021 - Toronto, ON

· Pre-sales & PS enablement, solution architecture & design for new practice & solutions for ServiceNow, Cloud Migration & Management

June 2019 –Nov. 2020 – Senior Solution Architect, CloudSphere – Toronto, ON Pre-sales, Customer Success, Partner Enablement and Engagement Management for CloudSphere Cloud Management Platform

· Hybrid cloud discovery & service mapping,

· migration planning,

· cost & usage optimization, asset management

· Cloud governance & security

May 2016 – June 2019 – Senior Solution Engineer, Flexera/BDNA

· Pre-sales, solution architecture & design for Flexera Enterprise platform: o Cloud Management Platform - RightScale, Optima, SaaS Manager o Data Normalization & Enrichment - Data Platform, Technopedia (BDNA) o License & Spend Optimization - FlexNet Manager

2010 – 2016 – ServiceNow Gold & Elite partners - Pre-sales, solution architecture & design, and engagement management on 60+ implementations:

2014 – 2016 - Principal Consultant/ Solution Architect- Alcor Solutions, San Francisco, CA 2011 – 2014 - Solution Architect/Engagement Manager–Nashco Consulting, Toronto, ON 2010 – 2011 - Senior Solution Consultant – TGA - A ServiceNow Partner, Toronto, ON

· Engagement management, process design, solution architecture, platform configuration & integrations

· ServiceNow SME for product presentations, requirement discoveries, RFP/RFI responses, POC, SOW, solution design during pre- and post-sales cycle

2008 –2010 – Senior Pre-Sales Engineer - FrontRange Solutions - Toronto, ON

· pre-sales activities supporting FrontRange IT Service Management, VOIP, Client Lifecycle Management

(enteo, Centennial), GoldMine CRM solutions

2006 – 2008- IBM Canada – IT Specialist – Global Technical Services Group

· Pre-sales & services enablement consultant for IBM Canada GTS Strategy, Architecture & Middleware practice

· PS consultant for BMC Service Management products (BMC Remedy & BMC Service Desk Express/Magic) 2000–2006 Network Associates (NAI)/BMC – Senior Solution Consultant (BMC acquired NAI Magic) 2003)

· Technical leadership in Pre-Sales activities on enterprise sales opportunities involving complex technical requirements for BMC products for sales, channel partners, seminars, and tradeshows Major Projects & Implementations:

ServiceNow

· Cisco, Santa Clara, CA

· AgLoan, Santa Rosa, CA

· Hitachi GDS, Santa Clara, CA

· Rovi Corporation, Santa Clara, CA

· Box.net, San Francisco, CA

· Stanford Medical, Palo Alto, CA

· Walmart Labs, San Bruno, CA

· Mozilla, Santa Clara, CA

· County of Sacramento, CA

· County of Monterey, Salinas, CA

· Stanford University, Palo Alto, CA

· Williams Sonoma, San Francisco, CA

· Discovery Communications, Silver Spring,

MD

· Soroc Technologies, Toronto, ON

· Nexen/CNOOC, Calgary, AB

· Yamana Gold, Toronto, ON

· Husky Energy, Calgary, AB

· Kinross Gold, Toronto, ON

· CMA, Ottawa, ON

· Symcor, Toronto, ON

BMC

· Govt. of New Brunswick Dept. of Natural

Resources

· TD Bank Treasury Group, Toronto, ON

· Capital Health Authority, Halifax, NS

· Government of Ontario Integrated Justice,

North Bay, ON

· Honda Canada, Toronto, ON

· Surete de Quebec, Montreal, QC

· Cirque de Soliel, Montreal, QC

· National Film Board, Montreal, QC

· EnCana Corporation, Calgary, AB

CloudSphere

· HPE

· DigiCel

· OSMC

· Signet Jewelers

· Aptum(Azure CSP Partner)

· Fordham University

· Delta Dental

· Domtar

· PC Connection (Azure CSP Partner)

· BUI (Azure CSP Partner)

· OneNeck

· Long View Systems (Azure CSP Partner)

Certifications & Accreditation:

· ITIL v2 Foundations - 2002

· BMC Service Desk Express –2004

· BMC Desktop Automation Express

(OEM LANDesk v 8.0) -2005

· BMC Remedy ARS Admin –- 2005

· BMC IAM Suite –- 2005

· BMC Performance Manager (Patrol) –-

2005

· BMC Atrium CMBD - - 2005

· IBM Engagement Management - 2006

· FrontRange ITSM & GoldMine

Foundations– 2008

· ITIL v3 Foundations– 2008

· ServiceNow Certified Administrator

2011

· MuleSoft Certified Developer -

Integration and API Associate, 2015

· AWS – Associate Cloud Practitioner -

2019

Major ServiceNow Projects

Project Roles Description

Cisco,

Santa Clara,

CA

Principal Pre-sales

Consultant

Solution Architect

Develop a comprehensive scalable reusable technology portfolio knowledge management system.

