Customer Service General Manager
Resume:
Christalyn Lyon
Results Driven Veteran Manager
Stone Mountain, GA
*************@*****.***
I am a Veteran that is dedicated and meticulous individual. I have the ability to manage all kinds of administrative and clerical tasks efficiently. My 10 years of retail management with The Fresh Market and Family Dollar will make me a great asset to your company . With more than six years of progressive work experience as a Assistant Restaurant Manager with Copeland’s of New Orleans. I believe I can make a huge contribution to your company. Furthermore, my great communication skills combined with my enthusiasm to work in hospitality sector will be an asset for any company. I am able to handle cash, keep records of all activities and put the same into computer system. In addition, I am able to multitask effectively and expert in handling a high-volume workload.
I will definitely be a positive addition to your team. Authorized to work in the US for any employer
Work Experience
Asst. Service Manager
Big Lots - Chamblee, GA
July 2022 to Present
Scheduling, conducting interviews when needed and supervising the front end by ensuring great guest service is being adhered to. Cash control, inventory, guest rewards program and ensuring all pricing is up to date.
Store Manager
The Fresh Market - Ridgeland, MS
July 2014 to May 2022
Run the daily operations of the store making sure it runs smoothly and effectively. Supervised 66 team members and my duties include: motivating team, creating business strategies, developing and training new staff. Maintain high store standards and conditions and foster a positive environment. Rear Detachment Commander
FRSA, 1st Brigade - Fort Stewart, GA
July 2007 to September 2013
1/3 BSTB (Ft Stewart, Ga)
Supervisor: CPT Daniel Trevino 912-***-****)
Salary:37,233
Keep records of materials filed or removed, using logbooks or computers. Keep records of materials filed or removed, using logbooks or computers. Add new material to file records or create new records as necessary. Add new material to file records or create new records as necessary. Perform general office duties like typing, operating office machines additionally sorting mail. Perform general office duties like typing, operating office machines, and also sorting mail. Track materials removed from files to make sure that borrowed files are returned.Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures. Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Provided information by answering questions and requests.
Skilled and proficient in using a computer and Microsoft Word, Excel, and PowerPoint to perform various automated office functions including word processing, graphics, spreadsheets, forms, briefing charts, and flyers. Skilled in operating an electronic typewriter, using a standard typewriter style keyboard with additional functional keys to produce work accurately and efficiently. Skilled in operating various automation equipment (i.e. printers, modems, copiers, and fax machines). Skilled in applying basic data gathering methods and analysis sufficient to collect and analyze various types of administrative/factual information.
Store Manager
Family Dollar - Glennville, GA
June 2006 to May 2007
Duties: Completed store operational requirements by scheduling and assigning employees followed up on work results. Maintained store staff by selecting, orienting, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees planning, monitoring, and appraising job results. Achieved financial objectives by preparing an annual budget
scheduling expenditures
analyzing variances
initiating corrective actions. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensured availability of merchandise and services by maintaining inventories. operating and financial statements for profitability ratios. Secured merchandise by implementing security systems and measures. Protected employees and customers by providing a safe and clean store environment. Maintained the stability and reputation of the store by complying with legal requirements. Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintained professional and technical knowledge by attending educational workshops reviewing professional publications
establishing personal networks
participating in professional societies. Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributed to team effort by accomplishing related results as needed.
