Roger Hunt

**** *** ****, **** *******, California, 92264, US • 1-650-***-**** • adykri@r.postjobfree.com Professional, courteous service with a strong commitment to exceeding expectations. Background in customer service and support, as well as experience dealing with difficult clients. Offering [Number]+ years of industry experience and a passion for customer service excellence. Strong interpersonal skills

Motivated team player

People-oriented

Personable

Positive and friendly

Customer-oriented

Business Administration - Associate of Arts - 1974 Fullerton College - Fullerton, CA

Business Administration - 1976

CSUF - Fullerton, CA

Business Administration - 1981

California State University, Chico - Chico, CA

Guest Services - May, 2014 to August, 2021

Stanford Hospital at 500 Pasteur Drive - Palo Alto, CA Was primary point of contact for patients and their families for the Heart Clinic at Stanford, and for the new hospital surgery center. Received numerous positive reviews praising my commitment to providing excellent customer service. Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers. Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Dealt with all customer service issues courteously and in accordance with company policies. Actively sought out opportunities for personal growth and development. Kept track of the concierge book at the front desk in order to provide visitors with useful local information. Meticulously and quickly documented all customer inquiries and comments. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Loan officer - January, 1984 to January, 2014

Wells Fargo Bank, Private Mortgage Advisors, Princeton Capital - San Mateo, CA Originated mortgage loans for clients for home purchases and refinances. Responsible for originating business, developing relationships, making sure loan moved smoothly through the system from start to finish. Developed relationships over 30 years with clients, their families, friends and realtors, title companies and appraisers to maintain consistent smooth processes for clients and affiliates.

Was responsible for locking in rates, educating realtors and clients on mortgage process and rates. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY