Customer Service Quality Control

ABOUT ME

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. WORK EXPERIENCE

Store Keeper

BINBASS TRADING W.L.L [ 02/08/2022 – Current ]

City: BIN MAHMOUD

Country: Qatar

• Keeping a record of sales and restocking the store accordingly.

• Managing and training store staff.

• Planning promotional campaigns for new products or specials.

• Ensuring that the store is kept clean and organized.

• Mediating any confrontations between staff and clients, and de-escalating the situation. CCTV Technician/ Eelectrician

Gosai Kund Electronics pvt.Ltd. [ 03/2020 – 04/2022 ] City: Janakpur dham

Country: Nepal

• Supervised for cabling and Making of patch cords e.g. straight cables & cross cables.

• Installed of different types of CCTV cameras as per drawing diagrams.

• Communicated with the Field Operations Manager and taking his assistance when required.

• Ensured that at all times tools, vehicles, and safety equipment are regularly maintained Report, monitor, analyze data and find solutions to improve performance.

• Executed reactive and planned engineering maintenance activities.

• Involvement with projects within the business to develop effective solutions with engineering installation.

• Provided basic support networking issue.

• Installing, maintaining, and repairing electrical control, wiring, and lighting systems.

• Reading technical diagrams and blueprints.

• Performing general electrical maintenance.

• Inspecting transformers, circuit breakers, and other electrical components. Supermarket sales assistant

Bhat Bhateni Pvt.Ltd. [ 2018 – 05/2019 ]

City: Kathmandu

Country: Nepal

• Greets customers upon entering the store

• Assists customers in locating specific products

• Answers inquiries

SANT KUMAR RAUT

Nationality: Nepalese Date of birth: 19/06/1989 Gender: Male

Phone number: +974-******** Email address: ***********@*****.***

Whatsapp Messenger: +974********

YouTube: https://www.youtube.com/@skytechnepal.123

Work: Al mansora, doha qatar, DOHA (Qatar)

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Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

• Directs customers to the manager for decisions out of their hands

• Replenishes product inventory

• Cleans the store

• Assists cashiers

• Tracks and reports record of sales

• Seeks feedback to improve customer service

Factory Worker As QC Department

MU TECHNOLOGY SDN.BHD. [ 2014 – 2017 ]

City: Johar Barhu

Country: Malaysia

• Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials

• Take a thorough look at the plans, specifications, and blueprints to understand the product requirements

• Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest

• Resolving quality-related issues and adhering to deadlines

• Providing training to the quality assurance team

• Design an efficient design protocol that can be used across all domain

• Prepare documentation of the inspection process, which includes detailed reports and performance records

• Recommend improvement measures to the production process to ensure quality control standards are met

• Guide the production team about the quality control issues to enhance the quality of the product

• Monitor customer satisfaction levels

• Monitor customer satisfaction levels

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EDUCATION AND TRAINING

Intermediate Of Commerce

D.B.S.T. Collage [ 2008 – 2010 ]

Address: Kadna, Bihar, Saran (India)

10th School Level

Janki Secondary School [ 2007 – 2008 ]

Address: Jankpur, Dhanusha, Jankpur (Nepal)

LANGUAGE SKILLS

Mother tongue(s): Nepali Maithali

DIGITAL SKILLS

Microsoft Word / Microsoft Office / Microsoft Excel / Microsoft Powerpoint / Google Drive / LinkedIn / Social Media / Instagram / Internet user / Power Point / Motivated / Organizational and planning skills / Written and Verbal skills / Good listener and communicator / WhatsApp / Team-work oriented / Responsibility / Presenting / Creativity / Strategic Planning / Ability to Work Under Pressure / Decision- making / Problem-solving

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