Store Manager Customer Service
Resume:
Kevin Stephens
Maumelle, AR
**********@*****.***
• Highly motivated and ambitious individual with over 27 years management experience.
• Maintained departmental standards through diligent modular execution, price changes and cleaning as an assistant manager for Walmart.
• Led a team of 400+ associates to drive sales, customer service and profitability as a high volume
(100 million plus) Walmart store manager.
• Managed fresh operations and Ecommerce in 2 markets totaling 18 stores as a market fresh operations manager for Walmart.
• Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
District Manager
Take 5 Oil Change - Conway, AR
November 2022 to July 2023
Responsible for all operations and financials for district, 6 store in total. Supervised 75 employees. End of month processes, and evaluations of shop managers. Store Manager
Kroger - Little Rock, AR
June 2022 to November 2022
Total store operations, including Profit and Loss accountability. Supervised Click list and drove top line sales through instock and customer service. Managed 100+ employees, evalutations, hiring processes. General Manager in Training
Love's Travel Stops & Country Stores - Malvern, AR May 2021 to September 2022
Responsible for total store operations, including Truck care and Restaurant operations. Day/opening processes and Closing/End of day processes. Evaluations, human resorces, cash management procedures.
Fresh Operations Manager
Walmart - Conway, AR
June 2016 to January 2021
Accountable for all operations of Fresh, produce, bakery, deli and meat. Responsible for ensuring total fresh profitability, instock, sales, safety and merchandising of 2 markets totalling 18 stores. Lead teams on instock processes related to Ecommerce to drive sales in the new Digital realm.
Store Manager
Walmart - Conway, AR
May 2013 to June 2016
Managed overall financial operations, full P&L accountability. Managed OGP operations through instock, and driving top line sales in the Digital realm. Supervised 400+ employees, and helped 3 out of my 4 co manangers get promoted to Store Managers.
Store Manager
Walmart - Maumelle, AR
2011 to 2013
Turn around store from previous conditions to dramatically increased store conditions, and sales and profitability increased to meet plan numbers.
Co-Manager
Walmart - Hot Springs, AR
2006 to 2011
Motivate and develop team members to perform and Hiring/Training/ produce results in line with store conditions and Development performance standards. Rolled out new initiatives for Market education Problem Solving Team Leadership
Assistant Manager
Walmart - Van Buren, AR
2000 to 2006
Merchandising and Product Presentation Lead team of 25 to meet standards and conditions put in place by our home office team. Department detail
Vendor Management touring, training of associates to promote to higher levels of responsibility. Hourly Lead Produce
Walmart - Fort Smith, AR
1993 to 1997
Education
High school diploma
Skills
• Inventory Control
• Merchandising
• Produce Experience
• Store Management Experience
• Process Improvement
• Profit & Loss
• Vendor Management
• Management
• Strategic Planning
• Budgeting
• Leadership
• Guest services
• Retail sales
• Pricing
• Operations Management
• Change Management
• Forecasting
• Project Management
• Human Resources
• Team Management
• Computer Networking
• Research
• Logistics
• Procurement
• Sales Management
• Supervising experience
• Supply Chain
• Performance Management
• Business Analysis
• Event Planning
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