Pre Sales Solution Architect
Resume:
JOHN FINNERTY
********.****@*****.***
· 22 years pre-sales experience with North American enterprise software vendors
· 10 years pre-sales experience with enterprise ITSM software vendors
· 7 years solution architecture & senior consulting experience with North American ServiceNow partners
· 4 years’ experience with Hybrid Cloud infrastructure discovery & service mapping, planning & migration, management, cost & usage optimization, and security, governance & compliance Professional Experience
March – June 2022 - Sales Engineer - Splunk Inc.
· strategic and technical opportunity development and pre-sales SIEM and Observability platform April – Nov 2021 - Senior Enterprise Architect - Jolera Inc. 2021 - Toronto, ON
· Pre-sales & PS enablement, solution architecture & design for new practice & solutions for ServiceNow, Cloud Migration & Management
June 2019 –Nov. 2020 – Senior Solution Architect, CloudSphere – Toronto, ON Pre-sales, Customer Success, Partner Enablement and Engagement Management for CloudSphere Cloud Management Platform
· Hybrid cloud discovery & service mapping,
· migration planning,
· cost & usage optimization, asset management
· Cloud governance & security
May 2016 – June 2019 – Senior Solution Engineer, Flexera/BDNA
· Pre-sales, solution architecture & design for Flexera Enterprise platform: o Cloud Management Platform - RightScale, Optima, SaaS Manager o Data Normalization & Enrichment - Data Platform, Technopedia (BDNA) o License & Spend Optimization - FlexNet Manager
2010 – 2016 – ServiceNow Gold & Elite partners - Pre-sales, solution architecture & design, and engagement management on 60+ implementations:
2014 – 2016 - Principal Consultant/ Solution Architect- Alcor Solutions, San Francisco, CA 2011 – 2014 - Solution Architect/Engagement Manager–Nashco Consulting, Toronto, ON 2010 – 2011 - Senior Solution Consultant – TGA - A ServiceNow Partner, Toronto, ON
· Engagement management, process design, solution architecture, platform configuration & integrations
· ServiceNow SME for product presentations, requirement discoveries, RFP/RFI responses, POC, SOW, solution design during pre- and post-sales cycle
2008 –2010 – Senior Pre-Sales Engineer - FrontRange Solutions - Toronto, ON
· pre-sales activities supporting FrontRange IT Service Management, VOIP, Client Lifecycle Management
(enteo, Centennial), GoldMine CRM solutions
2006 – 2008- IBM Canada – IT Specialist – Global Technical Services Group
· Pre-sales & services enablement consultant for IBM Canada GTS Strategy, Architecture & Middleware practice
· PS consultant for BMC Service Management products (BMC Remedy & BMC Service Desk Express/Magic) 2000–2006 Network Associates (NAI)/BMC – Senior Solution Consultant (BMC acquired NAI Magic) 2003)
· Technical leadership in Pre-Sales activities on enterprise sales opportunities involving complex technical requirements for BMC products for sales, channel partners, seminars, and tradeshows Major Projects & Implementations:
ServiceNow
· Cisco, Santa Clara, CA
· AgLoan, Santa Rosa, CA
· Hitachi GDS, Santa Clara, CA
· Rovi Corporation, Santa Clara, CA
· Box.net, San Francisco, CA
· Stanford Medical, Palo Alto, CA
· Walmart Labs, San Bruno, CA
· Mozilla, Santa Clara, CA
· County of Sacramento, CA
· County of Monterey, Salinas, CA
· Stanford University, Palo Alto, CA
· Williams Sonoma, San Francisco, CA
· Discovery Communications, Silver Spring,
MD
· Soroc Technologies, Toronto, ON
· Nexen/CNOOC, Calgary, AB
· Yamana Gold, Toronto, ON
· Husky Energy, Calgary, AB
· Kinross Gold, Toronto, ON
· CMA, Ottawa, ON
· Symcor, Toronto, ON
BMC
· Govt. of New Brunswick Dept. of Natural
Resources
· TD Bank Treasury Group, Toronto, ON
· Capital Health Authority, Halifax, NS
· Government of Ontario Integrated Justice,
North Bay, ON
· Honda Canada, Toronto, ON
· Surete de Quebec, Montreal, QC
· Cirque de Soliel, Montreal, QC
· National Film Board, Montreal, QC
· EnCana Corporation, Calgary, AB
CloudSphere
· HPE
· DigiCel
· OSMC
· Signet Jewelers
· Aptum(Azure CSP Partner)
· Fordham University
· Delta Dental
· Domtar
· PC Connection (Azure CSP Partner)
· BUI (Azure CSP Partner)
· OneNeck
· Long View Systems (Azure CSP Partner)
Certifications & Accreditation:
· ITIL v2 Foundations - 2002
· BMC Service Desk Express –2004
· BMC Desktop Automation Express
(OEM LANDesk v 8.0) -2005
· BMC Remedy ARS Admin –- 2005
· BMC IAM Suite –- 2005
· BMC Performance Manager (Patrol) –-
2005
· BMC Atrium CMBD - - 2005
· IBM Engagement Management - 2006
· FrontRange ITSM & GoldMine
Foundations– 2008
· ITIL v3 Foundations– 2008
· ServiceNow Certified Administrator
2011
· MuleSoft Certified Developer -
Integration and API Associate, 2015
· AWS – Associate Cloud Practitioner -
2019
Major ServiceNow Projects
Project Roles Description
Cisco,
Santa Clara,
CA
Principal Pre-sales
Consultant
Solution Architect
Develop a comprehensive scalable reusable technology portfolio knowledge management system.
