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Customer Service Quality Control

Location:
Weston, FL
Salary:
Flexible
Posted:
August 09, 2023

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Resume:

Serhiy Nehoda

QA Engineer

Phone: 305-***-****

Location: Weston, FL 33331

Email: adykr2@r.postjobfree.com

Connect: www.linkedin.com/in/snehoda

Highly motivated professional offering over 7+ years of experience in testing with three years in automation. I integrate and test applications with the latest functional programming tools and frameworks to ensure the best-performing results. A strong communicator with excellent decision-making skills and an eye for detail. Adaptable and quick to learn, often under pressure, to understand new software and tools, and to help juniors. Experience in Quality control and Start-up company. I create new ideas to help grow businesses and improve projects.

Summary

● Expirience to manage groups of up to 12 people.

● Highly motivated professional offering over 7 years of experience in Testing Web-based and Client-Server Applications.

● Experience in both manual and automation testing with ALM and QT tools. Experience working with SQL queries to perform the Database testing.

● Experience in developing test plans, test cases, defect logging and deployment

● 3 + years of experience as a QA in CRM Management System, mainly with Leads, Contacts, Accounts, Cases, Campaigns, Opportunities, Vendors, Orders and Services entities In Service & Sales applications

● Experience in cypress framework using JavaScript, TypeScript, Mocha and node js.

● Expertise in testing REST API and GraphQL for API testing.

● Exposure to web-based application script design using different types of web element locators.

● Expert in integrating Automation scripts (Cypress) using CI/CD pipeline with GitHub Actions.

● Hands-on experience working with Git and GitHub.

● Good knowledge on Mocha test framework.

● Extensive experience in UAT, Functional, Regression testing.

● Knowledge on All phases of Software Test Process includes Test Planning, Design, Execution and Closure.

● Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles.

● Expert in Object-oriented programing.

● Experience in working with CRM management system.

● Expert in HTML and CSS.

● Experience in managing team.

● Experience with Waterfall, Agile software development (Scrum) and SOA process.

● Strong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing them.

● Experience in leading a testing team, assigning and tracking tasks provided to team members

● Self - motivated, team-oriented individual with strong problem solving abilities

● Experience in various sectors of business such as Logistics, Finance and E-Commerce, Mortgage. Skills

JavaScript, TypeScript, Cypress, Selenium, SQL, CSS, GraphQl, REST API, Postman, Mocha, Chai, Supertest, OOP, MongoDB, Docker, Git, GitHub, JMeter, Jira, Confluence, Slack, Agile, Waterfall. Experience

Construction Enterprise Solution Atlanta, GA

QA Automation Engineer

Mar 2020 - Present

● Participated in Full Life cycle CRM system project.

● Cut manual load and improved product quality by covering 75% of Regression automation tests.

● Built API automation framework from scratch using Supertest to run API test suites covering 70% of tests.

● Implemented autotests code reviews before merging changes to branches on GitHub to raise the overall code quality and test stability.

● Enforced code style by ESLint and Prettier.

● Implemented class-based OOP patterns in code for all automation tests that drastically improved code.

● Developed JavaScript custom commands to enhance the Cypress test suite.

● Used node.js version 16.9.0 for Cypress with CI/CD pipeline in GitHub.

● Used Mocha test framework to write better-quality code by running automated tests in Node.

● API Testing using SuperTest.

● Testing API after migration from REST API to GraphQL.

● Used Postman to check correct data to move it in Cypress framework.

● Performed Browser Compatibility testing on different platforms and data validations for all reports using Cypress.

● Use Jira as a bug-tracking system and Slack messaging program for team communication.

● Maintain several suites for handling the cypress tests to run in different viewports.

● Developed test cases and performed integration testing of the combined software modules and

● Tested as a group by using a Grep.

● Responsible for E2E testing for new futures.

● Responsible for fixing tests after functional testing.

● Responsible for onboarding new QA members.

● Part of an Agile/Scrum team. Actively participated in all Scrum meetings: Sprint Planning, Retrospective, Sprint Grooming, and Daily Stand-up meetings, and presented each story to the stakeholders during Sprint Demo.

Kosi Group LLC, (DBA ModdedZone) Dania Beach, FL

QA Engineer

Jul 2015 - Feb 2020

● By introducing a new tool (Repairshopr) for better communication between users, customer service, and the technical department, our company reduced product return rates by 7% throughout the year.

● I suggested adding shipping insurance to the checkout, which brings extra money to the company, and 22% of the customers added it.

● Part of an Agile/Scrum team.

● Performed manual testing of various modules to ensure their functionality and stability, resulting in improved product quality.

● Participated in continuous improvement of the testing process by performing black box testing and automating software testing, UAT, including functional, GUI, regression, and API testing using Postman, performance testing, and mobile testing.

● Implemented quality-update reports to the business owner leading to saving time and increasing productivity by using Jira to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

● Manual hardware testing after adding new futures.

● Trade shows the full process experience.

GamingModz Inc Miami Gardens, FL

Technician/ Head of technical department

Aug 2011 - Jul 2015

● Overseeing the tasks of the other technicians, hiring and training new hires, performing general and specialized technical repair work, providing emergency and unscheduled repairs, and detecting faulty.

● Managing PlayStation department.

● Sourcing replacement parts.

● Negotiating with suppliers and clients.

● Inspecting, analyzing, and troubleshooting systems and equipment, quality control.

● I was reading repair manuals and liaising with other professionals.

● I provided time and material cost estimates before starting a job.

● Keeping abreast of advancements in your field and attending workshops as required. Education

2006 MASTER DEGREE

Ternopil Academy of National Economy Ternopil, Ukraine Business administration

2002 BACHELOR DEGREE

Ternopil Academy of National Economy Ternopil, Ukraine Science in Management Information Systems



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