dfa

INFUSION CENTER SCHEDULING COORDINATOR

Huntsman Cancer Institute SLC, UT

Nov-2021-Present

As a Scheduling Coordinator at Huntsman Cancer Hospital, I coordinate department/program schedules to ensure timely and appropriate patient care. With a strong understanding of the healthcare industry, I collaborate closely with clinical administrative support offices, clinics, and diagnostic centers to accurately schedule patient appointments and follow-ups. By coordinating staffing schedules and maintaining updated schedules in the EPIC EMR system, I contribute to the smooth operation of the clinic, ensuring superior patient experiences and service.

• Successfully managed and completed 719 incoming tasks (schedules, procedures, patient inquiries, infusions, etc.) monthly while efficiently handling daily emails and calls

• Ensured a clean and organized waiting room environment, enhancing the overall patient experience.

MATHIS DYNAMIC HEALTHCARE ADMINISTRATOR

LINDSEY

REMOTE HYBRID UT https://www.linkedin.com/in/

+1-801-***-**** adykpe@r.postjobfree.com

ABOUT ME

Hello! I'm a focused and dynamic Healthcare Administrator with over ten years of experience in hospital administration, I am skilled in interdepartmental coordination and strategic development. My expertise lies in project management and supporting staff in fast-paced office settings. With a deep understanding of the healthcare industry, I collaborate closely with clinical administrative support offices, clinics, and diagnostic centers to accurately schedule patient appointments and follow-ups. By coordinating staffing schedules and maintaining up-to-date schedules in the EPIC EMR system, I contribute to the smooth operation of the clinic, ensuring superior patient experiences and service.

WORK HISTORY

• Optimized provider schedules, leading to enhanced care coordination and patient load management.

• Maintained adherence to rigorous HIPAA guidelines to safeguard patient privacy and ensure confidentiality.

• Respond to patient inquiries, provide accurate information, and offer friendly assistance.

• Manage patient data in the EPIC EMR system, ensuring accurate and up-to-date records. PATIENT RELATIONS SPECIALIST

University of Utah Orthopedics Center SLC, UT

Jun-2017 - Nov-2021

Orthopedic Center at the University of Utah's Orthopedics Clinic, I focused on providing exceptional customer service and enhancing the patient experience. I promptly and effectively addressed patient concerns and complaints, ensuring their needs were met and their voices were heard.

• Achieved high patient satisfaction scores, consistently exceeding the clinic's target score of 90%.

• Responded to patient concerns and complaints within a turnaround time of 24 hours, ensuring timely resolution and improving patient experience.

• Maintained an accurate patient database with a data accuracy rate of 98%, minimizing errors and improving administrative efficiency.

• Increased appointment scheduling efficiency by implementing a streamlined process, resulting in a 15% reduction in scheduling errors and improved patient flow.

• Conducted COVID-19 screenings with 100% compliance, ensuring the safety and well- being of patients and staff.

• Demonstrated exceptional teamwork and collaboration, actively contributing to a positive and supportive work environment.

CENTRALIZED SCHEDULING LEAD

University of Utah Pediatrics SLC, UT

Oct-2012 - Oct-2016

As the Centralized Scheduling Team Lead at The University of Utah Pediatrics, I provided leadership and guidance to a team of schedulers in a fast-paced contact center environment. My focus was on ensuring smooth operations and exceptional patient experiences through efficient scheduling processes and strategic performance management.

• Enhanced team efficiency by implementing a comprehensive training program, reducing onboarding time by 30% while upholding high-quality standards.

• Implemented performance improvement initiatives that led to a 20% increase in scheduling accuracy and a 15% reduction in appointment wait times.

• Monitored and analyzed team performance using contact center KPIs, resulting in a 10% improvement in call resolution rate and a 15% increase in patient satisfaction scores.

• Fostered a collaborative team culture, promoting open communication, knowledge sharing, and continuous professional development among team members. Certification: Radiologist Assistant, Jan-2011 - April 2011 Davis Applied Technology College - Kaysville, UT

Associate of Science: General Studies Aug-2020 - present-day Salt Lake Community College - Salt Lake City, UT

As a sophomore pursuing an Associate of Science degree in Social Work at Salt Lake Community College, I am driven by my passion for social work and my desire to make a positive impact in the lives of individuals who often go unheard. My ultimate goal is to become a dedicated social worker, empowering those who need it the most. EDUCATION

https://www.linkedin.com/in/alliawhite/ adykpe@r.postjobfree.com adykpe@r.postjobfree.com

Thank you, let’s talk soon!