Customer Service Store Manager
Resume:
SHANNA ROUGH
***********@*****.*** 570-***-**** Millsboro, DE 19966 WWW: Bold Profile
Customer focused sales manager that delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Empathetic broker with client experience as guiding principle. Well-connected personnel with track record of leveraging connections to serve clients.
• Brand Visibility
• Employee Performance Evaluations
• Merchandising
• Productivity Maximization
• Guest Relations
• Recruiting and Hiring
• Inventory Control Processes
• Operational Efficiency
• Relationship Development Skills
• Business Objective Analysis
• CRM Expertise
• Team Leadership
Nov 2022 - Current
Insurance Broker
Family First Life
Calculated quotes and educated potential clients on insurance options.
•
Recommended type and amount of coverage based
on analysis of customers' circumstances using
persuasive sales techniques.
•
Sold term life, final expense, and indexed universal life insurance policies to new and existing customers.
•
Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
•
Leveraged knowledge of company insurance
products and services to advise customers on
appropriate choices.
•
May 2022 - Nov 2022
Store Manager
Timberland Factory Store
Managed inventory control, cash control, and store opening and closing procedures.
•
Managed store employees successfully in fast-paced environment through proactive communication and
positive feedback.
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Completed point of sale opening and closing
procedures.
•
Rotated merchandise and displays to feature new
products and promotions.
•
Maintained proper product levels and inventory
controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
Jan 2022 - May 2022
Store Manager
Rue 21
Managed inventory control, cash control, and store opening and closing procedures.
•
Managed store employees successfully in fast-paced environment through proactive communication and
positive feedback.
•
Completed point of sale opening and closing
procedures.
•
Rotated merchandise and displays to feature new
products and promotions.
•
Maintained proper product levels and inventory
controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
Maximized sales and minimized shrinkage through
excellent customer service and adherence to
standard practices.
•
• Approved regular payroll submissions for employees. May 2018 - Nov 2021
General Manager
Vera Bradley
• Excellent engagement with customers
• Recruit, train and develop store team
• Analyze business utilizing store reporting
Make appropriate decisions based upon business
trends
•
Lead stock team to prepare for large incoming
shipments
•
Direct leadership team in daily operations of high volume store
•
Partner with peers for ongoing learning and
development
•
• Scheduling and payroll management
Create sell through strategies to maintain visual
standards
•
Developed and implemented strategies to increase
sales and profitability.
•
Feb 2017 - May 2018
Store Manager
The Children's Place
• Excellent engagement with customers
• Exceed monthly credit card goals
• Recruit and develop top talent
• Analyze business trends weekly
• Scheduling and payroll management
• Partner with DM for additional responsibilities
May 2016 - Feb 2017
Store Manager
Gymboree
• Excellent engagement with customers
• Recruit, train and develop the store team
• Lead by example to elevate customer service
• Daily merchandising of the store
Analyze business trends to develop plans for store's success
•
• Scheduling and payroll management
• Deliver positive comps in most KPI'S
Nov 2015 - May 2016
Assistant Manager
Marshalls
Assist the store manager and management team with
daily operations
•
• Train, coach and develop staff
• Customer service
• Manage front end and back of house
Ensure daily receipts are stocked and ready for next day's truck
•
Ensure all communications from HQ are received and completed
•
Jul 2015 - Nov 2015
Store Manager
Christopher & Banks Outlet
• Excellent customer relations
• Networking and recruiting staff for new location
• Develop new store team to succeed
• Daily merchandising of the store
• Strategic planning for freight placement
• Forecasting and tracking payroll
• Monitor conversion/develop plans for improvement
• KPI's consistently above company goal
• Daily shrink awareness and prevention
Aug 2010 - May 2015
Store Sales Manager
The Children's Place
• Excellent customer service
• Brand loyalty
• Networking and recruiting
• Develop top talent
• Deliver outstanding execution
• Strive to achieve monthly sales plans
• Daily shrink awareness and prevention
• Best shrink percent in the district
• Strive to exceed monthly charge goals
• Forecasting and tracking payroll
• Increased conversion BP
• Oversee additional location without Store Manager Some College (No Degree): Business Management
Bloomsburg University Pennsylvania
Jun 1995
High School Diploma
Warrior Run High School Turbotville, PA
EDUCATION
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