Michael R. Stillman

Seattle, Washington

adykj6@r.postjobfree.com linkedin/in/reidstillman

Business analyst experienced in facilitating changes through thorough requirements gathering, analysis, coordination, implementation, and documentation of business process changes and data integrity improvements. Adept at consulting with stakeholders to analyze and translate their business requirements into improved, automated processes and increased efficiency. Change agent with strong analytical, problem solving, organizational, and communication skills. Navigates competing requirements and resource constraints to achieve results. Builds relationships with colleagues, senior leadership, and staff. Values collaboration as well as continuous learning and growth. Customer driven, goal-oriented team player that also excels as an independent contributor.

CORE STRENGTHS

● Technical Writing

● Process Analysis / Documentation

● Relationship Building

● Stakeholder Engagement

● Verbal & Written Communications

● Problem solving

●Training

PROFESSIONAL EXPERIENCE

RELAY RESOURCES 2021-2022 Nonprofit staffing and housing.

Business Analyst

●Conducted investigation into and then documented current recruiting, onboarding, benefits enrollment and offboarding practices and brought recommendations for improvement to departmental and executive leadership.

●With extensive collaboration with external and internal resources, developed new processes and procedures prior to and managed transition of People Operations from inefficient and inconsistent paper based processes to 100% UKG recruiting, onboarding, benefit enrollment and onboarding.

●Revised processes and standard practices to attract a more diverse group of applicants and simplify the recruiting process.

●Created, documented and conducted comprehensive training for all employees on standard business processes for central services departments and external facing enterprises.

●Established guidelines for standard training modules to be conducted for various positions as part of new employee orientation.

●Wrote and “Policy on Policies” to be implemented across all enterprises.

●Quickly gained in-depth knowledge of Relay’s social enterprises, HUB departments. end established trust and excellent working relationships with staff across Relay, from the leadership team to individual contributors.

●Streamlined inspection, requisition, invoicing and repair tracking processes for large stock (over 900 units) of Relay owned housing units.

6 DEGREES HEALTH Dx, LLC 2019 – 2021 Third party administrator for self-insured employers

Business Process Analyst 2020 – 2021

●Conducted new user and refresher training for over 150 employees

●Developed, evaluated, and refined processes as liaison between IT and business users across multiple business units

●Wrote comprehensive training and job aid documents for all roles within Operations and Claims.

o Performed audits and structured process mapping of current state of business processes

o Ensured deliverables completed on time and fulfilled business needs

o Crafted future initiative roadmap based on stakeholder input, IT resources, and operational priorities

● Resulted in greater transparency and improved communication between IT and operations

●Increased productivity by instituting standardized document naming convention and storage guidelines

●Served as Salesforce SME

●Created matrix and standard communication templates for correspondence with members, providers, and clients

Provider Relations Manager 2019 – 2020

● Improved case resolution turnaround time and success rate by building network of strategic, client and business partner contacts

● Customized Salesforce to track all client activity from onboarding through case resolution

o Reduced case closure from months to 90 days

o Solution adopted company wide

● Enabled company to function in a remote business model by spearheading migration from paper to electronic case management

● Trained new and existing third party administrators on standardized information needed, web forms available, etc.

● Served as process resource to colleagues; documented workflow process for new staff

OREGON HEALTH & SCIENCE UNIVERSITY 2015 – 2019 Oregon public research university

Health Information Specialist II

● Collaborated with leadership to identify obstacles for migration to centralized electronics medical records (EMR)

● Demonstrated productivity gains through automation to gain user acceptance

● Implemented EMR conversion at 20 clinics

o Customized each clinic’s training based on medical specialty and clinic staff

o Conducted one-on-one, classroom, and remote training

STANDARD INSURANCE COMPANY 2012 – 2015 National property and casualty insurance company

Claims Analyst

● Investigated short and long term disability claims and absences (FMLA)

o Obtained relevant information to determine origin, extent of loss, treatment, and expected recovery times

o Handled 100 open claims concurrently

● Adjudicated claims and disability requests based on contract parameters, federal and state laws, as well as internal and medical guidelines

OREGON HEALTH AUTHORITY 2009 – 2012 State government agency

Operations Analyst 2011 – 2012

● Researched gaps in data management to determine cost and time effective solutions for Oregon Medical Marijuana Program

● Improved access time of program archival records through development of standardized guidelines

o Conducted user acceptance testing

o Conducted comprehensive training on new document retention policies and procedures

● Advisory resource to program management on document storage and retrieval

Research Librarian 2009 – 2010

● Researched peer reviewed literature regarding use of cannabinoids in treatment of Post Traumatic Stress Disorder (PTSD) and other debilitating mental conditions

● Submitted information needed to draft regulations

● Advisory resource to board on current medical marijuana policies, legislation, guidelines, research, and trends

EDUCATION

Master of Library and Information Science (MLIS) from University of Wisconsin, Milwaukee, WI

Bachelor of Arts (B.A.) in European History from Willamette University, Salem, OR

Studied Irish and English history abroad at University of Ireland, Galway, Ireland

SOFTWARE PROFICIENCIES

Microsoft Office Suite • Salesforce • Confluence • Smartsheets • Pivotal Tracker

Jira • Aha! • Lucidchart • Epic • Kronos/UKG • Visio • Balsamiq • SharePoint • Yardi

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