Customer Service Data Entry
Resume:
Angel M. Crouse
************@*****.***
Tele: 912-***-****
INVENTORY MANAGEMENT AND CUSTOMER SERVICE SPECIALIST Intuitive, innovative, analytical professional possessing a skillful background in management. Several years of operational/practical experience directing the assessment, development and implementation of management techniques in diverse environments. Particularly adept in protecting the fiduciary interests of both the company and the clients through the implementation of conflict mitigation/negotiation and the coordination of resources supporting reduction of risk, exposure and liability. CORE COMPETENCIES
Negotiation / Conflict / Dispute Resolution Investigation / Interviewing Heavy Machinist Certification Communications/ Networking Title Processing Strategic Analysis / Risk Management Internal/ External
/ Public Relations Resource Procurement / Allocation Cross-Functional Team Development Cycle Counts/ Audits
NOTABLE EDUCATION & SKILLS
• High School Diploma May 2003
• Alfred Ely Beach High School
• Knowledge, Skills, Abilities:
• Project Manager with solid background in business analysis and long-range strategic planning
• Enterprise Resource Planning and technical expertise for project management tasks
• Experience overseeing all aspects of the projects, including planning, resource allocation, and budget
• Full knowledge of Windows XP, 2003 and Vista, operating systems and converting for use
• Microsoft Office Suite including Project, Outlook, and Access. SharePoint, PeopleSoft knowledge
• Able to prioritize multiple duties in a timely manner and highly disciplined & efficient in CERTIFICATION AND PROFESSIONAL TRAINING
• Knowledgeable in WMS, Microsoft Word/Excel/Outlook and Access
• Bookkeeping
• File Management
• Auditor
• Heavy Machinist Certified
• Customer Service
• Management/Supervision
• Shipping/Receiving
Angel Crouse
************@*****.***
RECENT PROFESSIONAL EXPERIENCE
UNIS
Inventory Supervisor 6/22-6/23
• Able to provide guidance and coordination of the Inventory Control Team daily activities necessary to maintain accurate inventory records relative to the client service level agreement
• Ensured that associates have proper training and access to the necessary tools to perform their assigned
• Developed and implemented a formal inventory control program in our 3PL distribution center
• Verified all orders received and shipped, ensuring that the orders are accounted for in our records and corrected what was damaged, misplaced or not showing in the data system
• Maintained inventory records to help facilitate shortage detection
• Corrected several accounts that were at less than 49% accurate to 100%
• Floated through multiple warehouses to regain function for the customers and the facilities
• Lead several projects to fix and keep maintained of inventory and procedures
• Oversee customer's and warehouse special projects (re-works and audits)
• Maintained 8 accounts in a 1.2 million square foot facility GXO
Inventory Specialist 8/21-6/22
• Familiarity with ERP and data entry systems
• Interacting effectively with all departments to ensure the proper functioning of all systems in a facility while maintaining effective working relationships with employees at all levels and customer
• Problem Solving & Decision Quality: Able to use logic and methods to solve problems with effective solutions
• Designed and implemented a new inventory location system to fulfill smaller item/sku volumes
• Pro-actively participated in the development and implementation of a new and more efficient quality assurance system which led to a 21% decrease in unnecessary costs. US Census Bureau
Enumerator 7/2020-10/2020
• Customer service
• Executing interviews to collect sensitive personal information
• Data entry from participant
• Creating survey sheets or working on predefined surveys to gather census information Tool Crib Attendant
Hi-Tek Professionals/ Gulfstream 4/2018-present
• Focus on client relations and ensure the company maintains high consumer ratings
• Distribute/receive equipment to increase efficiency and operations.
• Keep inventory and supplies accurate and stocked to company standards
• Customer Service Representative
• Daily inventory monitoring and purchase ordering for maintaining stock Copart Inc, Savannah, GA 1/2016-3/2016
Customer Service Representative
• Dispatched pickup routes for vehicles for subhaulers.
• Shipped and received vehicles to location for owners
• Received payments for storage, auctions and straight purchases
• Filed and processed vehicle titles/ bill of sales for owner/buyer/bidders Sr. Tool Crib Attendant
Kelly Services/ Gulfstream, Savannah, GA 7/2015-11/2015
• Provided customer service for all mechanics, customers and security personnel
• Inspected all tools before used in production in compliance with safety protocols
• Shipped and received parts for usage in facility and offsite locations
• Kept accurate inventory of all materials/chemicals in compliance with regulations.
• Analyzed daily cycle counts and reconciles discrepancies between physical count and perpetual record Inventory Coordinator
Aerotek/ WescoAir, Savannah, GA 7/2014-7/2015
• Maintained records of company inventory
• Performed data entry, cycle counts
• Issued and distributed materials, products, parts, and supplies to customers
• Examined and inspected stock items for defects and report damages Inventory Coordinator
Worldwide Integrated Solutions, Savannah, GA 1/2012 - 4/2012
• Organized and verified all received inventory
• Recommend different tactics to store, warehouse, and receive materials
• Ensured warehouse space was effectively utilized and maintained clean and orderly Shipping and Receiving Representative
NFI/ Georgia Pacific, Rincon, GA 7/2007 - 7/2010
● Ensured the safe and efficient operations in compliance with company protocols
● Prepared products for shipment
● Maintained detailed records to track items
● Performed various administrative duties
Quality Assurance/ Control Clerk
American Port Services/ Schneider, Port Wentworth, GA 1/2004 – 7/2007
● Managed quarterly cycle counts and maintained accounts for quantity & value accuracy
● Reviewed Bill of Lading and Billing descriptions to verify accuracy
● Developed reports/documents to maintain accurate inventory
● Implemented a loss prevention program
References Available Upon Request
Angel M. Crouse
************@*****.***
Tele: 912-***-****
COVER LETTER
To Whom It May Concern,
My broad management experience, tenant communication skills, and conflict resolution capabilities have prepared me to effectively contribute to your company in the area of customer services and management. As a result of this preparation, I eagerly await the opportunity to apply and advance my skills. Management has always been my passion and one of my many goals in life. I love working with people and increasing the efficiency of day-to-day practices. My capabilities were honed from years of instruction and hands on application. Aristotle once said, “For the things we have to learn before doing them, we learn by doing them.” It is with this concentrated motivation and earnest desire that I inquire in to potential employment opportunities with your company. I can think of no other opportunity that incorporates both public relations and business management other than working for your company. Also, I realize that there may exists the possibility that your hiring needs are not ascertainable at this current time; however, I would greatly appreciate consideration for any entry level management position that may become available in the future.
My strong interest in your company stems from a combination of several elements. A few of these elements include your background, your reputation and your location. Such attributes are perfectly aligned with my long-term occupational aspirations in the areas of management and public relations. Therefore, for the reasons mentioned, I can only hope that your company would allow me the opportunity to learn from the experts and further sharpen my skills to achieve my aspirations.
Lastly, I appreciate your consideration for the enclosed résumé and would welcome the opportunity to learn more about your company. I am in this area on a regular basis and would be more than glad to meet with you at your convenience to discuss my qualifications. If you have any questions or require any additional information, please do not hesitate to contact me via mailing address or telephone. Thank you for your time and consideration. Sincerely,
Angel M. Crouse
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