Brittany Marsh

**** ******** ***** *******, ** **045 346-***-**** adyk31@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional who combines healthcare industry, customer service, and call center experience with strong leadership skills to illustrate value. Able to create and nurture a high performance work culture through leading by example. Follow policies, procedures, and guidelines to ensure consistent quality.

Flexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations.

Team-Oriented: Motivate to create a collaborative and respectful environment.

Customer Service: Regarded as a natural people person with strong interpersonal communication skills.

Well-Organized: Manage time and priorities in multi-task environments.

CERTIFICATIONS

National Healthcareer Association (NHA) Certified Phlebotomy Technician (CPT) – # N3J4S4Z6

American Heart Association BLS Certification

KEY QUALIFICATIONS

Medical Administrative Procedures Medical Office Procedures Leadership Healthcare Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Medical Terminology HIPAA Compliance Human Resources Insurance Billing Procedures

Day-to-Day Operations CMS 1500 Explanation of Benefits (EOB) Insurance Eligibility

PROFESSIONAL EXPERIENCE

United Health Group / Optum – Houston, TX 10/2022 – Present

Customer Service Representative – Call Center

Interact with customers via inbound and outbound calls to answer inquiries regarding insurance policies, eligibility, and prescription status.

Interpret Explanation of Benefits (EOB), update demographic information, and collect payments.

Take action to ensure timely and efficient problem resolution.

Enter data and document customer interactions with high attention to detail.

Communicate in a clear and concise manner and work effectively as a team member.

Provide quality customer service, follow procedures, and follow HIPAA guidelines to ensure privacy.

MD Anderson Cancer Center – Houston TX 05/2022 – 09/2022

Phlebotomist Externship

Collected, prepared, and stored blood samples.

Verified patient medical records.

Used attention to detail to make sure samples were accurately placed in correct tube.

Gulf Coast Regional Blood Center – Houston, TX 12/2021 – 02/2022

Mobile Team Certified Phlebotomist I

Performed venipuncture procedures, completed required paperwork, and adhered to HIPAA guidelines.

Demonstrated strong level of customer service skills and customer service focus.

Complied with policies and procedures and abided by HIPAA privacy guidelines.

Accurately and legibly completed donor records in a timely manner.

Harris Health Systems – Houston, TX 03/2020 – 09/2020

Patient Care Assistant

Greeted patients, scheduled appointments, and collected copayments.

Prepared exam rooms and assisted with activities of daily living.

Acted with discretion when handling confidential information.

Clear Lake Regional Hospital IMCU – Clearlake, TX 10/2018 – 01/2019

Nurse Technician

Assisted patients with personal hygiene.

Helped with personal hygiene and grooming and provided hands-on patient care.

Updated patient charts and completed various duties as needed.

ADDITIONAL EXPERIENCE

UTMB – Webster, TX Security Officer 2016 – 2018

G4S – Houston, TX Security Officer 2014 – 2016

Allied Barton Security – Houston, TX Security Officer 2014 – 2014

JCP – Houston, TX Retail Sales Associate / Customer Service 2013 – 2014

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022

San Jacinto Certified Nursing Assistant, 2019

San Jacinto Phlebotomy, 2018

TECHNOLOGY

Microsoft Office Applications – Excel, Word, Outlook, and PowerPoint Type 38 WPM

Communication Platforms – MS Teams and Zoom

Electronic Health Records (EHR) – Epic Cloud Based Software and Medisoft Software

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