Customer Service Windows Server
Resume:
VUYOKAZI ZAZINI
ADDRESS: No **
Norfolk Street
Sherwood
Port Elizabeth
PERSONAL DETAILS
Contact Number: 073-***-****
Email: adykd5@r.postjobfree.com
Gender: Female
Nationality: South African
Driver’s license: Code B /8
Languages known: English, Xhosa
OBJECTIVES
I am an ambitious individual who can easily adapt, I am always willing to go an extra mile to make sure that we achieve a good end results and maintain a good standard of an organizations. I value each and every opportunity I get and providing excellent services is my goal.
EDUCATION
Institution: Durban University of Technology
Qualification: ND: Information technology (Programming)
Year Obtained: 2011
Institution: Ngangelizwe Senior Secondary School
Year Obtained: 2004
Highest grade passed: Grade 12
Subjects passed: IsiXhosa, English, Biology, and Mathematics, Business
Economics, Needlework.
TECHNICAL SKILLS
•Installation of Operating System (window XP, window vista, window 7 and 8 and Windows Server 2008 R2 and windows Server 2012 R2)
•Ms office Installation (office 2003, office 2007, office 2010, office 2013, office 2016 and Office 365)
•Ability to think logically;
•A good memory of how software and operating systems work;
•Excellent interpersonal skills.
• Ability to interact confidently with clients to establish what the problem is and explain the solution.
•The ability to work well under pressure;
•Problem solving skills;
•A strong customer focus
COMPUTER LITERACY
Ms Word, Excel, Power Point, Access, Window XP window vista, window 7, windows 8, 8.1 and windows 10, Internet, Visual basics, C#, HTML and SQL
EMPLOYMENT HISTORY
Company name: Nelson Mandela University
Position held: ICT Technician (Imaging)
Period: From August 2022
Duties
First line support with regards to leased machine of printers.
Setup the printers.
Accept orders and place it for the users.
Set up the printer and load the material.
Perform general maintenance and repairs on the printers.
Add new users in the system for printing.
Creating printing accounts.
Add users to the Papercut.
Replace toner in the printer.
Log cases to the service provider.
Handling the laptop to the students.
Assets database for all the campus and student residents.
How to use CRM
Company name: Department of Health
Position held: Technician
Period: From February 2019- February 2021
Duties
Installing and configuring computer hardware, operating system and applications.
Installing new equipment.
Answering calls in a courteous manner.
Assist in personal computer repairs.
Learning about the print management system.
Creating printing codes and accounts.
First line support with regards to leased machine of printers.
Assisting users with all types of computer machine problems.
Travelling to the different locations resolving different problems. Related to computers.
Interacting with users at all levels in the institution.
Assisting with printers and ensuring Ysoft connections.
Working with print Servers
Ensuring network connection.
Assisting with the connection of PERSAL, LOGIS and Bus Transversal System (BAS).
Writing reports on IT environment.
Maintain an inventory of all desktop and network related equipment.
Coordinate with users on requests for IT requirements.
Supporting the roll-out of new applications, as well as setting new user’s account and profiles and dealing with passwords issues;
COMPETENCY FRAMEWORK AND CAPABILITY
Problem Solving
I am able to systematically identify, analyze and resolve existing and
Anticipated problems in order to reach optimum solution in timely manner.
People management and Empowerment.
I am able to analyze and encourage people optimize their outputs and
Effectively manage relationships in order to achieve organizational goals.
Client Orientation and Customer Focus.
I am able to deliver services effectively and efficiently in order to
Put the spirit of customer service (Batho Pele).
Communication
I am able to exchange information and ideas in a clear and concise
Manner appropriate for the audience to explain, persuade, convince and influence
Others to achieve the desired outcome.
Honestly and Integrity
I am able to display and build the highest standards of ethics and moral conduct in order to promote confidence and trust in the Public Services.
REFERENCES
Name
Company
Designation
Contact Details
Miss C Goboza
Water Affairs
Cousin
adykd5@r.postjobfree.com
Miss P Mpambani
Department of Health
Supervisor
adykd5@r.postjobfree.com
Miss N Tshandu
Department of Health
Assistant Director
adykd5@r.postjobfree.com
Mr I Smith
Nelson Mandela University
Supervisor
adykd5@r.postjobfree.com
I declare that the above written particulars are true to the best of my knowledge and belief.
Contact this candidate