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Customer Service Representative

Location:
Wilson, NC
Posted:
July 29, 2023

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Resume:

Shatisha Rhodes

Wilson, NC *****

adyk5x@r.postjobfree.com

+1-252-***-****

Hi there,I’m a wonderful asset to your company.The first year as manager at Liberty tax Service our office completed 600 tax return increasing the numbers by 400 increasing the company’s profit by

$71,715.We received an award for completing the most Tax return in a single office for the year.I am reliable, During peak season we open at 7am and closed 9pm.I opened and closed 6 out the 7 days per week.I’m committed to any task that I'm giving to perform.Going in applying for cashier’s position. I was promoted and given a $0.40 raise to start training in Customer Service Department 30 days after my hire date .I am very outgoing, and energetic. I performed Marketing and BtoB service at over 70 businesses in the Wilson area increasing tax client with incentives coupons.Only presenting the best quality of work expected.I work well with others, as well as performing task on my own, but I strongly believe teamwork will always build a better company. Issue always popped up at the tax office such as the printers running out of toner and waiting for 2-3 shipment I went 45 mins away to purchase toner saving the company $237.62 for rush shipping.I’m always there to help my fellow coworkers with any issues that they may have that I can possibly help them solve.Always willing to go that extra mile to strengthen the company.Wavers were hired some didn’t show so I performed duties as a manager wavier and tax preparer instead of calling someone in I saved the company $108 for a minimum 4hr shift.I was often asked to stay later or called in due to co-worker being unable to work I was there in 15 to 20 minutes.

Willing to relocate to: - Rocky Mount, NC -

Authorized to work in the US for any employer

Work Experience

Personal Care Aide (PCA)

Phillips Home Health Care - Wilson, NC

August 2016 to Present

Assist, elderly or disabled clients with getting out of bed, getting bathed, getting dressed, eating their meals, medication, intake,running errands,light housework. Production Worker

Alliance One International, Inc. - Wilson, NC

July 2018 to April 2020

Remove debris and trash from tobacco conveyor belt, also stocked tobacco, to be bundled and shipped. Office Manager/Tax Preparer

Liberty Tax Services, Qns - Wilson, NC

November 2007 to May 2018

Prepare tax returns open and close location process returns printed checks handed out checks attended monthly and weekly meetings.

Cashier/Customer Service

Target - Wilson, NC

November 2016 to June 2017

Checked out customers, bags or items assisted in customer service with online orders performing returns.

Family Dollar

Black creek nc

2017 or 2018

Put the entire internal store in order from shelves to items clothes hung up food/household items placed and labeled.

Cook

lewis bbq - Clinton, NC

May 2007 to February 2013

• Cleaned and sanitized fryers, grill and kitchen

• Set prep station

• Operated flat-top fryer

• Basic kitchen serving duties

• Fulfilled orders and tickets in a timely manner

• Washed, peeled and prepared ingredients for a commercial kitchen

• Ensured proper food handling standards

Education

College Degree in Medical Billing and Coding

Wilson Community College - Wilson, NC

August 2022 to Present

College Degree in Cosmetology

Sampson Community College - Clinton, NC

August 2003 to June 2005

Skills

• B2B marketing

• Customer service

• Management

• Communication skills

• Assisted living

• Medication administration

• First aid

• Vital signs

• Nursing home experience

Certifications and Licenses

First Aid Certification

CPR Certification



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