Business analyst

JAYSINH RAJPUT

+1-647-***-**** ********.**@*****.*** Toronto, ON

Summary

6+ years of experience as a Business Analyst with thorough knowledge of Waterfall (Software Development Life Cycle) and Agile methodologies as well as a solid understanding of Business Requirement elicitation, BRD, FRD, Use Cases in various domains like Banking, Insurance, Retail and Telecom.

Strong technical background with proven communication and presentation skills

Familiar with the implementation and development of user acceptance testing and system integration testing

Skilled in developing Business Process Diagram, Workflow diagram, Swim Lanes using MS Visio.

Experience and exposure in implementing all phases of the project management methodology life cycle and creating clear and concise requirements specifications.

A good understanding of payment instruments such as Credit card, debit card, prepaid, closed loop

Credit Card Business experience, Transaction Auth, Transaction Processing, Fraud & Risk, dispute, collection and reporting.

Dynamic and self-motivated with an ability to work in a fast-paced environment with minimal supervision, attention to detail, organizational skills and time management skills, systematic thinking and troubleshooting skills

Skilled in Facilitating Joint Application Development (JAD) and meetings with excellent interpersonal skills

Experienced in working on SharePoint data loading, editing and publishing

Conducted GAP Analysis, SWOT Analysis, Cost-Benefit Analysis, Risk Analysis and Impact Analysis

Experienced in creating Business Process Models, Use Cases, Business Processes documentation, Workflow diagrams using Unified Modeling Language (UML), Wireframes and Mockups for Prototypes

Experienced in working on any of the processing platforms like VisionPlus, HPS, Tsys-CTL Prime, FSS, FIS.

Solid experience in creating clear, structured, consistent, high quality -requirements documentation for successful implementation of large and small projects.

Worked collaboratively with the Development and QA teams during the Test Life Cycle and performed Testing.

Experienced in Manual and Automated Testing of applications developed in Windows and UNIX environments.

Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data and Creating Test Cases.

Experienced in user acceptance testing (UAT).

Exposure with QA Principle SEI CMM levels, ISO 9001, Software Development Analysis.

Experienced in Unit, Functional, Integration, Regression, End to End and UAT Testing.

Experience working with Microservices, API designing, solutioning is mandatory.

Understanding of Data Models and their types, creating structured business view of data to support business processes.

Created a training and knowledge transfer manual and held training sessions.

Organized and facilitated meetings with Business and Technical teams.

Excellent presentation and communication skills (Written & Verbal).

Strong work ethic, accepting all obligations and responsibilities, efficient time management

Experience in credit card Business, issuing card ecosystem, Acquiring Merchants ecosystem.

Experienced in change management by raising the CRF

Experienced in Capital Market.

Experienced in SAS Enterprise, SAS ETL

Experience

Meridian Credit Union, Toronto Oct 2022 – May 2023

Senior Business Analyst

vendor software.

Provided support to the business during the user acceptance testing phase and post implementation verification proce

Project Intake Management

Provided consultation services to business partners on new initiatives.

Worked with business to define the problems/opportunity and expected business benefits for each target stakeholders’ group.

Guide and advised on business solutions to meet organizational strategic objectives and product scope.

Worked with the business to gather and define enough high-level requirements to develop a high- level requirement and updates to the business case.

Worked with the business system analyst and the enterprise architect to come up with the system impact assessment, Scoped solution, and estimates.

Worked with the business to map current state and future state process and propose/consultant on solutions.

Worked with the business, IT, and vendors to identify needs and required changes to business processes and system.

Experienced with leading and facilitating the elicitation and validation of business requirements affecting multiple areas of the deliverable/products using various methods, techniques, and tools.

Experienced in defining detailed business requirements using multiple Requirements gathering methodologies, functional and non- functional specifications for each work to be assigned to business team for solutioning.

Provided support to the business system analyst, and indirectly to the development team during the design and build delivery phases.

Worked directly with vendors in the elicitation of requirements and implementation of

ss.

TD Bank, Toronto Sep 2020 – Sep 2022

Senior Business Analyst

Collaborated with the product owners to determine, identify and understand business requirements of the system

Gathering and reporting the functional and non-functional requirements as well as data and transition requirements provided by the product owner and other key stakeholders involved in the project

Teaming with the UI/UX design teams for transparent understanding of the user interface design of the targeted system

Acquiring the product owner’s approval for conclusive UI mock-ups by proactively recommending necessary adjustments to the UI interface design based on current system capabilities & design standards

Engaging with Technical architect team and stakeholders for discussing technical requirements to evaluate the impact of the new system on existing microservices, as well as to walk through the new proposed microservices.

Created comprehensive technical documentation, including user manuals, guide, and online help system.

Simplified complex technical concepts into easily understandable language for end users.

Collaborated with subject matter experts (SMEs) to gather information and validate technical content.

