ELAINE DAVIS

***** *** ******* ***** – Round Rock, TX

***** 909-***-****

adykcu@r.postjobfree.com

EXECUTIVE LEADER

Energetic executive operations leader with 15+ years of experience. Offering an array of skills in strategic planning, business financial acumen, talent acquisition and empowerment, performance analysis, problem solving and warehouse management. With the proven ability to multi-task in high stress dynamic environments while driving growth and providing excellent customer service. SIGNIFICANT STRENGTHS WITH YEARS OF EXPERIENCE

SKILLS # YEARS of EXP. SKILLS # YEARS of EXP.

B2B 20 Years MSOffice Word, Excel.

SharePoint & Visio

20 Years

Customer Service 20 Years Apple IOS 6 Years

Continuous Improvement 20 Years Process Improvement 20 Years Executive Leadership 20 Years Profit & Loss Management

(P&L)

15 Years

Management 20 Years Project Management 8 Years

Entrepreneur 15 Years Policy & procedure

Development

10 Years

SaaS Experience 8 Years SAP 10 Years

Salesforce 10 Years Six Sigma Methodology

Start-up Knowledge Supply Chain

20 Years

Strategic Business Planning 10 Years Talent Acquisition 20 Years Warehouse Management 10 Years Zendesk 8 Years

American Express Employee of the Year

Nike Milestone Award for Strategic Planning

PROFESSIONAL EXPERIENCE

Austin Task Sept. 2022 – March 2023

Chief Operations Officer

• Implemented the Cleaning Industry Management Standard (CIMS) Certification. Including the Green Building (GB) elements to align with LEED building certification requirements. The certification established a more hygienic environment for the building occupants which we serve.

• Led the day-to-day operation of a nonprofit organization with assets of $7M and an operating budget of $1.6M. Reported to the CEO and managed a staff of 120 employees including the janitors and shred team.

• Implemented improvements to our customer service policies and added a new electronic customer verification system (Light House) which created a 12% increase in retention and loyalty.

• Renegotiated vendor service contracts to cut operating costs by $1.3M per year.

• Secured over 1 million in Government grant funding for Non-Profit start-up business in Hospitality and Paper Shredding resulting in the creation of 20 new jobs.

• Collaborated with company founders and their teams to maximize government funding opportunities.

• Government and Security Clearance Granted

• Mentored and advised various Board Members which included the CEO, CFO and Chief Human Resources Officer.

Bytemark, Inc Jan. 2021 – Sept. 2022

Director Operations

New York, NY (Remote)

• Member of executive team that developed the five-year strategic plan and presented plan to Board. Created annual operating and capital expenditure budgets and managed performance to budget. Led the organization to ramp up capacity to support an 18% growth in demand fueled by new products, improved quality, and on-time delivery performance.

• Initiated and managed the closure and move of the New York Office to the Austin Office. The office move was accomplished in 90 days from announcement, saving $2 million dollars. Manage four virtual domestic and internal work locations (Austin, New York, India, and Canada)

• Documented all Operational Policies and Procedures in support of Mobile Fare Payment model stored on SharePoint.

• Successfully implemented lean operations techniques to all areas of the operation, reducing waste, increasing yield, and significantly increasing customer satisfaction by creating process flows for all departments.

• Conducted online training sessions to new clients and led on boarding process to ensure success rate. Managing Client SLA and achieving 99.9% of APP Uptime performance. Conduct customer Bi-Annual Business Reviews - Managed renewal and upsell business with 1.1 million quota attainment, achieved 90% in renewal rate.

• Serve as in-house expert for payment network rules and regulations (Visa, MasterCard, AMEX, Discover, ACH, PayPal etc.), including obligations for our role as a payment facilitator for PFAC and ISO. Work with Fiserv, Nuvei, Moneris and Payfacto.

• The main point of contact for partners who rely on or assess our obligation as a payment facilitator towards compliance of our merchant portfolio and participate in partner audits.

• Develop Cards & Payments launch plans, ensure readiness of the various partners. Manage Cards & Payments product performance to deliver member adoption & revenue targets.

• Performs all duties inherent in the role of Risk Management & Compliance. Manage risk and compliance performance with established policies and procedures, including underwriting, negative balances, chargebacks/fraud, and PCI/security. Lead and develop a small team of underwriters and risk specialists responsible for audit requirements for areas such as SOC 2, SOX, and PCI Requirement

EXELA TECHNOLOGY, Austin, TX Sept. 2016 – Jan. 2021 Director of Client Services

• Daily operational leadership (with high-level guidance from ownership)

• Project resourcing and hiring of additional staff or contractors, as needed.

• Responding to inbound sales opportunities identified by marketing or sales efforts.

• Walking clients through project delivery from intros through launch/maintenance

• Continual development and management of internal company process and protocol

• Perform specific, billable work on projects relevant to experience and skillset.

