PERSONAL DETAILS

SURNAME : Lethebe

FIRST NAMES : Ditshewane Dorothy

GENDER : Female

DATE OF BIRTH : 02 June 1980

IDENTITY NUMBER : 800-***-**** 084

POSTAL ADRESS : 1394 Bafokeng Street

: Bohlokong

: Bethlehem

: 9702

RACE : Black

NATIONALITY : South African

HOME LANGUAGE : South Sotho

CELL NUMBER : 083-***-****

EMAIL ADDRESS : adykd2@r.postjobfree.com

MARITAL STATUS : Single

HEALTH : Good

CRIMINAL RECORD : None

LANGUAGES : Sesotho/English / Afrikaans / Zulu / Xhosa / Setswana

DRIVER’S LICENCE : C1

EDUCATION AND TRAINING

2009 EMT CORPORATE

First Aid Level 1

2006 DAMELIN College

FAIS 1, 2, & 3

2000 MALUTI FET (Bethlehem College)

Business Management

Subjects:

Financial Accounting N4

Entrepreneurship and Business Management N4, N5, N6

Management Communication N4

Computer Practice N4, N5,N6

Sales management N5, N6

Computerised Financial Systems N4

Marketing Communication N6

1998 NTSU SECONDARY SCHOOL

National Senior Certificate

Subjects:

Southern Sotho

Afrikaans

English

Accounting

Business Economics

Mathematics

EMPLOYMENT HISTORY

2013 to date : Metropolitan life

Position : Regional Sales Administrator / Personal Assistant

Duties:

Support Services to internal clients:

oRegional manager:

oDiary management and meeting arrangements

oArrange travelling

oCapturing of travel claims and reconciling credit card transactions on JDE

oCollate and compile reports and presentations for Regional manager

oSupport the flow of information from Regional Manager to Branch Managers

Branch manager/Advisors:

oProcess travelling claims

oCapture new business and flips

oAttend to all queries received

oDistribute correspondence to Branch managers

Handle all logistics for Regional Management Meetings and all events (Send Meeting requests on Outlook / Check and confirm meeting venue / Refreshments / taking minutes) etc.

Ordering and controlling office supplies

Reporting faults and other housekeeping issues and ensuring that queries are resolved within timeframes.

Escalate client complaints to relevant departments.

Participate and contribute towards company values.

Manage Switchboard, handle internal and external correspondence.

Appointment duties of new candidates (verify personal Information /Qualifications / Illicit and ITC) Knowledge of using LexisNexis System

Manage missed payments and pending policies (tracking and escalating)

Receiving and screening incoming calls

Filling

Dealing with recruitment. Screening of CV`s, verification of Matric and other qualifications, criminal checks (taking fingerprints, follow up on results) loading documents on Peopletrax

Creating Metropolitan system access for newly appointment Branch Managers and advisors

Attend queries and complains from branches escalate to the relevant department

Travel bookings on Travelit

Organise venues for meetings, taking minutes and making sure everything is in order

Process payments on JDE

Control asset register

Provide hourly report on how much business issued still required to achieve 100% APE

Control switchboard

2002 to 2013 : Metropolitan life

Position : Customer Service Consultant

Duties

Processing the following claim:

: Death claims

: Maturity claims

: Disability claims

: Loans & surrenders

: Refunds

: Reinstatements

: Data & address changes

: Retirement claims

: paid up claims

: Policy & aim cancellations

: Stop orders & debit orders

: Cession registration & cancellations

Handling petty cash, postage, safe key, cashier duties

Paying accounts [telephone, fax, Groceries, etc]

Switchboard operator

Increasing customer satisfaction through efficient administration and maintaining service level agreement

Rendering a comprehensive customer services to internal & external customers

Assisting Customer service manager with day to day running of the office

Monitoring and following up leads process in order to improve retention and repeat business activities

Cost management through the control of telephone use, stationery and increased productivity

ACHIEVEMENTS & SKILLS

WORK ACHIEVEMENTS

Achieved 1st place award for the highest leads converted in Free state – 2007 – 2010

Achieved 2nd place for retention of customers – 2007

Achieved an award for customer satisfaction

Completed Unsurpassed Customer service Course

Eagle awards term winner for Integrity, team work & innovation

Skills:

Secretary of Easter committee 2007 – 2010

Secretary of youth organisation 2001

Treasurer of youth organisation 2002 – 2004

Treasurer of YWM – 2010 to date

Performing HR appointment duties for new candidates

Completed Negotiation Skills online course 2020

Strong points

Good written and verbal communication skills

Very decisive

Learn quickly and have a good memory

Hard worker

Good planning & organising skills

g request information from the

ATTRIBUTES:

Team work: I have the ability to organise and support others for required group effectiveness.

Problem solving: I have the ability to identify a problem and formulate potential solutions.

MY OBJECTIVE

To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success.

NAMES

RELATIONSHIP

CONTACTS

Mr Tumelo Moea

Regional Manager

081-***-****

Mr M L Mathebula

Former Regional Manager

072-***-****

Mrs A D Masooa

Colleague

071-***-**** / 087-***-****

I Ditshewane Dorothy Lethebe, Id 800-***-**** 084 declare that the above information is correct and accurate.

SIGNATURE

CURRICULUM VITAE OF

DITSHEWANE Dorothy Lethebe

1394 BAFOKENG STREET

BOHLOKONG, BETHLEHEM, 9702

Cell: 083-***-**** email: adykd2@r.postjobfree.com adykd2@r.postjobfree.com

PROFFESSIONAL MEMBERSHIP

REFERENCES

Contact this candidate