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Information Technology Technical Support

Location:
Pasig, Philippines
Salary:
60-65k
Posted:
July 28, 2023

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Resume:

LYNDON M. PUEBLO

** ******* ***** ***********, ******, Rizal

E-mail: adykia@r.postjobfree.com Mobile: 092*-***-**** CAREER SUMMARY

Experienced in IT Infrastructure with fifteen (15) years of management in information technology facets under various industries such as business process outsourcing, corporate real estate, and international English tutorial services. WORK EXPERIENCES

Samdo E Learning

Manager– Information Technology

Employment Duration: May 2019 – Present

Address: 9th Floor, Tektite West Tower, Ortigas Center, Pasig City Reporting to: Mr. Joseph Um, Korean, President

I am responsible in managing the day-to-day operations of the entire information technology team. Also, under my management, is the maintenance and inventory of all technological assets of the company and Data center management.

• Plan, organize, control, and evaluate IT and electronic data operations

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

• Design, develop, implement, and coordinate systems, policies, and procedures

• Ensure security of data, network access, and backup systems

• Act in alignment with user needs and system functionality to contribute to organizational policy

• Identify problematic areas and implement strategic solutions in time

• Audit systems and assess their outcomes

• Preserve assets, information security, and control structures

• Collaboration with our Korean and Japanese IT regarding system updates to run our operation smoothly here in the Philippines.

FIRST FUTURE PHILIPPINES

Manager – Information Technology

Employment Duration: June 2015 – March 2019

Address: 17th Floor, Octagon Building, Ortigas Center, Pasig City Reporting to: Mr. James A. Crawford, British, President I am responsible in managing the day-to-day operations of the entire information technology team. Also, under my management, is the maintenance and inventory of all technological assets of the company.

I am responsible for managing the day-to-day operations of the entire information

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

• Design, develop, implement, and coordinate systems, policies, and procedures

• Ensure security of data, network access, and backup systems

• Act in alignment with user needs and system functionality to contribute to organizational policy

• Identify problematic areas and implement strategic solutions in time

• Preserve assets, information security, and control structures

• Collaboration with our Chinese IT team based in Beijing for the system that they need to implement here in the Philippines.

• Conduct the system testing and training of our IT team based in Cebu, Bacolod, ILO-ILO, Baguio, and Pasig.

LRA PACIFIC MANAGED SOLUTIONS

Supervisor – Information Technology

Employment Duration: April 2012 – June 2015

Address: 2nd Floor, Sunnymede IT Center, Quezon Avenue, Quezon City Reported to: Mr. Dominador A. Pablo, Director – Information Technology I was assigned to provide technical assistance to our IT Director in supervising all IT Specialists deployed in our multiple BPO clients. I used to provide Tier 2 technical support, from desktop support up to network-related support.

LIFT BPO

IT Helpdesk Specialist

Employment Duration: October 2011 – March 30, 2012 Address: 312 Makati Executive Villages, Makati City I was responsible in providing technical assistance to our clients. I provided Tier 2 technical support, from desktop support up to network-related support. PUREGOLD JUNIOR INC.

Technical Support Staff

Employment Duration: February 2011 – September 2011 Address: 900 Tabacalera Street, Ermita, Manila

I was responsible in providing technical assistance to our multi-functional offices. We provided Tier 2 technical support, from desktop support up to network-related support. LRA PACIFIC MANAGED SOLUTIONS, INC.

IT Staff

Employment Duration: February 2009 – June 2010

Address: Antel Global Bldg. Julia Vargas Avenue, Ortigas Centre, Pasig city GLOBAL HOTLINE PHILIPPINES

IT Technical Support

Employment Duration: July 2008 to February 2009

Address: The Peak Tower, Salcedo Village, Makati City I was administering all computer units, Unix Server, and LAN and providing suggestion regarding innovative design that will attract people. EDUCATIONAL BACKGROUND

UNIVERSITY OF RIZAL SYSTEM – MORONG

Bachelor of Science in Information Management

Morong, Rizal

2004 - 2008

XAVIER TECHNOLOGY

Antipolo City

July 2005

15 –Days Certificate in Computer Technician

TUNA - BALIBAGO NATIONAL HIGH SCHOOL

Brgy. Balibago, Cardona, Rizal

1999 - 2003

TUNA – BALIBAGO ELEMENTARY SCHOOL

Brgy. Balibago, Cardona, Rizal

1993 - 1999

TECHNICAL SKILLS

FIREWALL/ROUTER: PfSense with Fail over and Load Balancing, Untangle, IPFire, WLAN SERVERS: Moodle, BigBlueButton, FreeNAS, OWNCLOUD, WINDOWS 2003, 2008, 2012, 2016 R2 Active Directory, Samba.

OPERATING SYSTEM: Windows7, 8 and 10, Linux: Ubuntu, CentOs and MacOS Application: QQ, ClassIN, Cctalk, Skype, Slack.

Remote: TeamViewer, Tight VNC, Any desk.

Security: Biometric, Face ID, CCTV.

Cloud Service: Dropbox, G Suite, Zoom hosting

CHARACTER REFERENCES

Mary Hazel Lopez De Guzman

Managing Director, LRA Pacific Managed Solutions

Mobile: +639*********

E-mail: adykia@r.postjobfree.com



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