• Lead extraordinary events, such as meetups or conventions.

• Work with bookkeeper to ensure accurate, timely billing & financial reporting.

(Y.E.S.) Your Employment Source May 2012 – Present President/Consultant

• Conduct organizational analyses and assessments to identify current organizational structure issues and concerns, including overlap in functions, duplication of work and organizational ineffectiveness.

• Created Supply Chain Effectiveness Business Operations Plans for Celebrity Pink Jean, Element Knives, and ITH Staffing.

• Created/edited hundreds of resumes for a diverse client group. The client base consists of those with backgrounds in a wide range of industries and professional levels.

• Facilitated career workshops and support groups to assist professionals and executives in a variety of industries to achieve career self-reliance.

• Provided one-on-one career direction and job search strategy to job seekers at all levels.

• Author of Book: Career Secrets – “The Essential Parts of Building a Successful Career” – Elaine Davis. Video – “Who are you?” Personal Branding

• Established Recruiting and Hiring Processes including a comprehensive Job description library.

• Public Speaking events: The List Ontario, The List LA, The List Houston, Words of Wisdom International, Hall of Success and Elegant Events by Carl -Job Fair, Ontario, CA – Professional Amazon Fulfillment Center, Moreno Valley, CA June 2014 – May 2015 Director of Operations / SMX Staffing

• Manage 25 direct reports responsible for training 6000+ employees on Logistics process within the fulfillment center.

• Hired and trained new managers as well as managing the financial budgeting and Quality Control audits.

• Forecasting and Reporting: Provide timely and accurate forecasts and reports to inform management's strategic decision-making.

• Strategic Planning: Develop and execute strategic account plans.

• Manage $250,000 budget annually.

Yellow Box Footwear, Chino, CA Sept. 2012 – Apr. 2014 Director of Operations – Inside Sales (B2B

• Developed reporting and analysis tools to better evaluate promotional effectiveness and track key metrics.

• Coordinated the setup and launch of Yellow Box.com store.

• Experience with B2C and B2B eCommerce.

• Provide expertise on current eCommerce industry best practices. Consult on cross- functional projects to ensure eCommerce principles are incorporated.

• Manage a growing call center consisting of 20-30 employees who conduct outbound cold calls to small and medium size businesses (B2B) and offering merchant services esp.

• Completely rebuilt the Yellow Box Footwear inside Sales team of 22 in 6 months, reducing cost by 16% while improving growth from 2% to 16% and increasing revenues by $26 million.

• Developed and implemented a new sales training program focused on key product categories, yielding a 12-13% quarter over quarter improvement in each development category.

Nike, Inc., Beaverton, OR Aug. 2005 – Sept. 2012

Director - Customer Interface Department

Converse and Hurley Distribution Center

• Deliver Customer Service excellence to the Category Specialty Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model for our customers.

• Execute operational tasks to maintain accurate order book status (unshippables, cancel dates in the past, idocs, credit blocks, etc.) $368M annually with Strategic accounts such as JCPenney’s, Kohl’s, Nordstrom, Dick’s Sporting, Dillard’s, Macy’s and Academy.

• Reduced order completion time to 48 hours from 72 hours. Improved on-time delivery percentage from 93% to 97%.

• Accounts included Sports Authority, Dick’s Sporting Goods and Hibbett Sports with total shipment of Nike product of $368M annually. Created Customer Interface 2008 Strategic Business Plan and developed Nike Coaching for Excellence annual review for 150 associates in Customer Interface.

• Project Manager Lead for the Return Logistics Warehouse move from Beaverton, OR to Memphis, TN, responsible for communication and $1.5M budget.

• Created the Tennis and Running Specialty FARM TEAM program, which includes recruiting, training, and developing ecommerce associates for inside sales team (B2B) from various internal Nike departments.

• Led the management team on HR process, (FMLA, Hiring and Performance Coaching). Work with the hiring managers on the recruiting process by leading the creation of a recruiting and interviewing plan for each open position, developing a pool of qualified candidates in advance of need and conducting regular follow-up with managers to determine the effectiveness of rec plans and implementation.

American Express Services Corp, Phoenix AZ Aug. 1995 – May 2004 Director of Operations

• Successfully lead American Express relationships with 18-20 accounts with strategic importance in the Pacific Northwest (Washington, Oregon, Idaho, and Montana)

• Evaluate T&E expense management practices to identify savings, service and control opportunities across all T&E categories to optimize spend and deliver exceptional service levels. Demonstrate American Express value to the client; value is measured by the ability to create / execute a best- in-class travel management program across all T&E categories for clients including effective business planning and on-going business reviews to measure results.

• Create and execute American Express sales strategies with existing accounts that successfully increase American Express revenue & profit while improving relationships at all levels within client companies.

• Own & manage American Express web of influence with your clients.

• Understand & successfully manage all financial data associated with the account both internally, including P&L data, as well as external client spend metrics and analysis.

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