Customer Service Data Base

JOSE M. SOBRINO

Reading, PA *****, cell: 484-***-****, email: smarttbooking.com

PROFILE

Talented and motivated candidate with education and experience in business administration and marketing. I have work experience in various computer applications including MS Office, help desk, data entry, customer service, and leadership roles. Experienced in sales, payroll, and employee relations, with ability to communicate persuasively and follow up diligently to ensure good outcomes. SKILLS

Knowledge of software applications such as Microsoft Word, Access, Excel, Power Point, Visual Basic 6, Visual InterDev, SQL7, Crystal Reports 7 and 8, and D-HTML. Fully bilingual English/Spanish. WORK EXPERIENCE

CDL ED Training, Lancaster, PA Director Assistant 2015 to 2022

• Developed, created all the necessary documentation for compliance with DOT.

• Maintained the necessary procedures and records.

• Started the admission process for prospects.

• Supported the new students during enrollment.

• Trained the new students when necessary.

Sobrino & Sobrino “Transportation Solutions”, Reading, PA Director Assistant 2009-2015

• Developed, created and implemented Smart Truck Booking. Created a Data Base.

• Deployed and Oversaw Smart Truck Booking Offering Data Base

• Managed Brokering and Transportation, Logistics to Manufacturers, Warehouses and Others.

• Deployed Smart Transportation Booking to offer Carrier Services to the Transportation Industry. Smart Truck Transportation, Reading, PA Founder/CEO 2004 to 2007

• Oversaw all the company operations, and Data Bases.

• Developed a Training Program for the Drivers, Safety Department and Data Base.

• Helped and Managed everyday logistics.

Smart Truck Training Company, Reading, PA Founder /CEO 2003 to 2008

• Developed an Excel Data Base and training program for the Trucking Industry

• Involved in Minority Programs to support the community.

• Managed Costumer Relations.

• Oversaw Trucking operation at the school

EDUCATION

Metropolitan University Rio Piedras, PR 1993

BBA, Concentration in Marketing, Cum Laude

Puerto Rico Engineering College

Appraisal courses

LEADERSHIP ROLES

Board Member of the Berks Hispanic Chamber of Commerce President of the American Marketing Association, Puerto Rico Chapter. Vice President of the Sales & Marketing Executive Association, Caribbean Chapter

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