Customer Service /Human Resources/ Licenced

WV

WENDY VERTNIK

adyk7p@r.postjobfree.com 480-***-**** Tempe, AZ 85283

Analytical professional with over 10 years of proven experience in detail-oriented customer service and critical thinking skills to thrive in data-driven environments. Aiming to leverage my skills in customer service and knowledge of training TSS class to enhance the position open at your company. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Responsible and motivated with the ability to handle challenging work, and excellent time management skills. Conflict Resolution

Public speaking

Adult training

Organizational Skills

Active Listening

Customer Service

Flexible Schedule

Team Building

Planning & Organizing

Efficient and Detail-Oriented

Upbeat and Positive Personality

Upselling Products and Services

Multitasking and Prioritization

Understanding Customer Needs

Creative Problem Solving

Courteous with Strong Service Mindset

Transaction Processing

Building Customer Trust and Loyalty

Clerical Support

Empathy

Time management

Proactive

Effective Communicator

Intuitive

Almost Got Away With It Traffic School

Tempe, AZ

Independent Contractor/TSS Instructor

05/2023 - Current

Train students about safety behaviors on the road, and maintain a high level of customer satisfaction from teaching new coping methods, and choosing new behaviors

Deliver high level of customer service and support by answering questions in class, keep the students focused on the material while entertained, and return phone calls quickly.

Keep client satisfaction high by consulting closely at various stages and incorporating important feedback. Mix it up and add a little fun, but in those key moments then it's wise to engage them..

Maintained the integrity of the instructor Manuel and teaching curriculum from ADOT and National Safety Council by teaching students not only AZ traffic laws but get into behavior and find out what type of driver a student is. This helps them see their patterns and we learn a way to solve any problem and think before acting.

Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.

Lyft Tempe, AZ

Rideshare Driver

11/2015 - 07/2023

Achieved consistently high customer scores due to exceptional service. Drove passengers from pick-up points to deliver to destination. Maximized passenger satisfaction by maintaining vehicles in safe and clean Summary

Skills

Experience

operating condition.

Salt River Project Tempe, AZ

Customer Service Representative

03/2010 - 07/2023

Answered incoming calls and emails regarding customers with residential and international phone service.

Assisted customer support with orders or assistance with electricity product and service billing transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Handled hazard calls, power outages, and assisted field workers navigating through new construction areas to locate electrical box. Negotiated with customer explaining better savings plans and upgrading products

Demonstrated excellent communication skills in resolving product and consumer complaints.

Carenational Health System Tempe, AZ

Human Resources Coordinator

08/2021 - 12/2021

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Managed communication regarding employee orientation and open enrollment for benefits.

Initialized background checks for potential new hires. Explained human resources policies and procedures to employees. Assisted customer service with inbound and outbound calls regarding HR inquiries.

Managed employee onboarding with enriching internal and external training development of both online and traditional environments. Assisted in employee recruitment, hiring and interview processes. Jewish Family and Children Services

Mesa, AZ

Client Intake Coordinator

04/2006 - 12/2014

Determined by triaging patients for behavioral health needs and determine the proper clinician to start services

Contributed to optimization of patient management and workflows by implementing processes and procedures for medical records, reconstructed intake procedures, and coordinated new scheduling system for clinicians and doctors.

Contacted insurance providers to check patient coverage. Handled billing using proper medical codes through data entry ensuring quality payments for clinicians and insurance companies.

Arizona Chapter National Safety Council Tempe, AZ License in Traffic Survival

10/2022

This was a training course from ADOT and the Safety Council. Training was both online reading and in class instructor training.

Maricopa Community Colleges - Rio Salado Community College Tempe, AZ Some College (No Degree) in Paralegal Studies

Education and Training

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