Full Time Front Desk
Resume:
Steven Goforth
Front Desk Agent/Guest Services
Knoxville
Mature career driven with 25 years guest service experience by way of Casual Dining Management. I have managed crews of up to 100 total team members and up to 30 to 40 on a given shift. Responsibilities included, guest conflict resolution, proper preparation presentation and delivery of menu, inventory control, money handling, beginning/end if day accounting and book keeping. Scheduling, hiring and training of FOH team. Labor control, monthly and quarterly evaluation if location P&L. Supply ordering, developing budget for our location with the Management team.. I have prided myself on abilities to successfully develop relationships with the teams I have worked with to develop and maintain to most positive and productive work environment.
PERSONAL INFORMATION
Address: 705 Highpoint Way, Knoxville, 37912
Date of birth: 12/17/1973 Heidelberg, Germany
Nationality: U.S Citizen
Driving License: Tn 073586607
Hobbies:
SKILLS
Communication Skills
Adaptability
Conflict Resolution
Ability to Multitask
Management
WORK EXPERIENCE
* May 2021 – July 2022
Shift Leader at Pilot Corp, Knoxville
* June 2016 – March 2017
Shift Lead at Travel Centers of America, Knoxville
* July 2015 – June 2016
FOH shift lead at Margaritaville, Pigeon Forge
* March 1995 – May 2015
FOH Manager at TGI FRIDAYS, RUBYTUESDAY, APPLEBEE'S, Knoxville
EDUCATION
* May 1992
Pulaski County High School, Somerset Ky GED
General studies with an emphasis n business and marketing. Was President of DECA and worked full time thru the school co op program. Begin 2nd semester if senior year and my father was seriously injured and I was left with no option but to return to knox and help with the care of my dad and younger siblings. Working at night and family care daily. Driving to school therapy, surgery. Continued until father was well.enough to return to work. I received GED after da4be
REFERENCES
* Miranda Harrington, from
* Valerie Roegelein from
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