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Customer Service Property Manager

Location:
Kapolei, HI
Posted:
July 28, 2023

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Resume:

Bret Hasvold

Kapolei, HI ***** Mobile: 760-***-**** Email: adykew@r.postjobfree.com

PROFESSIONAL SUMMARY

Aggressive, forward-thinking, approachable Real Estate Agent and Property Manager with immense experience managing residential properties and apartment buildings on Oahu. In-depth knowledge of laws, contracts, procedures, and regulations with strong clerical and written communication skills. Experienced negotiator dedicated to providing clients with world class customer service. Advanced technical skills and proficient in CRM systems to maintain and build client relationships. Seasoned professional equipped with a Bachelor of Arts and a Hawaii Real Estate License.

EMPLOYMENT HISTORY

Residential Property Manager, Hawaiian Properties Ltd Sept 2021 - Present

● Oversee all tenant maintenance requests and coordinate the scheduling of the work with appropriate vendors.

● Draft all leases, management agreements, and keep up-to-date files in the office.

● Responsible for providing full management services for 180 units, including several apartment buildings.

● Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.

● Coordinate tenant move-ins and move-outs and conduct inspections.

● Conduct regular building inspections to ensure the building and all amenities are up to standard and working properly.

● Ensure Certificates of Insurance for vendors are up to date.

● Responsible for leading regular property inspections with maintenance crew and landscape providers and any other service provider as directed by the manager. Realtor/Property Manager, OB Sands Property Management Oct 2020 - April 2021

● Oversee all tenant maintenance requests and coordinate the scheduling of the work with appropriate vendors.

● Draft all leases, management agreements, and keep up-to-date files in the office.

● Responsible for providing full management services for over 200 units.

● Improved rental turnover rate from 20 days to 15 days.

● Acquired 5 new management properties through active prospecting.

● Generated an additional $6,500+ of revenue through sales.

● Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.

● Coordinate tenant move-ins and move-outs and conduct inspections.

● Provide weekly and monthly updates to owners regarding status of work orders, showings, or upcoming Move-Ins or Move-Outs.

● Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant service forms, tenant anniversaries, holiday gifts, quarterly newsletters, and training meetings for tenants.

● Ensure Certificates of Insurance for vendors are up to date.

● Responsible for leading regular property inspections with maintenance crew and landscape providers and any other service provider as directed by the manager. Realtor/Assistant Property Manager, Pacific Rim Property Management May 2019 – Oct 2020

● Provide full administrative support, including phone support, emails, reports, filing and distribution of correspondence.

● Assist in lease administration activities, including abstracting leases and keeping our database current and up to date.

● Responsible for providing full management services for over 100 units and assisting with another 100 units.

● Acquired 10 new full management properties and 2 tenant placement properties.

● Added an additional $25,000+ in revenue within first year.

● Follow up on all delinquencies, utilizing company or client-directed policies.

● Coordinate tenant move-ins and move-outs and conduct inspections.

● Oversee maintenance of work order and purchase order systems.

● Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant service forms, tenant anniversaries, holiday gifts, quarterly newsletters, and training meetings for tenants. Also responsible for ensuring tenant information within database is current.

● Update and maintain office procedures in the property Operation’s Procedure documents under direction of manager.

● Ensure Certificates of Insurance for vendors are up to date.

● Responsible for leading regular property inspections with maintenance crew and landscape providers and any other service provider as directed by the manager. • Participates in performance oversight of all service contractors who perform contract services.

● Responsible for marketing properties and prospecting to acquire new clients and units for management.

Realtor, Coldwell Banker Village Properties Aug. 2015 – May 2019

● Respond to owner’s or buyer’s/tenant’s needs ensuring that problems are solved promptly.

● Provide excellent customer service to past, current, and potential clients.

● Market property at owner’s discretion and show property to prospective buyers or tenants.

● Coordinate move-in and move-out with homeowners or tenants, and walk through property with clients and inspectors.

● Develop business relationships through networking events in professional and industry organizations.

● Increased personal sales by 300% from 2016 to 2018.

● Act as primary contact with property owners to ensure that needs and objectives are met.

● Prepare and deliver accurate and complete reports in a timely manner.

● Perform tasks such as analyzing market conditions and preparing market analyses, as well as estimated net cost sheets for buyers and sellers.

● Successfully manage transactions and tasks by communicating with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met within timelines to close on-time.

● Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

EDUCATION

● California State University Long Beach - Long Beach, USA / California Aug 2008 - May 2014

Bachelor of Arts - Human Development

● Fallbrook Union High School -Fallbrook, USA/California Aug 2004 - Jun 2008

GED

AWARDS AND ACCOMPLISHMENTS

● Top Selling Agent - Oct 2016

● Top Selling Agent - Jan 2017

● Coldwell Banker President’s Club - Mar 2017

● Top Selling Agent and Top Producing Agent - Apr 2017

● Increased Real Estate sales by 300% from 2016 – 2017

● Increased company revenue by over $25,000 in first year SKILLS

● Multi-tasking

● Customer Service

● Proficient Communication

● Initiative

● Sense of urgency

● Organization

● Networking

● Time Management

● Drafting Contracts and Purchase/Listing Agreements

● CRM system

● Microsoft Office/Excel

● Market Analyses

References available upon request.



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