KARIM BELIZIDIA

adykd3@r.postjobfree.com, Ottawa, ON, K4A 2R6, (613) - 600-2889

SKILLS

• Ticket management

• Troubleshooting and diagnosis

• Administrative skills

• Issue troubleshooting

• Analytical thinking

TECHNICAL SKILLS

- Microsoft Applications

- Google Applications

- Outlook

- Compass Software

- Intuit ProFile Software

- Security Remote Worker (SRW)

- Workforce SAP

- Salesforce, HubSpot

- QuickBooks

- Nexus, HealthWatch, Kroll Software

EDUCATION

B.Sc. Pharmaceutical Sciences

University of Constantine, 1988

Diploma – Pharmacy Technician

Cité Collégiale, 2011

LANGUAGE

English

Proficient

French

Proficient

Arabic

Upper-Intermediate

PROFESSIONAL SUMMARY

Experienced Intuit QuickBooks Support Specialist with a proven track record of delivering exceptional customer service, adept at managing support tickets, troubleshooting complex issues, and performing a range of administrative tasks. Possesses extensive experience working with a variety of applications and software, demonstrating a strong ability to analyze data, identify trends, and develop effective solutions. Prior experience as a Pharmacy Technician has honed diagnostic and issue resolution skills, contributing to a unique blend of technical expertise and customer-centric problem-solving abilities that are highly valuable to any team. EXPERIENCE

Intuit QuickBooks Support Specialist Dec 2020 - Present SITEL Group

• Managed support tickets and resolving issues in a timely and effective manner.

• Troubleshooted complex software and technical issues related to QuickBooks and other applications.

• Performed administrative tasks such as data entry, updating records, and managed documentation.

• Collaborated with team members to develop and implement best practices for support ticket management.

• Ensured a high degree of confidentiality and security in relation to clients' private information.

Safety and Security Coordinator, Oct 2015 - Nov 2020 Garda World Corporation

• Conducted regular safety and security audits and inspections to identify potential risks and hazards.

• Provided training and education to employees on safety and security policies and procedures.

• Investigated incidents and accidents to determine causes and implemented corrective actions.

• Maintained accurate records and documentation related to safety and security activities.

Pharmacy Technician Jun 2012 – Jul 2015

Shoppers Drug Mart

• Prepared and dispensed medications according to prescription orders and regulatory requirements.

• Maintained inventory and order supplies as needed.

• Assisted customers with prescription orders and provided information on medications and their uses.

• Identified and diagnosed password issues and assisted with password resets.

• Performed administrative tasks such as data entry, updating records, and managing documentation

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