Customer Service Rep

Location:

Posted:

July 29, 2023

EMMA YOUNG

Healthcare Customer Service Rep

Selma, Al *********@*****.*** 334-***-****

Organized and compassionate professional with extensive experience providing efficient service to patients.

Provide ability to troubleshoot billing and insurance issues quickly and accurately. Skilled in using computer

software to manage customer accounts and appointments.

WORK EXPERIENCE

CONDUENT

Healthcare Customer Service Rep Apr 2018 - Current

* Maintained accurate records of patient interactions, including notes on billing concerns, medical

procedures and other related topics

» Educated customers on available services offered by the Healthcare facility

* Provide excellent customer service by responding to inquires in a timely and professional manner

* Utilize resources to troubleshoot and resolve patient issues

* Conducted follow up calls with customers after visits or procedures to ensure their satisfaction

WAYFAIR

Call Center Agent- Inbound Sales Feb 2015 - Mar 2018

* Managed and resolved issues with customers during calls by following determined script

* Completed account requests, including balance inquiries, transaction history and order checking

‘ Provided prompt assistance with product and service questions, billing disputes, account update, and other

processing requests

* Assisted customers with basic web functions, such as unlocking and resetting passwords

* Established strong relationships with customers through courteous phone interactions and professional

follow up emails

SYKES

Customer Service Rep Jun 2011 - Jan 2015

Responded to telephone inquiries and complaints following standard operating procedures

* Developed positive relationships with customers through friendly interactions

* Maintained a high level of professionalism when dealing with difficult customers

* Adhered to company policies and procedures while providing superior service

EDUCATION

WILCOX CENTRAL HIGH SCHOOL

High School Diploma Aug 1994 - May 1998