Determining the likely impact of the new system on daily business functions if current practices are being followed by existing system users

Effectively documenting the current and future state of the business processes using MS Visio, Lucid Chart and Draw.io tools

Analyzing the gathered requirements into epics and user stories in JIRA by following Agile Scrum approach

Conducting story refinement sessions by representing and defining the requirements to implementation teams

Breaking down the stories in a logical way (creating tasks/sub-tasks) into JIRA as proposed by the development team to avoid requirement conflicts in future

Uploading requirements and analysis documents and collaborating with development and testing teams to share insights using Confluence and JIRA

Assisting the product owner in sprint planning and estimate sessions, as well as prioritizing user stories using diverse methodologies based on their significance.

Acting as a scrum master when the delivery manager is unavailable.

Providing practical suggestions and clarifications to deliver technical aspects of the solution by participating in story tasking sessions when needed

Organizing and conducting sprint retrospective meetings, as well as executing corrective actions to ensure that they are addressed internally before the next retrospective meeting by capturing and reporting actions on JIRA/Confluence for future improvement.

Desjardins, Toronto Feb 2019 – Aug 2020

Business Analyst

Worked with Business Process Owners, SME (Subject Matter Experts) and End-users for Requirement gathering

Operated with the different team members to maintain the Change control process and Version Control

Analyzed business operations to document current state (AS-IS) and future state (TO-BE).

Coordinated business process and workflow mapping/analysis and documentation using Visio. Elicited, analyzed, and documented functional specifications for SAS, web-based, and system solutions.

Accountable for writing and maintaining Business & Functional Requirement Specifications (FRD)

Segregated requirements into high level and low-level Use Cases, Activity Diagrams/State Chart Diagrams (UML)

Authored technical specifications and design documents for dev teams.

Created installation and configuration guides to assist users in setting up software system.

Produced troubleshooting and troubleshooting guides to aid users in resolving issues.

Mapped old requirements with new requirements and communicated them to the business groups for the Gap Analysis

Created System Context, Business Context, Process Flows, State, Swim Lane, use case (UML), AS-IS and TO-BE diagrams using MS-Visio & Balsamic tools

Prepared Mockups and Web Layouts for the application using the Balsamic tool

Prepared and executed Test Cases, using Camtasia recorder to record the testing

Conducted UAT based on Requirements Document

Developed and executed basic SQL queries for testing and report/data validation

Executed functional, system integration and End to end testing

Completed system analysis and data mapping for business-optimization projects

Experienced in end-to-end implementation planning including project management, issue management, communication and change management.

Created business user specifications for IT projects and worked with developers and database administrators on technical specifications.

Home Depot, Toronto Dec 2017 – Jan 2019

Business Analyst

Documented and accurately reflected the business activity process descriptions by creating a Business Requirements Document (BRD)

Created test plans and test scenarios based on business requirements.

Worked with third-party applications by holding JAD Sessions and vendor discussions.

Drove an enterprise-wide integration analysis for the business application while delivering new and customer-specific enhancements.

Deduction of work redundancy through the development of requirements reports for daily activities.

Used Rational UML to convert business Rules into technical specifications.

Devised and executed a risk register to categorize and highlight potential risks.

Collected and confirmed requirements from business process owners, SMEs (subject matter experts) through workshops and tutorial sessions.

Effectively used JIRA / HPALM to create documentation for requirements specifications and Confluence to record use cases and activity diagrams.

Ensured proper communication on requirements and bug reports through direct collaboration with project managers and the internal security team.

Conducted JAD, walkthroughs, teleconferences, meetings etc. with other teams to solve numerous problems.

Verified that the test scripts run correctly and also meet the scenario description

Experienced in development projects as an advisor in the field of business and systems use.

Completed the AS-IS and TO-BE states to carry out impact and progress analysis.

Assisted account managers and business users with decision-making by conducting research, analysis, and providing recommendations.

Generated daily matrix reports based upon application usage.

Bell, Toronto Jun 2017 – Nov 2017

Junior Business Analyst

Worked closely with external and internal stakeholders and end users to address business and user requirements in the form of Business Requirements Documents (BRD) and to understand, analyze and collect / validate user stories.

Integrated data from multiple sources for deep analysis and strategic insights.

Quickly understood the business issues and data challenges.

Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions.

Developed functional specifications and system design specifications for project orders.

Worked with business users to define product feature requests, business requirement specifications, and change requests; requirements documented and converted into functional and technical specifications; Business process flows modeled with UML, activity, and sequence diagrams.

Conducted individual and web conferences, as well as JAD meetings with various stakeholders; analyzed and developed proposals that offered a uniform process of communication, escalation and problem solving.

Managed schedules when working with multiple teams.

Documented artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.

Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.

Formulated business requirements from user interviews and workshops and translated requirements into technical specifications for developers.

Worked with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.

Carried out daily bug status reports and progress meetings with the quality control team; tracked bugs with Clear Quest to identify and document all issues, functional gaps, and new functional requirements.

Involved in process flow monitoring and creation of business process verification plans, implementation, and creation of user testing checklist manuals for the UAT phase.

Supported change management and general project preparation activities.

Contributed to personal and team development of skills and abilities through training, junior/peer business analyst mentoring and contributions.

Education Certification

Associate of Business Management, Seneca College

School of Commerce, Urmi School

CSM- Certified Scrum Master

IIBA Entry Certificate in Business Analysis (ECBA)

Certified Business Analysis Professional ( CBAP)

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