• Create a new interactive knowledge management system, called Smart Knowledge Insight (SKI), that will provide users rapid access to the CISCO technology service offerings portfolio, both internal CISCO products, and products/technology from related third party
partner/vendor
• The portfolio data structure includes:
• Technology Domain
• Offer
• Capability
• Vendor (External/Internal)
• Features
• Vendor Scorecards
ServiceNow Applications:
• CMDB/Configuration Management
• User Portal
• Knowledge Management
• Vendor Management
• Service Catalog
• custom HTML5 Visualization
American
AgCredit,
Santa Rosa,
CA
Principal Pre-sales
Consultant
Solution Architect
• Incident Management
• Problem Management
• Change Management
• CMDB
• Vendor Contract Management
• Project Portfolio Management
• Release Management
• Demand Management
• Resource Management
Hitachi GTS,
Santa Clara,
CA
Principal Pre-sales
Consultant
Solution Architect
Engagement
Management
• Incident Management
• Problem Management
• Change Management
• Service Catalog/Request Management
• End User (ESS) Portal
• Knowledge Management
• CMDB Lite (Phase 2)
• IT Asset Management – Hardware (Phase 2)
Rovi
Corporation,
Santa Clara,
CA
Principal Pre-sales
Consultant
Solution Architect
Engagement
Management
• Incident Management for HR and Facilities Management
• Application Portfolio
• End User (ESS) Portal with CMS
• Knowledge Management
Risk
Management
Solutions Inc,
Newark, CA
Principal Pre-sales
Consultant
Solution Architect
Integration
Architect
• Incident Management
• Problem Management
• Change Management
• Release & Deployment Management
• CMDB/Configuration Management in support of
ServiceNow Discovery
• Employee Self Service (multiple access points including portal(internet), email and mobile devices)
• Request Management & fulfilment
• Service Catalog
• Knowledge Management
• ServiceNow Discovery
• Basic Hardware Asset Management (Extend CI
information discovered into Asset Management, does not include a full asset life cycle from procurement to disposal)
• ServiceNow Integrations
• Bi-directional integrations between:
• ServiceNow Incident/Problem
Management
• Jira
• Sales Force Case Management
• Zenoss - Defect Tracking
• IBM Qradar - Windows OS endpoints
• APICA - cloud performance & optimization
Stanford
Medical,
Palo Alto, CA
Principal Pre-sales
Consultant
Solution Architect
Engagement
Management
• CMDB
• User Access Control Service Catalog
• ESS Portal
• Email enablement
• Surveys
• Integrated Chat/Live Feed
• Domain Separation
Walmart
Labs,
San Bruno,
CA
Principal Pre-sales
Consultant
Solution Architect
Integration
Architect
• Incident Management
• Problem Management
• Knowledge Management - (SharePoint Migration/Links)
• ESS Portal
• Asset Lifecycle
• CMDB/Configuration Management
• ServiceNow Discovery
• SCCM
• Casper
• Integrations - Ping, JIRA, Cisco ACD, Accendo, Remedy 7, Spacewalk and Apptio
• Service Catalog Orchestration:
• Atlassian Confluence
• Microsoft System Center Configuration Manager
2012 R2
• Microsoft System Center Configuration
Orchestrator 2012 R2
• Microsoft BitLocker Administration and
Monitoring 2.5
• Active Directory 2008 (extended schema)
• SharePoint 2010
• Internet Explorer (Webforms) for ordering and
purchasing from both vendors and internally.
• VMWare
County of
Sacramento,
CA
Principal Pre-sales
Consultant
Solution Architect
Engagement
Management
• Incident Management
• Change Management
• ESS Portal
• Asset Management
• CMDB
Williams
Sonoma,
San
Francisco, CA
Principal Pre-sales
Consultant
Solution Architect
Engagement
Management
• Change Management
• Instance Upgrade
• CMDB Process & Governance Assessment
• CI Mapping to Current Business Services
• ServiceNow Portal using CMS
• Performance Analytics
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