• Create a new interactive knowledge management system, called Smart Knowledge Insight (SKI), that will provide users rapid access to the CISCO technology service offerings portfolio, both internal CISCO products, and products/technology from related third party

partner/vendor

• The portfolio data structure includes:

• Technology Domain

• Offer

• Capability

• Vendor (External/Internal)

• Features

• Vendor Scorecards

ServiceNow Applications:

• CMDB/Configuration Management

• User Portal

• Knowledge Management

• Vendor Management

• Service Catalog

• custom HTML5 Visualization

American

AgCredit,

Santa Rosa,

CA

Principal Pre-sales

Consultant

Solution Architect

• Incident Management

• Problem Management

• Change Management

• CMDB

• Vendor Contract Management

• Project Portfolio Management

• Release Management

• Demand Management

• Resource Management

Hitachi GTS,

Santa Clara,

CA

Principal Pre-sales

Consultant

Solution Architect

Engagement

Management

• Incident Management

• Problem Management

• Change Management

• Service Catalog/Request Management

• End User (ESS) Portal

• Knowledge Management

• CMDB Lite (Phase 2)

• IT Asset Management – Hardware (Phase 2)

Rovi

Corporation,

Santa Clara,

CA

Principal Pre-sales

Consultant

Solution Architect

Engagement

Management

• Incident Management for HR and Facilities Management

• Application Portfolio

• End User (ESS) Portal with CMS

• Knowledge Management

Risk

Management

Solutions Inc,

Newark, CA

Principal Pre-sales

Consultant

Solution Architect

Integration

Architect

• Incident Management

• Problem Management

• Change Management

• Release & Deployment Management

• CMDB/Configuration Management in support of

ServiceNow Discovery

• Employee Self Service (multiple access points including portal(internet), email and mobile devices)

• Request Management & fulfilment

• Service Catalog

• Knowledge Management

• ServiceNow Discovery

• Basic Hardware Asset Management (Extend CI

information discovered into Asset Management, does not include a full asset life cycle from procurement to disposal)

• ServiceNow Integrations

• Bi-directional integrations between:

• ServiceNow Incident/Problem

Management

• Jira

• Sales Force Case Management

• Zenoss - Defect Tracking

• IBM Qradar - Windows OS endpoints

• APICA - cloud performance & optimization

Stanford

Medical,

Palo Alto, CA

Principal Pre-sales

Consultant

Solution Architect

Engagement

Management

• CMDB

• User Access Control Service Catalog

• ESS Portal

• Email enablement

• Surveys

• Integrated Chat/Live Feed

• Domain Separation

Walmart

Labs,

San Bruno,

CA

Principal Pre-sales

Consultant

Solution Architect

Integration

Architect

• Incident Management

• Problem Management

• Knowledge Management - (SharePoint Migration/Links)

• ESS Portal

• Asset Lifecycle

• CMDB/Configuration Management

• ServiceNow Discovery

• SCCM

• Casper

• Integrations - Ping, JIRA, Cisco ACD, Accendo, Remedy 7, Spacewalk and Apptio

• Service Catalog Orchestration:

• Atlassian Confluence

• Microsoft System Center Configuration Manager

2012 R2

• Microsoft System Center Configuration

Orchestrator 2012 R2

• Microsoft BitLocker Administration and

Monitoring 2.5

• Active Directory 2008 (extended schema)

• SharePoint 2010

• Internet Explorer (Webforms) for ordering and

purchasing from both vendors and internally.

• VMWare

County of

Sacramento,

CA

Principal Pre-sales

Consultant

Solution Architect

Engagement

Management

• Incident Management

• Change Management

• ESS Portal

• Asset Management

• CMDB

Williams

Sonoma,

San

Francisco, CA

Principal Pre-sales

Consultant

Solution Architect

Engagement

Management

• Change Management

• Instance Upgrade

• CMDB Process & Governance Assessment

• CI Mapping to Current Business Services

• ServiceNow Portal using CMS

• Performance Analytics

Contact this candidate