SHANNA ROUGH

adykhp@r.postjobfree.com 570-***-**** Millsboro, DE 19966 WWW: Bold Profile

Customer focused sales manager that delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Empathetic broker with client experience as guiding principle. Well-connected personnel with track record of leveraging connections to serve clients.

• Brand Visibility

• Employee Performance Evaluations

• Merchandising

• Productivity Maximization

• Guest Relations

• Recruiting and Hiring

• Inventory Control Processes

• Operational Efficiency

• Relationship Development Skills

• Business Objective Analysis

• CRM Expertise

• Team Leadership

Nov 2022 - Current

Insurance Broker

Family First Life

Calculated quotes and educated potential clients on insurance options.

•

Recommended type and amount of coverage based

on analysis of customers' circumstances using

persuasive sales techniques.

•

Sold term life, final expense, and indexed universal life insurance policies to new and existing customers.

•

Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.

•

Leveraged knowledge of company insurance

products and services to advise customers on

appropriate choices.

•

May 2022 - Nov 2022

Store Manager

Timberland Factory Store

Managed inventory control, cash control, and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and

positive feedback.

•

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Completed point of sale opening and closing

procedures.

•

Rotated merchandise and displays to feature new

products and promotions.

•

Maintained proper product levels and inventory

controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

•

Jan 2022 - May 2022

Store Manager

Rue 21

Managed inventory control, cash control, and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and

positive feedback.

•

Completed point of sale opening and closing

procedures.

•

Rotated merchandise and displays to feature new

products and promotions.

•

Maintained proper product levels and inventory

controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

•

Maximized sales and minimized shrinkage through

excellent customer service and adherence to

standard practices.

•

• Approved regular payroll submissions for employees. May 2018 - Nov 2021

General Manager

Vera Bradley

• Excellent engagement with customers

• Recruit, train and develop store team

• Analyze business utilizing store reporting

Make appropriate decisions based upon business

trends

•

Lead stock team to prepare for large incoming

shipments

•

Direct leadership team in daily operations of high volume store

•

Partner with peers for ongoing learning and

development

•

• Scheduling and payroll management

Create sell through strategies to maintain visual

standards

•

Developed and implemented strategies to increase

sales and profitability.

•

Feb 2017 - May 2018

Store Manager

The Children's Place

• Excellent engagement with customers

• Exceed monthly credit card goals

• Recruit and develop top talent

• Analyze business trends weekly

• Scheduling and payroll management

• Partner with DM for additional responsibilities

May 2016 - Feb 2017

Store Manager

Gymboree

• Excellent engagement with customers

• Recruit, train and develop the store team

• Lead by example to elevate customer service

• Daily merchandising of the store

Analyze business trends to develop plans for store's success

•

• Scheduling and payroll management

• Deliver positive comps in most KPI'S

Nov 2015 - May 2016

Assistant Manager

Marshalls

Assist the store manager and management team with

daily operations

•

• Train, coach and develop staff

• Customer service

• Manage front end and back of house

Ensure daily receipts are stocked and ready for next day's truck

•

Ensure all communications from HQ are received and completed

•

Jul 2015 - Nov 2015

Store Manager

Christopher & Banks Outlet

• Excellent customer relations

• Networking and recruiting staff for new location

• Develop new store team to succeed

• Daily merchandising of the store

• Strategic planning for freight placement

• Forecasting and tracking payroll

• Monitor conversion/develop plans for improvement

• KPI's consistently above company goal

• Daily shrink awareness and prevention

Aug 2010 - May 2015

Store Sales Manager

The Children's Place

• Excellent customer service

• Brand loyalty

• Networking and recruiting

• Develop top talent

• Deliver outstanding execution

• Strive to achieve monthly sales plans

• Daily shrink awareness and prevention

• Best shrink percent in the district

• Strive to exceed monthly charge goals

• Forecasting and tracking payroll

• Increased conversion BP

• Oversee additional location without Store Manager Some College (No Degree): Business Management

Bloomsburg University Pennsylvania

Jun 1995

High School Diploma

Warrior Run High School Turbotville, PA

EDUCATION

Contact this candidate