Administrative Assistant Customer Service

Melissa Watson

602-***-**** ********@*****.***

Phoenix AZ 85015

SUMMARY

Experienced professional who is looking for a Company that would benefit from a set of skills gather though out the years of working with successful Companies.

QUALIFICATIONS

Computer skill in updated Excel, Micro software programs and Office equipment’s

College level education and experience learned from other great companies

Problem solving and critical thinking skills

Effectively handles multiple demands and priorities and takes action to resolve issues and overcome obstacles.

EXPERIENCE

Matrix / Broadridge (6/2021-4/2022) Contractor

Document control specialists

Responsible for providing professional and efficient clerical support to our team, which would include receiving, reviewing, categorizing, scanning, filing, and tracking documents using our company’s classification and organization systems.

Needing to be extremely detail-oriented, have knowledge of inbound communications, and be familiar working with documents of confidential nature, such as HIPAA procedures or company-specific proprietary information.

Also experience indexing batches of data, being able to organize and recall sensitive information, and have knowledge of legal requirements, this could be the position for you.

Experience with storing and manage also track records and documents for government agencies and engineering firms.

Respond to requests for documents and distribute them as needed

Retrieve documents in storage areas upon request

Matrix / Broadridge (3/2020- ) Contractor

Data Clerk

Schedules jobs for the computer and manages the distribution of reports and other output.

The task of data control involved in coding activities, calculating, and checking batch totals and related clerical tasks.

Review, codes, and inputs source data from storage media into a computer processing system.

Compares output to control totals and makes corrections to codes and batches as necessary.

Being a Data Control Clerk I prepare and distributes output reports as instructed.

Matrix / Broadridge 9/2018-2/2020 Contractor with Randstad Agency

Mail Clerks

Sort and distribute incoming mail to individual departments and prepare outgoing mail.

Responsibilities included arranging document and package mailings, calculating, and affixing postage, and sending off outgoing mail.

Working with Account Representative with the account to ensure all document are sent out as instructive.

Data Clerk

Barrow Neurological Foundation / TRC Staffing - Phoenix, Arizona (11/2016 - 01/2017)

Compiled, sorted, and verified the accuracy of data before it was entered

Entered data in verification format to detect errors

Maintained logs of activities and completed work

Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners

Resolved garbled or indecipherable messages, using cryptographic procedures

Stored completed documents in appropriate locations

Administrative Assistant

CDM Smith / Apple One Staffing - Phoenix, Arizona (08/2016 - 10/2016)

Completed reports, analyzed data, proofread documents, and prepared presentations and reports

Extensive use and competence with Microsoft Office to include Word, Excel, and PowerPoint

Handled extensive travel reservations

Provided customer service to a diverse population of administrators, staff, and the public

Receptionist

Nation Star Mortgage - Tempe, Arizona (08/1999 - 09/2010)

Directed and accompanied visitors and business representatives to their designated areas

Responsible for answering a multi-line switchboard with professionalism and patience

Transferred calls, paged employees, and took accurate detailed messages for voice mail system

Administrative Assistant

Centex Mortgage - Phoenix, Arizona (01/1996 - 10/2001)

Completed reports, analyzed data, proofread documents, and prepared presentations and reports

Extensive use and competence with Microsoft Office to include Word, Excel, and PowerPoint

Handled extensive travel reservations

Provided customer service to a diverse population of administrators, staff, and the general public

EDUCATION

Associates of Art's Degree/ Phoenix College, Phoenix, Arizona

ASU and USC honorary Mother

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