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Customer Service Care / Patient Access Representative

Location:
Presque Isle, ME
Salary:
USD 18 per hour
Posted:
July 28, 2023

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Resume:

Michelle Anne R. Bangate

** *** ******, ********* *, Presque Isle, Maine, United States of America

adykqk@r.postjobfree.com

*** – 999 - 6405

Career Objective: Seeking for a long-term career where my excellent communication skills, computer software knowledge and organisational abilities will be helpful in contributing to the developments of the firm with impressive performance.

Education:

Elementary

Colegio de la Inmaculada Concepcion 45

Gorordo Avenue, Cebu City, Philippines

Year 1996-2002

Secondary

Colegio de la Inmaculada Concepcion 45

Gorodo Avenue, Cebu City, Philippines

Year 2002-2006

Tertiary

University of San Carlos

P. del Rosario Street, Cebu City, Philippines

Year 2006- 2010

Work Experience:

Employer: Crimson Resort and Spa

Address: Seascapes Resort Town, Sitio Dap-dap, Mactan Island, Lapu-lapu City, Philippines Position: Cashier

Tenure: 20 September 2010 – 9 February 2012

Employer: Pulchra Resorts

Address: San Isidro, San Fernando Cebu Philippines Position: General Accountant cum Reservations Agent Tenure: 13 March 2013 – 23 October 2013

Employer: Riviera Palace Deluxe Suites and Spa

Address: Sheikh Salman Avenue, Sehla 326, South Sehla, Kingdom of Bahrain Position: Front Office Agent cum Receptionist

Tenure: 16 January 2014 – 1 July 2015

Employer: Al Tamimi & Company Advocates and legal Consultants Address: Bahrain Financial Harbour, West Tower, Manama/Seafront, Kingdom of Bahrain Position: Receptionist

Tenure: 5 July 2015 – 30 April 2017

Promoted to: Corporate Legal Secretary

Tenure: 01 May 2017 – 18 February 2019

Promoted to: Team Leader

Tenure: 2 February 2019 – 30 June 2023

Professional Duties and Experience:

Responsible in conducting training to new joiners (local trainer)

Preparation and issuance of monthly client tax invoices

Submission of invoices using Serengeti and CounselGo

Following-up on Accounts Receivables (Aged) invoices

Running of conflict checks

Responsible in compiling all original Powers of Attorney

Preparation of Work-in-Progress and Financial reports

Perform initial screening of clients

Drafting of business legal correspondence – both internal and external

Processing of legal documents, physical and system filing, labelling and other clerical duties

Drafting of letter of engagements and addendum

Performs document formatting

Maintaining request of office supplies and marketing materials

Organising internal and external events, conferences, seminars and trainings

Organising business development meetings, pitches, and presentations

Arranging hotel and flight bookings

Compilation of business cards and ensuring that the information is saved in the system

Answer, screen and transfer phone calls and taking messages when appropriate

Effectively communicate with clients, banks, colleagues and other law firms

Conduct quarterly meeting and review performance and action plan of the team

Establish and maintain a monthly report of client matter status, pending KYC’s and missing engagement letter

General supervision of day-to-day secretarial and administrative work

Office in-charge where Office Manager is unavailable

Handles corporate credit card, cheques, reimbursements, cost card receipts Skills:

Computer Literate (Microsoft Word, Microsoft Excel, Internet Operations and PowerPoint presentation

Proficient in English

Knowledgeable in using business machines and Computer Systems - PABX, credit card machine, facsimile, POS, OPERA, Outlook, CRM tool, Nexl, Oracle Fusion Cloud Application

Knowledgeable in using the Thomson Reuters and conducting research

Knowledgeable in completing Know Your Client (“KYC”) requirements

Capable of working with Managing Partners, Senior Associates, Associates, Trainees/Paralegal

Customer Service oriented, professional presence, culturally competent

Proficient in typing – 43 to 49 WPM; estimated 96% accuracy Trainings and Seminars:

Food Safety Consultancy Service

16 October 16 2006

University of San Carlos, South Campus, Philippines

Introduction to Culinary Arts with Asian and Classical Cuisine Philippine School of Culinary Arts Gabriliz Hotel Bldg. #1 Good Shepherd Road, Banawa Cebu City, Philippines

Customer Care - Delighting Customers and Hospitality 28 December 28 – 30 December 30

Crimson Resort and Spa

Seascapes Resort Town, Sitio Dap-dap, Mactan Island, Lapu-lapu City, Philippines

Customer Care Service

August 2015 and July 2016

Al Tamimi & Company

Dubai International Financial Centre Dubai, United Arab Emirates

Train the Trainers Programme

July 2018

Al Tamimi & Company

Dubai International Financial Centre Dubai, United Arab Emirates Achievements

Core Values Ambassador

November 2018

Local Trainer

February 2019

Reference:

Upon request



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