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Customer Service Real Estate

Location:
Salt Lake City, UT
Salary:
60,000
Posted:
July 28, 2023

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Resume:

Erica Erickson

Salt Lake City, UT *****

adykpi@r.postjobfree.com

+1-801-***-****

Highly motivated and versatile Land Record Specialist II, Title officer, Land Lease Analyst, and Customer Service Specialist 5+ years. Highly detail oriented with excellent organizational skills and a strong desire to learn new things. 7+ years of experience with collecting data on taxable parcels, Researches unpaid tax records, land records, plat maps, archiving, review and coordinate the recording of title documents, conduct the pre-sale examination of properties in real estate transactions to look for discrepancies in the records or documents. I was voted for and won employee MVP of the year in 2020 from American Secure Title employees, management and owners of the company.

Authorized to work in the US for any employer

Work Experience

Land Lease Analyst

Wexpro/ Dominion Energy - Salt Lake City, UT

November 2022 to Present

1. Oil and gas lease analysts, Review lease contracts to ensure the accuracy and meet the terms of both the company providing the lease and the lessee.

2. maintain agreement records monthly to update as needed and maintain accuracy to reflect share balances.

3. Monitor all company lease agreements and their profit margins. 4. File lease management reports, monthly leasing reviews, audit and organize lease agreements along with associated paperwork.

5. Ensure the payments are made on time for all lease agreements and royalties. 6. Input new well information into wellmaster.

7. Experience working with participating area, Units and Communitization agreements. 8. Determine monthly royalties, burdens, working interest and overrides. 9. Experience with geographic information system software. 10. knowledge of industrial contracts, such as joint agreements, and unit agreements. Title Specialist

American Secure Title - Salt Lake City, UT

May 2019 to June 2022

• Examine read and evaluate land title records.

• Create invoices as needed.

• Look up documentation on County Recorders websites regarding parcel numbers and abstracts to determine ownership, encumbrances, and verify legal descriptions of property.

• Analyze and evaluate records relating to property taxes, liens, judgements, bankruptcy filings, foreclosures and any other records to be read into the title binder or title preliminary report.

• Analyze chain of title, and or defects in the chain of title for preparing reports and title related matters.

• Review public records to ensure accurate status and condition of the title in question.

• Extensive search of properties to provide preliminary title reports.

• Research tax parcels and review real estate documents to ensure accuracy of Preliminary reports.

• Submit title documents to County Recorders office via Simplifile for electronic recordings.

• Resolve any issues such as missing information, incomplete, inaccurate or contradictory information contained In title documents, County abstracts and County records prior to recording the title documents with the County Recorders office.

Land Records Specialist

Salt Lake County Recorder

October 2013 to May 2019

· Performs routine duties in all areas including Imaging, Indexing, Abstracting, Phone Desk, Front Counter, Research, Collections, Customer Service.

· Assists the public and others to locate, view, or assemble filmed, scanned, or archived documents and/ or information

· Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials

· Prepare and/or process documents; review for accuracy and completeness

· Assists the public and others to locate, view, or assemble filmed, scanned, or archived documents and/ or information

· Performs duties utilizing software and equipment, including but not limited to ArcGIS (parcel check tool), SIRE, Salt Lake County mainframe, CashPro cashiering software, Simple File electronic recording, microfiche readers, microfilm machine, document scanning equipment, Darwin and other proprietary software tools.

· Provides customer service to taxpayers in person and on the phone.

· Inspects documents for recording requirements and pricing.

· Using GIS software and understanding of property metes and bounds (PLSS) descriptions, plats legal descriptions for abstracting of documents.

· Locates new and old parcels to determine ownership and give property recording history.

· Performs cashiering duties and processes payments in person and over the phone.

· Audits, scans, indexes, routes, and maintains documents in electronic filing system.

· Batches and prepares documents for recording.

· Compiles data and researches properties for taxpayers. Motor Vehicle Enforcement Clerk

Utah State Tax Commission

October 2012 to October 2013

· Assisted the public in person and over the phone with research of records, licensing issues, questions and complaints.

· Educated customers regarding application procedures; reviewed and processed applications for business licensing and permits, specializing in car dealerships, the public, salespeople.

· Utilized access to Bureau of Criminal Identification and Department of Motor Vehicle records to run background checks.

· Maintained appropriate tracking and filing systems using proprietary software.

· Utilized internal tracking system to follow up on expired permits and business licenses. Energy Management Corporation: Receptionist

July 2010 to October 2012

· Performed routine reception duties, greeting visitors in person or on telephone and answering inquiries.

· Directed visitors and set appointments.

· Completed payments by receiving, verifying, and reconciling invoices.

· Verified and posted receipts and resolved discrepancies.

· Maintained security following procedures.

· Maintained clean and safe reception area.

United Parcel Service (UPS): Rate Analyst & Billing Team Lead January 2003 to November 2008

As a Rate Analyst:

· Applied contract applications to assigned accounts for revenue calculation.

· Audited pricing and billing quality for accuracy.

· Updated and applied information as needed for freight revenue correctness.

· Analyzed proposals for applications for changes in rates, rules, or regulations received from rate bureaus, shippers, sales offices and other carriers.

· Compiled rate-manual sections in accordance with government regulations based on handling costs, merchandise transported, fuel cost, business volume and potential return trip loads.

· Prepared revised rate schedules and submitted data for publication. As a Billing Team Lead:

· Served as a mentor to team members, providing training and coaching to employees.

· Maintained Standard Operating Procedures, updating and dispersing procedures to team.

· Provided training to team members.

· Advised the team to ensure that goals are met or exceeded.

· Produced and maintained employee quality reports and provided feedback to team members during performance appraisals.

· Performed all routine duties of the billing department. Education

Some college in General Studies

Salt Lake Community College - Salt Lake City, UT

Skills

• Works well with a team or independently. (10+ years)

• Ability to prioritize daily workload to accomplish departmental goals. (10+ years)

• Excellent customer service skills, providing accurate and efficient assistance. (10+ years)

• Effective communicator. (10+ years)

• Flexible and willing to help out in other areas when needed. (10+ years)

• GIS (6 years)

• Freight Experience (8 years)

• Microsoft Excel

• SQL

• Microsoft Word

• Microsoft Office

• ArcGIS

• Leadership

• Computer literacy

• Data entry

• Visual Basic

• Adobe Illustrator

• Research

• Quality Assurance

• Time management

• Typing

• Computer skills

• Microsoft SQL Server

• Adobe Photoshop

• Java

• Filming

Assessments

Work style: Professionalism — Proficient

September 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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