Customer Service Air Force

Walter Bagwell

Aiken, SC 803-***-****

******@*****.***

linkedin.com/in/walt-bagwell-0753a572

United States Air Force Veteran with a big-picture mindset, exceptional management skills, and the capacity to energize a team of professionals by creating a resilient and innovative team culture.

Qualifications Summary

Experienced and versatile professional with the ability to deliver results, shape the future, build relationships, energize team members to model excellent results.

Collaborative team player with the capacity to assist in resolution of managerial and departmental issues.

Ambitious, high-energy self-starter with a proven ability to plan, prioritize, manage, and complete undertakings within fast-paced, deadline-driven situations.

Proven leader and innovator, able to balance bold thinking with pragmatism while establishing goals and priorities designed to increase organizational capacity.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization through use of skills that transfer across multiple industries and positions.

Career Experience

Walt Bagwell Allstate Agency Agency Owner Evans, GA July 2012 to Present

Establish solid foundation for success by evaluating and effectively communicating contract options to clients based on clients’ needs, goals, and long-term plans. Define direction that catalyzes coordination through oversight of daily operations. Employ refined relationship-building skills and collaborative mindset to resolve client issues and questions. Exercise sound judgment and discretion while managing clients’ personal records within company database.

Shape vibrant, productive environment by recruiting, training, mentoring, and developing new sales agents’ team.

Contributed to corporate financial health by managing employees to achieve daily production and sustained development of $1.8M annually.

Chris Heath Nationwide Agency Operations Manager North Augusta, SC January 2007 to May 2012

Leveraged experience and functional knowledge to establish and maintain a comprehensive organizational vision. Enhanced productivity and provided vital structure by recruiting, hiring, training, and mentoring crew members on application of customer relations, projects, and customer service.

Demonstrated strong leadership and foresight by developing strategies designed to achieve aggressive sales and customer service goals.

Maximized customer satisfaction, streamlined procedures, and enhanced bottom-line profitability in close partnership with a dynamic team of professionals.

Liberty Life Insurance Sales Manager / Representative Aiken, SC July 1995 to January 2007

Employed balanced, disciplined leadership while recruiting, training, and developing new sales agents.

Generated energy and stability by significantly increasing revenue and sales activity.

Captured substantial gains in efficiency and productivity by developing critical employee measurements and methods by which to consistently exceed goals.

USAF Personnel Security Specialist Las Vegas, NV April 1986 to December 1993

Prepared and Updated USAF-Mandated Personnel Security Documentation. Investigated pertinent background information, such as credit bureau reports, local agency checks, criminal records, and traffic violations. Determined the employment suitability of applicants who require security clearances.

Initiated and completed Top Secret background inquiry by performing a full pre-screening application on all service personnel.

Acquired extensive skills and training in reading and interpreting mechanical and electrical schematics, drawings, and designs

Education

United State Air Force 1985-1993 Held a Security Clearance while in USAF

Noncommissioned Officer Leadership School

Management Recruitment and Hiring Production Formerly Held a Government Security Clearance, United States Air Force Primavera Microsoft Office Suite Securities Licensed in South Carolina 6 & 63 Series

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