Asst General Manager
Copeland's of New Orleans - Lake Charles, LA
February 1997 to May 2006
Hattiesburg, MS) Salary:46,000
Coordinated and conducted all training for FOH staff. Reviewed daily office procedures and assured proper transmission of all restaurant transactions to the home office. Managed inventory and assisted General Manager with budget control. Assisted with all phases of hiring process. Took ownership of sales in the General Manager's absence. Reviewed all customer complaints and took appropriate action to achieve resolution. Reviewed pay authorization documents, determined entitlements and amounts, and processed adjustments made to employees. Processed payroll transactions, maintained personnel records, conducted invoice processing to include payables and balancing statements. Responsible for personnel scheduling, daily financial reporting and inventory controls for Front of House (FOH) and Back of house (BOH). Assisted Human Resource Manager with distributing company benefit packets, daily operations tracking, and customer complaints. Reorganized restaurant reservation system to be more guest friendly. Maintained regular telephonic/ electronic contact with the Human Resource Mgr to receive support for family activities and issues. Provided clerical and administrative support and maintained files. Prepared and distributed flyers, letters, calendars, and newsletters. Organized work, set priorities, and determined resource requirements determined short- or long-term goals and strategies to achieve them coordinated with other organizations or parts of the organization to accomplish goals monitored progress and evaluated outcomes. Expressed information to individuals or groups effectively. Made clear and convincing oral presentations
listened to others, attended to nonverbal cues, and responded appropriately Casino Cashier
Player's Casino - Lake Charles, LA
January 1996 to February 1997
Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledged every customer, maintained outstanding standards, solid product knowledge and all other aspects of customer service. Processed information/merchandise through register system, read, counted, and wrote to accurately complete all documentation Logistics Technician
USAF - Nellis AFB, NV
July 1989 to July 1995
Investigated discrepancies in shipments such as incorrect quantities, inferior quality, incomplete, damaged or erroneous materials. Determined cause of error and prepares adjustments to bring stock files into balance. Initiated necessary shipping orders and instructions to affect disposition based on authority received. Reviewed past demand data in order to establish maintain and revise requisitioning objective. Conducted preliminary investigation for items of an urgent demand or critical nature and takes appropriate actions to reflect findings on stock records. Analyzed, edited, and processed requests which represent routine and non-routine issues for which no item data is on file. Researched various records, references catalogs, etc., to verify accuracy of information supplied and furnishes additional information required for re entry into the routine. Assured timely and complete processing control and follow-up on documentation. Served as the focal point for supply requisitions. Supply Technician
USAF - Nellis AFB, NV
July 1986 to July 1989
Served as a point of contact for supply requisitions. Assured accuracy and completeness of requests, verified signature of requestor, assigned document numbers and maintained suspense copies in suspense file until item is received. Prepared requisitions in accordance with Military Standard Requisitions and Issue Procedure. Arranged and coordinated vendor delivery of supplies to various locations on the installation. Provided technical guidance to personnel within the Directorate. Assisted supervisor in maintaining the installation property book. Maintained an accurate and complete file of all Directorate property and hand receipts. Conducted and assisted in the inventory of DES property as directed. Requested quotations, and selected sources in purchasing supplies, materials, and equipment. Purchases and services were predominately made utilizing the small purchase methods to assure rapid delivery of the goods and services in direct support of the operational requirements of the organization. Contacted vendors, and various supply organizations to obtain status information, followed up on urgently required items, and/or expedited delivery of material to work sites. Processed documentation for stock item receipts, maintained items in a supply room or storage area, issued material to personnel, reordered when stocks were low or at a specified reorder point, and performed related stock receipt, storage, and control. Reviewed and processed requisitions to include non-automated request those requiring off-line exception data, stock numbered items not on the Fed Log unit walk-troughs and items requiring expedited delivery involving telephonic/e-mail contact with the appropriate National Inventory Control Point (NICP), General Services Administration (GSA) and the Defense Logistics Agency (DLA) for non army managed items, requested for local purchase authority for items not in the system or when the NICP/DLA cannot meet the demands within the required timeframe. Rejected unauthorized unit requisitions and prepared a memorandum to units explaining reason for the cancellation of the supply request. Knowledgeable of supply regulations, policies, procedures and verbal instructions related to the specific functions assigned. Knowledgeable of supply accountability system to enter and process supply transactions requests and issues. Education
Grantham University
January 2011 to Present
Leadership School
June 1993
Southwest Louisiana Technical College - Lake Charles, LA April 1984 to June 1986
High school diploma or GED
Skills
• Management
• Scheduling
• Training
• Inventory
• Retail Management
• Financial Report Writing
• Presentation Skills
• Restaurant Management
• Recruiting
• Store Management Experience
• Human Resources
• Merchandising
• Sales
• Administrative Experience
• Profit & Loss
• Leadership
• Cash Handling
• Accounts Receivable
• Payroll
• Logistics
• Office Management
• Event Planning
• Supervising Experience
• Employee Orientation
• Microsoft Powerpoint
• Interviewing
• Bookkeeping
• Inventory control
• Customer service
• Team management
• Sales management
• Shift management
Military Service
Branch: Air Force
Service Country: United States
Rank: Sgt
July 1986 to July 1995
Inventory Contol Specialist
Certifications and Licenses
Food Handler Certification
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