Profile

Bilingual in speaking, reading, and writing in English and Spanish

Proficient with Microsoft Office Suite

Over seven years’ experience of both problem-solving on a solo basis and working as part of a team. Excellent at customer relations, including providing accurate estimates and clear communication. Experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interacting with diverse clientele. Proven ability to deliver high customer satisfaction ratings. Reliable HVAC technician with 3 years of experience in the industry. Comfortable working directly with clients and assessing systems to identify needs and cost- effective solutions. Possesses knowledge of major makes and models of HVAC equipment, plus the tools and techniques required to install and service them. Able to handle commercial, residential and industrial projects. Experience

Lead Service Technician, Mountain Air Conditioning/Heating 2022-Present

• Troubleshoot issues with HVAC systems, identifying specific problems by using appropriate equipment

• Make necessary repairs and install new systems

• Develop and conduct preventative maintenance plans to keep parts such as fans and pumps in good working order

• Work directly with customers as the main point of contact from initial inquiries through project completion, achieving a 100% customer satisfaction rate

• Supervise subordinate technicians on job sites and perform quality assurance checks on completed work

• Top 3 chosen from entire company to be part of a new Leadership program

• Identifying HVAC problems and implementing solutions 801-***-****

adykcq@r.postjobfree.com

379 N Sam Gates Rd

OGDEN, UTAH 844O4

MERVYN CORRALES

• Providing cost-effective options

• Code and regulation compliance

Lead HVAC Installer, Comfort Solutions 2020-2022

• - EPA Universal certified

• - RMGA Gas certified

• - New construction Metal Duct install and cutting to size

• - Installation and troubleshooting for heating, cooling, and ventilation

• - Retrofitting vents, gas lines, lineset, furnaces, A/C, flues etc.

• - remodeling to add or Relocate vents, relocating system

• - Running gas lines

• - A/C add through wood, concrete, bricks, siding Customer Service Rep., CITI Bank 2020

• - Assist customers with billing

• - Provide great customer service

• - assist in opening and closing accounts

• - Need to verify customers to protect identity

• - help customer navigate the web to view their account online

• - process payments

• - answer questions about their account

• - help customers apply for credit cards

Contact Center Rep., The Home Depot 2017-2020

• More efficient to help customers no need to transfer

• Phone associate, Chat associate, SMS trained, dual trained MA & GM

• scored Top 16 in the chat department( above goal)

• Work from home for being top associate

• Homer award received due to implementing my own strategies to better assist customers.

• delivered great customer service from start to end of transaction.

• Reconcile cash drawers

• Reached an all time high of 100% customer friendliness

• coached peers into positions

• Certified to operate a Ballymore.

• pushed credit and reached credit goals(increased credit sales) Education and Training

• Saint Joseph Catholic High School High School Diploma

• 3.5 GPA

• Top performance AP student achieved 96% overall high for classmates

• Skilled in Major appliances and Installations

• Skilled in HVAC service tech and installs

• Certified RMGA

• Certified EPA Universal

• Certified to operate Ballymore

• Able to operate Forklift

• Leadership Program

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